Stellisons Electrical Reviews 

2,022
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 369 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff members across different branches who provide professional advice, demonstrate great patience, and go above and beyond to assist buyers. People also highlight the exceptionally smooth delivery services, noting that delivery teams are prompt, handle old equipment removal efficiently, and provide thorough demonstrations of new appliances. However, some people mentioned experiencing frustrating delays with delivery dates, encountering unresponsive after-sales support when dealing with faulty items, or facing occasional appliance installation faults that required extra time to resolve. Shoppers additionally noted instances where communication regarding follow-up support fell short of expectations when trying to resolve product issues.

What people talk about most

Staff

Users describe positive interactions with staff, praising knowledgeable and helpful showroom assistants who... See more

Service

Clients share positive opinions on service, highlighting efficient sales experiences and professional staff.... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting promptness, efficiency,... See more

Product

Consumers find product to be positive, highlighting the great value and good range of available items.... See more

Price

Customers had positive experiences with price, consistently highlighting good value and competitive pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always brought from stellisons and this is why....From start to finish when working with Jake from your Colchester branch, we were firstly given a great deal ( Oven & Hob first) then anothe... See more

Rated 5 out of 5 stars

Many thanks to Dan and all the staff at the local Manor Road premises. Having "killed" my trusty Zanussi freezer while defrosting l needed a cheap chest freezer quickly before lots of expensive me... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Jo at Stellisons. Jo was extremely helpful, answering all my questions about the cooker hood. She explained in full about the delivery, including the dimensions and wei... See more

Company replied

Rated 5 out of 5 stars

Purchasing American style fridge/freeze, replacing my similar 15 year old device. Sales staff knew their products well, great price, delivered when required, very good install team, patient, and help... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Furniture Store
  4. Kitchen Supply Store
  5. TV store

About Stellisons Electrical

Written by the company

Stellisons is a family company that has been trading since 1962. With stores in Essex, Kent, and Suffolk offering electrical appliances and home entertainment products from all the major manufacturers. We are approved suppliers of AEG, Beko, Belling, Blomberg, Bosch, Caple, Dyson, Fisher & Paykel, Haier, Hisense, Hoover, Hotpoint, LG, Liebherr, Miele, Neff, Ninja, Quooker, Rangemaster, Samsung, Shark, Sony, Siemens, Smeg, Sony, Stoves, Zanussi, Zenith plus many more. Stellisons offer local friendly stores to visit which offer competitive pricing as well as a full delivery and installation service. With the cost of living causing everyone to look at saving money and energy Stellisons can help. Come in store and ask how changing an appliance can save you money and help the environment too. As members of Euronics, the European buying group, Stellisons are able to compete with all the major retailers and never like to be beaten on price and service. If you see an item cheaper elsewhere give us a call or drop us an email and we will endeavour to help you.
Contact Us
Stellisons also have a website which can supply all the items that are shown in store as well as a further range of products available to order. Feel free to browse the site and see what Stellisons can offer.
Shop Now

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(2,022)

338 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from a local business.

Great service from a local business.
Knowledgeable staff. Good range of products. Value and back up service.

June 5, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thanks for supporting local.
We’re thrilled you enjoyed our product range and service.

Rated 5 out of 5 stars

Expert advice in store from Brian

Expert advice in store from Brian; great price and fast efficient delivery

June 2, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you for the great review,We’ll be sure to pass your kind words along to Brian

Rated 5 out of 5 stars

Excellent service

We have been shopping with Stellisons for nearly 30 years. We always get the same excellent service.
Always helpful and trustworthy.

May 18, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for this wonderful review.
We are absolutely thrilled to have been your trusted choice for nearly 30 years. Reliable service is always our top priority.
We look forward to serving you for many more years to come.

Rated 5 out of 5 stars

Knowledgeable and helpful staff

Knowledgeable and helpful staff. Delivery was fast efficient.

May 27, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you for the great review.
We are so glad our team could help and that your delivery arrived quickly.

Rated 5 out of 5 stars

Customer Service

Very friendly team. Good product knowledge. Explained options clearly.

May 23, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for you 5-star review.

Rated 5 out of 5 stars

Excellent support

Excellent support, heard what we wanted and found a match.

May 23, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for you 5-star review.
We are glad our team listened to your needs and found the perfect match for you.

Rated 5 out of 5 stars

I tried to order on line but there was…

I tried to order on line but there was a problem in getting a delivery date. I phoned the store and the person I spoke to was very helpful, sorted it immediately and made the whole process so simple. The delivery men were also very efficient

May 22, 2026
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Reply from Stellisons Electrical

Thank you so much, we are glad our sales team could quickly fix the online glitch and make everything simple for you.
Great to hear the delivery went smoothly too.

Rated 5 out of 5 stars

Definitely recommend to family and friends

They were very professional helpful on one small problem and cleaned up well after there work.

May 22, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your fantastic review.
We are glad our team could quickly sort out that small problem and leave everything clean and tidy.

Rated 5 out of 5 stars

Excellent local electrical retailer…

We found a tumble dryer we liked online but saw it in store before we purchased. Excellent price and as live locally could have had next day delivery but went for the day after so very quick and efficient for that. Staff are great in store too and the day we went, Mikey, was very friendly and helpful. He is an asset to Stellisons! Very pleased with our purchase and thanks again Stellisons.

May 13, 2026
Unprompted review
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much.
We are thrilled Mikey could help you out in store.
We are glad you love the new tumble dryer and the quick delivery.

Rated 5 out of 5 stars

Sales information was well presented…

Sales information was well presented and informative. Installation was again well done and all our questions were answered fully and in a pleasant manner

May 16, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review
Your feedback means a lot to us.

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