Stellisons Electrical Reviews 

2,022
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 368 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing excellent, professional advice and going above and beyond during all store visits. People also note that the delivery and installation teams are consistently prompt, efficient, and extremely careful when setting up heavy household appliances in homes. However, some customers also noted occasional issues regarding after-sales communication or receiving damaged items that required troublesome returns. A few reviewers experienced frustrating delays or difficulties getting a prompt response from the service team when resolving unexpected installation errors or faulty equipment.

What people talk about most

Staff

Users describe positive interactions with staff, praising knowledgeable and helpful showroom assistants who... See more

Service

Reviewers highlight positive aspects of service, noting friendly and professional staff who provide great... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and friendly staff. Reviewers... See more

Product

Customers consistently note positive experiences with product, highlighting good value for the price and... See more

Price

Clients share positive opinions on price, consistently highlighting good value and competitive rates across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always brought from stellisons and this is why....From start to finish when working with Jake from your Colchester branch, we were firstly given a great deal ( Oven & Hob first) then anothe... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Dan and all the staff at the local Manor Road premises. Having "killed" my trusty Zanussi freezer while defrosting l needed a cheap chest freezer quickly before lots of expensive me... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Jo at Stellisons. Jo was extremely helpful, answering all my questions about the cooker hood. She explained in full about the delivery, including the dimensions and wei... See more

Company replied

Rated 5 out of 5 stars

Purchasing American style fridge/freeze, replacing my similar 15 year old device. Sales staff knew their products well, great price, delivered when required, very good install team, patient, and help... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Furniture Store
  4. Kitchen Supply Store
  5. TV store

About Stellisons Electrical

Written by the company

Stellisons is a family company that has been trading since 1962. With stores in Essex, Kent, and Suffolk offering electrical appliances and home entertainment products from all the major manufacturers. We are approved suppliers of AEG, Beko, Belling, Blomberg, Bosch, Caple, Dyson, Fisher & Paykel, Haier, Hisense, Hoover, Hotpoint, LG, Liebherr, Miele, Neff, Ninja, Quooker, Rangemaster, Samsung, Shark, Sony, Siemens, Smeg, Sony, Stoves, Zanussi, Zenith plus many more. Stellisons offer local friendly stores to visit which offer competitive pricing as well as a full delivery and installation service. With the cost of living causing everyone to look at saving money and energy Stellisons can help. Come in store and ask how changing an appliance can save you money and help the environment too. As members of Euronics, the European buying group, Stellisons are able to compete with all the major retailers and never like to be beaten on price and service. If you see an item cheaper elsewhere give us a call or drop us an email and we will endeavour to help you.
Contact Us
Stellisons also have a website which can supply all the items that are shown in store as well as a further range of products available to order. Feel free to browse the site and see what Stellisons can offer.
Shop Now

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(2,022)

338 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The delivery guys were great

The delivery guys were great , on time etc . I always buy from Stellisons . Thank you

May 11, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review.

Rated 5 out of 5 stars

Professional Service

The understanding of our situation was dealt with in a very professional and sympathetic way. In particular Sales persons Morgan Skelly and John Sewell at the Chelmsford branch. We will definitely be buying from Stellisons in the future and will be recommending them to friends and family.

May 9, 2026
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Reply from Stellisons Electrical

Thank you so much for your 5-star review.
We are incredibly proud of Morgan and John at our Chelmsford branch for handling your situation with such care and professionalism. Your recommendation means everything, and we look forward to welcoming you back to Stellisons in the future.

Rated 5 out of 5 stars

Very good place

Very good place

May 9, 2026
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Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review.

Rated 5 out of 5 stars

Great stuff

Great stuff, very helpfull , have a time to find the best option for me, quick delivery , friendly atmosphere, thanks a lot.

May 9, 2026
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Reply from Stellisons Electrical

We are glad we could help you find the best option .
Your kind words about our friendly atmosphere are much appreciated.

Rated 5 out of 5 stars

Good deal and service, including sales and delivery

Great service and lots of constructive help in choosing a washing machine on Bank Holiday Monday from the two staff members.

May 6, 2026
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Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review.
We are glad our team could help you find the perfect washing machine on Bank Holiday Monday.

Rated 5 out of 5 stars

Great local shop

Local, helpful always give a good service at good prices. Brought 2 items in last six months, dishwasher and a washing machine. I thought i had a issue with the first one dishwasher, they came back out the next day. Will use all the time.

May 5, 2026
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Reply from Stellisons Electrical

Thank you so much.
We love being your go to local shop and are glad we resolved that dishwasher glitch quickly.
Your support means everything to us

Rated 5 out of 5 stars

Stellisons shop

Service over phone was very good as was delivery of item ordered

May 5, 2026
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Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review.

Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication, great workmanship and attention to detail. Highly recommended .

May 5, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much.
We are thrilled to hear you loved our all round.
Your recommendation means the world to our team.

Rated 5 out of 5 stars

Just a brilliant local independent…

Just a brilliant local independent company. I'm all for supporting this and have bought many appliances over the years from here. An added bonus is a great, friendly service. Staff in store always helpful, informative. Washing machine delivered as agreed. Installed and old machine and packaging taken away too.

May 1, 2026
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Reply from Stellisons Electrical

Thank you so much for the wonderful review.
We truly appreciate your loyal support as a local independent business. It is fantastic to hear that our team, delivery, and installation services hit the mark for you again. Enjoy your new washing machine.

Rated 5 out of 5 stars

Really helpful sales people

Really helpful sales people - nothing was too much trouble. Delivery was on time and everything went smoothly. Thank you Stellisons

May 1, 2026
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Reply from Stellisons Electrical

Thank you so much for your 5-star review.

Rated 5 out of 5 stars

Arrived on time

Arrived on time.
Exactly what I needed.

April 29, 2026
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Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review.

Rated 5 out of 5 stars

My wife and I got exactly what we…

My wife and I got exactly what we wanted, were served by Ollie and the 2 young men who delivered and installed the machines were prsentable and did the job WITHOUT any problems. Furthermore we are really happy with the machine, and will recommend your company to others.

April 29, 2026
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Reply from Stellisons Electrical

Hi, thank you for the wonderful review.
It’s great to hear you're happy with the new machine,thank you so much for the recommendation.

Rated 5 out of 5 stars

A very good experience shopping in…

A very good experience shopping in Stellisons for a cooker. All staff are extremely helpful. Although the cooker I wanted was not in store Ben ordered it to be delivered. Only delay was because of the Easter bank holidays.

April 22, 2026
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Reply from Stellisons Electrical

Thanks for the great review.
We're so glad the team could help you find the right cooker. It’s great to hear Ben took care of that order for you, and we appreciate your patience with the bank holiday timing.

Rated 5 out of 5 stars

Always a good shopping experience

Always a pleasure shopping at Stellisons in Canterbury. Have purchased several white goods, TVs and smaller items over the years and it's a world apart from the high street operations. Staff more knowledgable, less rushed and less salesy. Prices perfectly reasonable too. My first port of call.

June 23, 2025
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Reply from Stellisons Electrical

Hi, thanks for the lovely feedback,and fantastic 5-star review , We're so pleased to be your first port of call in Canterbury.

Rated 5 out of 5 stars

The guy in the Chelmsford shop was very…

The guy in the Chelmsford shop was very helpful. I went in many takes with different questions before I bought my hob and oven. He was very patient with me.
Unlike the guy in the Brentwood shop who was rude and and very unhelpful. I wouldn't have bought anything from him.

April 1, 2026
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Reply from Stellisons Electrical

Thank you for your kind words We’re so glad to hear the team in Chelmsford took the time to help you find the perfect hob and oven.
We’re very sorry to hear about your experience in Brentwood, as that definitely isn’t the standard we aim for. We’ll be sure to pass your feedback along to the relevant managers to ensure it’s addressed.

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