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www.stitcher.co.uk Reviews 

7,644
•
TrustScore 5 out of 5

4.9

Scrapbooking Store
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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent product selection, noting the wide range of threads and items available at very reasonable prices. Many people highlight the consistently fast dispatch and delivery, with orders often arriving quickly and well-packaged. Reviewers also appreciate the efficient and helpful service, finding the website easy to navigate and communication to be excellent. However, some customers also noted occasional issues with the delivery process, such as parcels arriving damaged in transit or experiencing delays with specific carriers, sometimes affecting prompt receipt of items.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the fast... See more

Product

People report positive experiences with product, highlighting a great choice and extensive range of items,... See more

Service

Customers had positive experiences with service, consistently praising the fast and efficient service, with... See more

Order

Reviewers express satisfaction with the ordering process, highlighting its ease of use and the quick dispatch... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the reasonable and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have only recently discovered Stitcher, but I have already ordered from them multiple times because I have been so impressed. It is a great website, especially for DMC and Anchor threads, and they a... See more

Rated 5 out of 5 stars

Stitcher is the best thread shop I have ever used, I consider myself a loyal customer. The staff are second to none, they will bend over backwards to ensure every single customer is happy. I would n... See more

Rated 5 out of 5 stars

My first purchase for 98 Anchor threads, absolutely outstanding. Fast delivery amazing choice of brands and colours. I have just put in for my second order of threads, as I do a lot of custom work,... See more

Rated 5 out of 5 stars

I have just made my first purchase for some DMC threads to finish a project I have been doing. The threads arrived really quickly, & were a great price. I received a welcoming email as it was my fir... See more

Company details

  1. Scrapbooking Store
  2. Hobby Store
  3. Needlework Shop

Written by the company

Cross stitch kits, cross stitch charts, embroidery, long stitch, tapestry, other crafts and accessories.

Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,644)

90 reviews in the last 12 months

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Rated 1 out of 5 stars

Been trying to order dmc threads for 2…

Been trying to order dmc threads for 2 days have emailed them and they have not replied the order was for £115 which they have lost because they would not help me

July 23, 2024
Unprompted review
www.stitcher.co.uk logo

Reply from www.stitcher.co.uk

Hello Jacqueline,
We did reply to your original ticket on the day you contacted us. We have forwarded on a copy of our message directly to your email address.

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Rated 5 out of 5 stars

Value & variety

I was able to order every colour I needed at a great price. My order was delivered on time and I’m looking forward to starting my next project. I would not hesitate to use this company again.

June 1, 2024

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