The Stow Brothers  Reviews 

345
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and always ready to answer any questions promptly. Many consumers highlight the smooth moving process, praising the professional guidance and constant communication provided throughout property purchases and sales. Some people were dissatisfied with communication delays and administrative issues experienced during complex property transactions. Reviewers occasionally noted difficulties getting timely updates or proper responses from the support teams when trying to resolve urgent property matters. A few buyers mentioned feeling frustrated when dealing with unexpected waiting times and a lack of urgency from certain team members.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as exceptional, professional,... See more

Service

Reviewers highlight positive aspects of service, praising the professional, efficient, and friendly support... See more

Customer service

Customers report widespread satisfaction and positive experiences with customer service, highlighting... See more

Response time

Consumers find response times to be extremely positive, praising the team for being quick to respond and... See more

User experience

People report positive experiences with user experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had two viewings booked with Jessica (Chingford/Highams Park) area. The estate agent, provided us with excellent experience, she answered all the property specific questions, demonstrating high level... See more

Rated 5 out of 5 stars

Ryan and Tanika were absolutely excellent throughout the entire process. They kept me fully up to date, were very professional, and always stayed in touch. The tenancy was progressed quickly and smo... See more

Rated 5 out of 5 stars

We have always had an excellent experience and service from our property manager, Hanna. She regularly calls to check in and responds to issues swiftly and effectively. This is in contrast to any othe... See more

Rated 5 out of 5 stars

Would definitely recommend Stow Brothers! The whole process felt streamlined and simple. Holly Chambers helped my friend and I with our recent move and she made the whole experience as easy and stress... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

“We keep things authentic. We act on our promises and make sure our clients are kept informed every step of the way.” We’ve grown up around East London, as a business and as people. This is a place packed with colour and character, constantly evolving and always full of surprises (good ones, that is). We keep our ears to the ground, so we are tuned in to property trends and know exactly what’s happening in our neighbourhoods.


Contact info


4.8

Excellent

TrustScore 5 out of 5

345 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(345)

250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, Proactive & Excellent Communication

Ellie has been fantastic to work with. She’s professional, responsive and proactive, keeping us updated throughout and making the management of our property completely stress-free. Her communication and attention to detail have been excellent, and we’d highly recommend her to any landlord.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Claudia and the team are amazing

We sold our home and bought our new one with The Stow Brothers simultaneously. At every step of the way the team were attentive, knowledgeable and encouraging. Claudia was fantastic at chasing up solicitors and keeping everyone on track and keeping the whole chain well informed. The whole process honestly felt stress free and easy thanks to their good communication and organisation.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic company

What a fantastic company. They have been such a dream and a completely different experience to other estate agencies. I want to give a huge thank you to Holly in particular. She has been so incredibly attentive, kind and responsive! She is such a wonderful human being and clearly takes a lot of pride in her job and genuinely wants to help 🩷 could not recommend enough

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great lettings service

Anita Datta was the lettings manager for a property I rented out for three years. She was brilliant — she was consistently on the ball with everything, and made the whole thing really easy. I couldn’t recommend Stow Bros and Anita more highly.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Holly was amazing!

Holly was amazing throughout the whole period. Start to finish, the process took a week, with the hold ups coming from our end. Couldn’t be more impressed with the service.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Absolute stars, start ti finish

Absolute stars, and masters of the quality end of the Lobdon market. Helped us with the best strategy and estimate for achieving what was a very against the trend superb price for our property.
Also lovely people.
Wouldn't hesitate to recommend them. Qe chose them after talking with six agents, and not based on lowest cost.
Excellent agent.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Stow Brothers

We had a great experience with Stow Brothers from start to finish. They took a sensible and realistic approach to marketing the property, which helped us secure a quick sale. Throughout the entire process, the team was always available, responsive, and happy to answer any questions.

Although the sale took longer than expected, this was due to delays caused by an unresponsive landlord and was in no way the fault of Stow Brothers. They remained professional and supportive throughout, keeping us informed every step of the way.

I would highly recommend Stow Brothers to anyone looking to buy or sell in the areas they cover.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

A Seamless Letting Experience

I had an excellent experience with The Stow Brothers. I was assisted by Ryan Goullée, who was outstanding throughout the entire process.

From the very beginning, Ryan went above and beyond to help me secure the property I really wanted. He was always professional, approachable, and incredibly responsive, with fast and clear communication every step of the way. He made what can often be a stressful process feel smooth, straightforward, and genuinely enjoyable.

The quality of the properties The Stow Brothers represent is exceptional, and it’s easy to see the care and attention that goes into everything they do. I couldn’t fault my experience and would highly recommend both Ryan and The Stow Brothers to anyone looking to rent or buy a property.

Thank you again for all your help!

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Ben Charleton and his team were incredibly warm, professional, understanding, and patient throughout the process of selling. They went above and beyond the extra mile to get the job done. Excellent communication, and championed my partner and I every step of the way. My highest recommendations.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

It was a pleasure selling our flat with…

It was a pleasure selling our flat with Jon and Lewis at the Highams Park branch. Their valuation was honest and not pushy at all, the attention to detail (telling us how to best present the property for pictures) was excellent and they regularly followed up on the sale and did their best to push us through to completion. Would highly recommend!

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from start to finish

I had a fantastic experience with Kevin, Sophie, and Ellie throughout the entire letting process. As a first-time renter, I was quite nervous, but they made everything straightforward and stress-free from start to finish.
They guided me through every step, ensuring I completed all the forms correctly, kept me updated throughout the process, listened patiently to my concerns, and quickly sorted out any issues that came up. Their professionalism, communication, and willingness to help were outstanding.
I was genuinely impressed by how smooth and efficient the whole process was. I highly recommend Kevin at the Walthamstow branch to anyone looking for a friendly, supportive, and professional letting advisor. Thank you for making my first renting experience such a positive one!

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Flawless property management for an overseas landlord

I cannot recommend Stow Brothers highly enough. As a landlord who recently relocated abroad, having a reliable team on the ground in London is critical, and the Walthamstow branch delivered on every front.

Our experience started with Gok, who was our main point of contact for getting the house on the market. He was highly proactive, driving the internal teams to get the listing live as quickly as possible. Once live, Gok handed things over to Kevin, who took charge of the viewings and potential tenant checks. Kevin was outstanding—especially when our first applicants failed referencing. He navigated the situation seamlessly and quickly secured a new, excellent tenant with a faster move-in timeline.

On the administrative and logistical side, Tanika was incredibly efficient. She made sure all compliance paperwork was in order, and coordinated both the pre-tenancy professional clean and the thorough check-in inventory.

They made what could have been a highly stressful overseas process feel completely under control. Thank you, Gok, Kevin, and Tanika!

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Our thanks to Eva & Claudia

Our thanks to Eva, Claudia & all at Stow Brothers on the sale completion. Claudia (who was our main contact) was proactive, patient and persevering and always kept us informed of progress. Much appreciated.

Ursula

July 13, 2026
Unprompted review

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