Stradivarius Reviews 

The app kept crashing - I got kicked out 4–5 times while just trying to look at clothes. Then my delivery got rescheduled twice. When I contacted customer service, they just said the warehouse was understaffed - no apology, nothing. I waited 15 minutes and then over an hour in the app chat without being connected to anyone. I also messaged them on WhatsApp yesterday at 14:30 and still haven’t gotten a reply (it’s now 11:30 the next day). And I still didn’t have my clothes at that point.

When the package finally arrived (2 days late), the box was completely smashed. The clothes were just thrown inside with no packaging at all, literally in a crumpled ball. They smelled damp, probably from the humidity inside the destroyed box. I’m guessing the box damage is on DHL, but the lack of care inside definitely isn’t.

Also, I ordered a navy blazer and pants that were supposed to match, but the colors were completely different. No way to wear them together. On top of that, one of the pants had a price tag saying €22, but I paid €26 - not sure what that’s about.

In the end, everything smelled weird and I’m returning it all. But since the box is destroyed, I now have to find new packaging just to send it back.

I really do like the brand, but honestly, I wouldn’t order online again after this.

I ordered a pair of jeans from Stradivarius during their sale, expecting a new item. What I received had visible signs of wear, dirty areas around the pockets, and was missing one of the original labels — clearly a returned or used item.

I contacted customer service expecting a proper solution. They confirmed the item was out of stock and couldn’t be replaced. Fair enough. But instead of offering a partial refund or even a discount for an item that clearly wasn’t in new condition, they offered me free shipping on a future order, which is useless unless I spend more money with them.

I decided to keep the jeans because I liked the style — but that doesn’t justify how poorly this was handled. No accountability, no compensation, just empty apologies. This isn’t what I expect from a brand that pretends to care about quality or customer experience.

So bad customer service
Bad shopping experience

Tried to return an order made as a guest 50227650676, guest returns portal won’t let you submit a return and was left on hold by the ai chat bot waiting to be put in touch with a human. Simply trying to register a return, which had an item missing to begin with but it seems impossible to get in touch with a real person. Would not have purchased anything had I known the difficulties I would have.

Waiting on my order to arrive 1 month and 4 days after order was placed, Customer service was very unhelpful or may I say lack there of!
I am a regular customer and will not be returning after this

Terrible customer service. Ordered online a week ago for an item I wanted for holiday. It was due to be delivered into store on Monday 14th July. It finally arrived in store on Friday 18th July - which is too late. I’ve contacted their WhatsApp help number and requested a refund. They are ignoring my messages.

Don’t order from this company - they are dreadful!!!!

I visited Stradivarius in Amsterdam. So Many people were in line for the fitting room, so I tried on a hacker outside of the fitting room. Unfortunately, a staff member told me to get in line for the Queen to the fitting room, even though analog of people around me were trying on clothes too. She did not tell them anything though.
I feel like that was an unfair treatment. She should Cannes out everyone in store and not only me.

Its been over 2 weeks and i didnt receive my refund!
Here is my Order no. 50288502963.
I returned a jean on 30/06 and 2 pants and 1 shirt on 14/06. I am so tired of calling the costumer service which is awful they answered on the 14th time i called. The app is not working! They are trying to convince me that my bank is holding the refunds but i spoke with them and NOTHING LIKE THIS IS HAPPENNING. Please give me my 85€ and i would never ever will buy from you.

Really upset because the clothes are actually not bad. The website is poor, always reporting errors and not updating the orders to be able to return my orders.

My main complaint is with the company and its customer service. It seems to have gotten worse over the years.
There was an issue I had back in March where I somehow accidentally dropped a pair of headphones into my parcel without knowing and sent the return. The team actually contacted me saying they had my headphones and I have 15 days to come and collect or arrange a collection of my headphones. I thought amazing this is really kind of them to even let me know. However when i replied it went silent. I contacted customer services ultiple times saying I can arrange to either come and get them or get a courier to collect them..no reply. It got so bad that I somehow had to find out where my headphones where and looked on google and found a number for the building. This lovely lady came to my help and said she would try and help this situation if she could. I made lots of complaint to the customer services and noone replied all i got was... someone will reply to you shortly...they never did. I took accountability for my headphones but they didn't reply. It wasn't until about a month later of none stop emails I finally got a reply. The team said we are sorry but the email you received stated we ha your headphones should've been sent 2 weeks earlier due to an error in their system. this meant they discarded of my headphones and didn't even tell me. I complained again about how poor I was treated and all I got back... someone will be in contact with you... its now July and no one has even replied nor sorted this situation

I didnt receive my refund!
costumer service is awful

Placed an order 50310378291 and when my order arrived one of my three coats was missing. The bag was wide open upon delivery. I’ve tried using the chat to contact someone at the company and waited hours and no one has responded. There is no phone number to call and no response. I cannot return the items as one is missing therefore I will not receive my full refund, I’m completely stuck. Utterly useless customer service and AI chat system. I just want a human to talk to to help me resolve this now!!

Absolutely useless company. My order never arrived trying to get a refund is proving a nightmare. Spent 3 hours on live chat to JP & John, absolutely incompetent company and so called customer service!

He kept offering refund / replacement but then stopped coming back to me & ending chat…

I’ll be taking it further tomorrow. AVIOD AT ALL COSTS

50297287427 Order number

Disgusting service, what’s the point in a live chat / WhatsApp if no one comes back to me?

I want a refund asap.

Hello,
order number: 50287523101

I ordered a package with two pairs of the same jeans and two skirts. I was charged for everything but only received the skirts and one pair of jeans. I tried to contact customer service which only an AI. They said they would send me to a personal helper and then they never did. I have tried everything to get my money back or contact them but nothing works. It was the worst online shopping experience i have ever had.

hello,

order 50202622490

i recently purchased the ‘short double-breasted high neck coat’ but i received the regular ‘short double breasted coat’. i was really hoping to bring it with me on my holiday on the 9th of July. i have previously emailed about this situation and was told i would be sent a replacement but no further information has been given in over a week, any help would be appreciated thank you!

I have always ordered from Stradivarius I never had any issues but I ordered a two piece 2 weeks ago and my package hasn’t come I’ve tried contacting numerous times through all the different avenues. Emails aren’t being replied to, the chat doesn’t work no one responds, I got on a phone call with a customer service agent who told me the package was with dhl I said that dhl didn’t have my tracking number it actually isn’t even a dhl tracking number they only have 10 numbers mine has way more when I said this the person hung up the phone. I’ve had no bad experiences but from this one I will never order again and I want people to know and be skeptical it’s a fine shop but if you are the unfortunate person that things go wrong for, there is no one to contact to help.
Update: finally got a refund issued after getting someone on the phone, I have not yet received the money but no sign of my package and still no emails answered to this day

Appalling customer service

Mistakenly, I didn’t include my door number when filling in my address for order. I was emailed by royal mail and told that my order had been sent back to Stradivarius. I have tried to contact them in multiple ways including to the online chatbot, WhatsApp AI and their email. I have attempted to change my address so that my parcel can be sent back and I won’t have to go through the refund and re order process. However, when I try and request for this to happen - the chat bot is just repeating the same thing. I have given all of my information and have had my chat ended multiple times by an unhelpful chat bot and employees who are pasting a script. Will not be ordering again and am hoping for a full refund. Difficult and hard to use service, over complicated my request etc

Stradivarius saying my order is at the collection point when I got home delivery, they won’t tell me where it is and the chat is rubbish and doesn’t work. Awful customer service so now I have lost £100 and no one is helping me, absolutely rubbish, don’t buy from here.

I placed my first…and last…order with this company.

I ordered three items, all jewelry/accessory type items.

They arrived, just thrown into a soft envelope mailer, with zero packaging. Not even so much as wrapped in old used toilet paper.

So, the items were broken. Literally in pieces. A ring had come apart. Earrings were tangled and coming apart.

Once inspecting closer, it is obvious this is super cheap shoddy materials to begin with. It never stood a chance against the brute force we know as Fed Ex/UPS/USPS.

I don’t have the patience or physical nerves left to pursue a refund. By the sound of the other reviews, it would be a futile effort anyway.

Stay away from this company.

Dont bother buying online, its impossible to return, you have to physically go to the store to return it. Also their chat app is not working!
Very frustrating experience, i wont buy again
Order:50291494971

I am extremely disappointed to be facing this same delivery problem for the second time whitin one week my order 50205784322. I specifically paid extra for fast delivery, yet once again the service has failed.

Let me make this very clear:
I am travelling abroad on Tuesday, and therefore I can only receive the item on Monday. You now have two options:

1. Deliver my item on Monday only without fail.

2. If this is not possible like you always do, then refund me in full immediately, including the fast delivery fee I paid.

This is now the second time I’ve had issues with your delivery, and I have lost trust in your service completely. It will also be the last time I ever shop with you, and I will not recommend your store to anyone.

Handle this matter urgently and confirm either the Monday delivery or the full refund (including delivery charges) if that is not possible.
I m waiting for the refund for the first item and now we have again this issue whitin one week.