Stradivarius Reviews 

Firstly the website has awful UX making looking for anything incredibly difficult. Secondly it wouldn’t let me put in my address without a house number when I don’t have one. Then it took about 5 days to even leave the warehouse and was delivered 8 days after placing the order. But most importantly it arrived to me covered in make up stains. I just don’t understand how they feel it is appropriate to send items of clothing of this quality out to people.

While I have no problem with the products we bought online from this company online, we were incredibly disappointed when they turned up the price labels were quite different to what we paid, the purfume was marked up at €9.99 we paid £12.99 and the Jeans marked up as £22.99 wher we were charged £25.99.
This feels like the company are marking up and charging more for internet customers.
We did complain (what a pain to try and find a way to do this, no phone, no email ended up on what’s app far from satisfactory) only to be told that the price online was correct so there was nothing they could do.
While I have no problem with the prices, I don’t like having my nose rubbed in the fact the goods should actually be cheaper!
This is not the first time this has happened to us, it happened in store, but when challenged they honoured the tag price not the till price. Does make one wonder about the efficacy of the company.
Looking at the Trustpilot rating for all the Inditex companies, it appears they care little about customer service, so not suprised about this experience

Visited Malaga store with my daughter. Encountered 2 very rude members of staff. Very sad as lovely clothes. Lost our business.

I simply cannot understand as to why this store will let people like up for ages when there are plenty of empty changing cubicles.
It's not only frustrating.... it was hot and so many people just left their clothes there and left. The 2 girls in the changing facilities too were rude unnecessarily when asked why 7 rooms couldn't be used

My order was marked as delivered on 7th August, but Evri left it on the floor outside the main doors of my apartment building, right by the street. No attempt was made to deliver to me personally, and no safe place was authorised. Unsurprisingly, the parcel went missing.

I contacted Stradivarius immediately, providing the delivery photo which clearly shows it was not delivered to me. Despite chasing almost every other day for nearly a month, I still haven’t received a refund or any proper response. Evri’s tracking confirms the parcel was left in an unsafe, public location and therefore was never delivered to me.

The lack of communication and resolution from Stradivarius is unacceptable. I expect a prompt refund given the circumstances.

Wish I didn’t have to leave any stars!

I can’t be bothered to waste my time and energy with this company anymore if I’m honest! They have caused so much stress.

AVOID AT ALL COSTS

THE COMPANY IS A JOKE

THE CLOTHES ARE CHEAP

THE CUSTOMER SERVICE IS SHOCKING

If I could give 0 stars , I would. Extremely disappointing experience with customer support of Stradivarius. I never recieved the order and I do not know how to get my money back. I have contacted them multiple times, used the chat, visited the store where the order was supposed to be delivered and I did not get any relevant information or instruction on what to do next. Unacceptable.

Waiting for my refund since 25 days
Any answer from customer service

22/08/2025 - rating updated
Support to return provided following this review which subsequently has been good Stradivarius. Thank you.
However, please provide help contact details on your site (email/phone number) not just AI driven chat - my issue could have been easily managed without having to resort to a poor review.

Very poor experience trying to return as unable to get any useful advice and no contact details provided other than AI chat or AI WhatsApp which did not provide more info than I already had.
i am trying to return part of order 50238313942 however the link in the order confirmation email is directing me to my account. However my account is showing no orders.
Now at a total lose on how to return items.
A contact number or valid email address would be helpful to support customers.
Will never use again.

Appalling customer service. My daughter bought a coat and the belt broke off after just a few months. The store refused to return it with a receipt and full proof of purchase. Don't buy anything expensive from here!

Product arrived with several holes. I returned it straight away. After over 14 working days I still haven’t received a refund and they’re now saying it could be another 14 days.

Scam very unprofessional and rude costumer service

Order Number: 50285344357
This has been one of the most frustrating experiences I've ever had with online order. I placed my order nearly two months ago and still haven’t received anything. I’ve been trying to get a refund ever since, but the customer service is completely useless.

I’ve called, emailed, and used the online chat multiple times. Every time, I just get empty promises that the issue will be resolved “soon,” but nothing ever happens. No items, no refund, and no real help.

This kind of treatment is unacceptable. I will never order from this company again and strongly advise others to avoid them too.

If i could give it 0 stars i would.

First of all, the customer service contact site is very laggy, in order to see a response you have to reset the page, every time you send a message, or you could go through whatsapp to which you wont get a response from.
Second of all, do not order from here unless you’re certain about sizing and not needing to return.
I ordered a dress on here which was not in the right size and conveniently a relative was nearby to a shop at the time and offered to exchange it to the correct size. ( I do not live remotely close to a store) . All was fine in store, explained the situation and was told an online return is still possible. Ended up not liking the dress and the way it fit so attempted to send it back, for 2 weeks i had to keep recontacting the customer service who consistently told me a label was sent to my email within the next hour, the next two hours, and so on. I never received a label, i then finally was told by someone after 2 weeks ( and nearly running out of time for a return ) that i could not return because the purchase was made in store. I explained it was an order made online that was exchanged in store due to odd sizing and i do not live nearby enough to a store to return. Then i was told to go to the store and the chat was ended. I still have the dress to this day.
I should have learnt my lesson from here.
My next encounter again was regarding a return.
I ordered some clothes for a concert to which i ended up disliking and sent off for a return. I had to hear from the courier that the warehouse had received my parcel. 1 week passed i had no word, on the third week i contacted customer service to which they explicitly told me they were putting the refund through now and i would receive an email of confirmation. Email received and i thought nothing of it. Another week passed and still no refund, i contacted my bank who told me that stradivarius had not attempted to process the refund. I went back to customer service who then told me that it was being processed, i explained that nothing has been done as confirmed by my bank and the email was essentially false ( ironically it was sent poorly written by the customer service ) to which the agent replied that the email was confirming that they had “recieved “ my return. “ In response to your query, we would like to inform you that the refund for order … has been made on day .. “ this was said email supposedly confirming that the warehouse had received my return. I had to ask for my own money back on items i sent back weeks prior. I asked if there was anyone else i could speak to regarding this issue and explained the situation to which the chat was ended on ne by the agent. I did in fact finally get the refund but only after asking.

I had a very frustrating experience trying to shop on this store’s website. The site is barely functional—pages don’t load properly, links are broken, and it’s completely unresponsive. It's hard to believe anyone can place an order through such a poorly designed and non-user-friendly platform. It honestly feels like no one tested it before launch. Extremely disappointing.

The app kept crashing - I got kicked out 4–5 times while just trying to look at clothes. Then my delivery got rescheduled twice. When I contacted customer service, they just said the warehouse was understaffed - no apology, nothing. I waited 15 minutes and then over an hour in the app chat without being connected to anyone. I also messaged them on WhatsApp yesterday at 14:30 and still haven’t gotten a reply (it’s now 11:30 the next day). And I still didn’t have my clothes at that point.

When the package finally arrived (2 days late), the box was completely smashed. The clothes were just thrown inside with no packaging at all, literally in a crumpled ball. They smelled damp, probably from the humidity inside the destroyed box. I’m guessing the box damage is on DHL, but the lack of care inside definitely isn’t.

Also, I ordered a navy blazer and pants that were supposed to match, but the colors were completely different. No way to wear them together. On top of that, one of the pants had a price tag saying €22, but I paid €26 - not sure what that’s about.

In the end, everything smelled weird and I’m returning it all. But since the box is destroyed, I now have to find new packaging just to send it back.

I really do like the brand, but honestly, I wouldn’t order online again after this.

I ordered a pair of jeans from Stradivarius during their sale, expecting a new item. What I received had visible signs of wear, dirty areas around the pockets, and was missing one of the original labels — clearly a returned or used item.

I contacted customer service expecting a proper solution. They confirmed the item was out of stock and couldn’t be replaced. Fair enough. But instead of offering a partial refund or even a discount for an item that clearly wasn’t in new condition, they offered me free shipping on a future order, which is useless unless I spend more money with them.

I decided to keep the jeans because I liked the style — but that doesn’t justify how poorly this was handled. No accountability, no compensation, just empty apologies. This isn’t what I expect from a brand that pretends to care about quality or customer experience.

So bad customer service
Bad shopping experience

Tried to return an order made as a guest 50227650676, guest returns portal won’t let you submit a return and was left on hold by the ai chat bot waiting to be put in touch with a human. Simply trying to register a return, which had an item missing to begin with but it seems impossible to get in touch with a real person. Would not have purchased anything had I known the difficulties I would have.

Waiting on my order to arrive 1 month and 4 days after order was placed, Customer service was very unhelpful or may I say lack there of!
I am a regular customer and will not be returning after this