Nice warm welcome from reception offered refreshments without hesitation. When asking to view the 330e we were greeted by Gemma who told us everything we needed to know and more besides. Even though t... See more
Company replied
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See what reviewers are saying
Had a great experience with BMW Stratstone Hull, in particular with Bash. He’s a top sales person, he clearly explained the whole process from initial call all the way to the follow up call a week lat... See more
Company replied
BMW strastone was helpful in securing us a vehicle for work. My credit score was impossible, however, BMW stastone Hull did everything in their power to secure a finance deal for me. The team worked... See more
Company replied
Took my car in for a service on saturday morning, after booking it in with the service receptionist we left to go shopping. 10 minutes later I received a call to say the service wasn't due until nex... See more
Company replied
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Citadel Way, Hull, HU9 1TQ, Hull, United Kingdom
- 01482 601136
4.8
Excellent
463 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Fantastic service experience with BMW…
Fantastic service experience with BMW Stratstone Hull Branch. Kirsty at BMW Mini service desk was very professional with excellent advice and efficiency.
Simply put, She couldn't have made the experience more easy. Great Job.
Adrian.
July 1, 2022
Reply from Stratstone - BMW Hull
Hi Mr Adrian,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
Best Customer Service Experience
Bash from BMW Stratstone looked after me from the start to the end!
Told me everything I needed to know, nothing exaggerated. Traveled from London to Hull, saw the car with my own eyes - i fell in love.
Bash and Luke were kind enough to pick me up from the station, sadly I arrived late and couldn't take my new car with me, Bash was kind enough to drop me to my hotel in hull and give me a brief tour guide about Hull Haha!
Next morning, Jack organised a pick up, kindly Money went through, bash requested Jack to sign me off and give me the keys to my pride and joy.
The vehicle looked outstanding, saw 1 or 2 dents - Bash sorted it out the next morning - free of charge.
Thanks to Bash, Jack & Luke.
Would definitely ignore the negative feedback!
These guys are FANTASTIC.
June 30, 2022
Reply from Stratstone - BMW Hull
Hi Miss Salim,
We are happy to see that your recent visit to the BMW branch in Hull has been a positive one!
The branch is always available for any assistance that you may need.
Thank you for taking the time to leave us your rating!
Customer Services
Thanks for a great customer service and…
Thanks for a great customer service and support.. Will use you again in the future
June 27, 2022
Reply from Stratstone - BMW Hull
Hi Lynn,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Jack was great from start to finish
Jack was great from start to finish. Awsome service thank-you
June 26, 2022
Reply from Stratstone - BMW Hull
Hello Matthew,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Reply from Stratstone - BMW Hull
Hi Alan,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
Reply from Stratstone - BMW Hull
Hi Stephen,
Thank you very much for leaving a 5* review.
Have a great day!
Customer Services
Customer service was fantastic.Nothing…
Customer service was fantastic.Nothing a problem and a big thank you to the team.Kirsty being my main contact, I want to say thank you
June 17, 2022
Reply from Stratstone - BMW Hull
Hello,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Great service
Great service, very helpful staff, kept me informed of progress throughout the repair to my car
June 17, 2022
Reply from Stratstone - BMW Hull
Hi Nick,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Customer Services
The assistant was very helpful
The assistant was very helpful, friendly and attentive. I felt very confident that everything would be sorted out to my satisfaction.
June 16, 2022
Reply from Stratstone - BMW Hull
Hi Mary,
Thank you for the positive review!
I will be sure to share it with the team here at BMW Hull.
Take care!
Customer Services
Thank you BMW and Jack
smooth from start to finish! Jack is an amazing salesman, not pushy just professional and nothing too much trouble!! and i am notoriously hard to please
June 16, 2022
Reply from Stratstone - BMW Hull
Hi Reagan,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
Everything went smoothly and staff all…
Everything went smoothly and staff all very friendly
June 12, 2022
Reply from Stratstone - BMW Hull
Hi Philippa,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Customer Services
Reply from Stratstone - BMW Hull
Hi Mr Bromwich,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
Always easy
Always easy, top level of service and good value for money with their discount for older vehicles
June 11, 2022
Reply from Stratstone - BMW Hull
Hi Mark,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
From booking an MOT to collecting my…
From booking an MOT to collecting my car, the process was simple and efficient. The staff were charming, efficient and helpful. I was kept informed of any necessary replacement parts (windscreen wipers) and received clear advise regarding the amount of tread on my tyres. Overall an excellent service.
June 11, 2022
Reply from Stratstone - BMW Hull
Hi Christopher,
We sincerely value your review.
Thanks for such a positive rating!
Take care,
Customer Services
Great service as always
Great service as always! Really helpful and go the extra mile to make me feel a truly valued Customer
June 11, 2022
Reply from Stratstone - BMW Hull
Hi Mr Hardy,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Customer Services
Great communication and overall service.
June 11, 2022
Reply from Stratstone - BMW Hull
Hi Mrs Lyon,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Greet service really helpful and…
Greet service really helpful and efficient. Chloe from hull store was really pleasant and helpful
June 10, 2022
Reply from Stratstone - BMW Hull
Hello Rachael,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
1st class service
June 10, 2022
Reply from Stratstone - BMW Hull
Hi,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
Booked my MOT sat and waited All done
Booked my MOT sat and waited All done washed and vacuumed within 2 hours. Great service I always feel like a valued customer and all staff are very friendly
June 10, 2022
Reply from Stratstone - BMW Hull
Hi Debbie,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Excellent overall experience
The check in desk was opened and staffed when I arrived. I was dealt with by Chloe Leverett who was professional, friendly and very efficient. I was quickly informed of remedial work and was given clear information regarding costs. All work was completed ahead of schedule and the car was valeted free of charge
June 10, 2022
Reply from Stratstone - BMW Hull
Hi Christopher,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the BMW branch in Hull.
Have a lovely day!
Customer Services
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