Nice warm welcome from reception offered refreshments without hesitation. When asking to view the 330e we were greeted by Gemma who told us everything we needed to know and more besides. Even though t... See more
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See what reviewers are saying
Had a great experience with BMW Stratstone Hull, in particular with Bash. He’s a top sales person, he clearly explained the whole process from initial call all the way to the follow up call a week lat... See more
Company replied
BMW strastone was helpful in securing us a vehicle for work. My credit score was impossible, however, BMW stastone Hull did everything in their power to secure a finance deal for me. The team worked... See more
Company replied
Took my car in for a service on saturday morning, after booking it in with the service receptionist we left to go shopping. 10 minutes later I received a call to say the service wasn't due until nex... See more
Company replied
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Citadel Way, Hull, HU9 1TQ, Hull, United Kingdom
- 01482 601136
4.8
Excellent
463 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great customer service
Great customer service, contacted several times to let me know how job was proceeding
June 9, 2022
Reply from Stratstone - BMW Hull
Hi Andy,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Great Service!
Rui Carvalho-Pereira - Service Manager - is absolutely amazing. He lives and breathes customer service and satisfaction, which is an a credit to Stratstone MINI Hull. If it wasn't for him, there would not be a 5-star rating!
The replacement of my rear wiper was unfortunately missed and the courtesy wash and vac was not the best.
A quick call to Rui, resulted in him very kindly arranging a home collection / delivery to complete this work. This thoughtfulness ensures I am not further inconvenienced with a return visit. Stratstones' are, unfortunately, situated on the east-side of the city and consequently not as accessible when travelling in from the west.
Thank you!
June 7, 2022
Reply from Stratstone - BMW Hull
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the BMW branch in Hull.
Have a lovely day!
Customer Services
excellent service as ever
excellent service as ever, girls in service check in most helpful, thanks again
June 6, 2022
Reply from Stratstone - BMW Hull
Hello Mark,
We are delighted to see such a positive review.
Have a great day!
Customer Services
Very positive experience.
Very positive experience.
The place was welcoming, and the Service Advisor (Alison) couldn’t have been more efficient and personable. 👍
June 1, 2022
Reply from Stratstone - BMW Hull
Hello Paul,
Thank you for the positive review!
I will be sure to share it with the team here at the BMW branch in Hull.
Take care!
Customer Services
Excellent Customer Service
Excellent Customer Service
Took my X3 for its first service, really good customer service, went very smoothly. Very Satisfied.
June 1, 2022
Reply from Stratstone - BMW Hull
Hello Kevin,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Great service from start to finish
Great service from start to finish, the courtesy car was ready to drive away and was clean inside and out, more importantly it had enough petrol in to get me to my first destination to enable me to carry on with my busy day
June 1, 2022
Reply from Stratstone - BMW Hull
Hi Dee,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Great service
Great service from all that I had dealings with. All questions answered and offered a great price for my trade in.
I would definitely recommend Stratstone - BMW Hull.
May 31, 2022
Reply from Stratstone - BMW Hull
Hi Gareth,
Thank you for taking the time to leave a positive rating.
We really appreciate your recommendation and hope to see you again!
Have a lovely day,
Customer Services
Excellent service.
May 31, 2022
Reply from Stratstone - BMW Hull
Hi John,
Thanks for the great rating!
We are always happy to help.
Customer Services
My car was picked up from home the work…
My car was picked up from home the work done as required and then returned having been cleaned- perfect
May 31, 2022
Reply from Stratstone - BMW Hull
Hi Charles,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
I have always found them to be very…
I have always found them to be very helpful & professional.
May 31, 2022
Reply from Stratstone - BMW Hull
Hi Kim,
Thanks for the fabulous review!
Kindest regards,
Customer Services
Came all the way from Manchester......Defiantly worth the trip
I travelled from Manchester to Hull the week before i purchased the vehicle was greeted by the salesman (Mark Storey),being a business man and employing people myself i was impressed by Marks people skills,this was defiantly a big factor on me purchasing the vehicle......it was defiantly worth the trip and will defiantly look forward to dealing with Stratstones again...Thank you
May 29, 2022
Reply from Stratstone - BMW Hull
Hi Anna,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Tyre pressure alert displayed on…
Tyre pressure alert displayed on dashboard, and Stratstone advised me to go to Kwik Fit, Anlaby..
AdBlue reserve alert displayed on dashboard the following day.
Blue Motability parking badge disappeared from the car during the MOT and
Service.
Carol Macleod. CC09MAC
May 28, 2022
Reply from Stratstone - BMW Hull
Hi Carol,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Customer Services
Friendly helpful staff.
May 28, 2022
Reply from Stratstone - BMW Hull
Hi,
We are delighted to see such a positive review.
Have a great day!
Customer Services
Fantastic from start to finish great…
Fantastic from start to finish great customer service is very rare these days, even got me a better price for work I need doing, will use again
May 28, 2022
Reply from Stratstone - BMW Hull
Hi,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
Reply from Stratstone - BMW Hull
Hi Paul,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
Superb customer service everytime from…
Superb customer service everytime from Rui and first class workmanship
May 27, 2022
Reply from Stratstone - BMW Hull
Hi Darren,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Excellent communication with the…
Excellent communication with the dealership. Both Jenny & Ian were very knowledgeable and helpful throughout the whole buying process.
May 26, 2022
Reply from Stratstone - BMW Hull
Hi,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
BMW Stratsone Hull Service
After purchasing the vehicle on Friday 6th May i booked home delivery for 2 weeks later (Monday 23rd May) however it was delivered on Tuesday 24th May, also the spare key didnt work upon recieving the car, i communicated this to the sales rep who rectified this and sent me some new batteries in the post. If the home delivery was on time and the spare key worked i would've rated 5 stars. However generally satisfied with the level of service received from BMW Hull.
May 26, 2022
Reply from Stratstone - BMW Hull
Hi David,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Customer Services
Kirsty was very helpful
Kirsty was very helpful, polite and nothing was too much trouble.
I would highly recommend Hull Stratstone for a very positive customer experience.
May 26, 2022
Reply from Stratstone - BMW Hull
Hi Andy,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Reply from Stratstone - BMW Hull
Hi Christopher,
We are delighted to see such a positive review.
Have a great day!
Customer Services
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