Phoned ST yesterday as we were investigating why the wastewater from the washing machine and dishwasher was not draining correctly, overflowing the drain outside. We followed pipes as best we cou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ross Burton ref number 14269922, has been out twice in the last few weeks, to us and our neighbours, to sort out a water pooling problem, which has now been found out it's wastewater pooling. Ross cam... See more
Company replied
14288029 Jon Number Mike & Martin were the gentlemen,that attendant the property. They looked under the man hole and noticed straight away that there was a problem. Checked in other neighbours p... See more
Company replied
Antony Webster Matt Russon and ash Hartree 14287601 . Attended on time stated. Very polite and informative throughout their work. Worked extremely hard and cleared the problem which was not an easy on... See more
Company replied
Company details
About Severn Trent
Written by the company
We provide over eight million people across our region with fresh, clean drinking water every day – that’s about two billion litres.
And when they’ve finished with it, we take it away again and clean and treat it before returning it safely to the environment.
Our website is the place to manage your account, keep up to date with news and incidents in your area, and learn about how to look after your services.
REGISTERContact info
Saint John's Street 2, CV1 2LZ, Coventry, United Kingdom
- 0345 7500 500
- www.stwater.co.uk
4.9
Excellent
34K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chris Fearns
Chris Fearns - 14292047
Great service .Very knowledgeable. Sorted out the problem straight away .
Very friendly
May 5, 2026
Unprompted review
Reply from Severn Trent
Linda,
We appreciate you sharing your positive experience and five-star rating! We're happy to learn that our service was knowledgeable, friendly, and efficient in resolving the issue.
Kind regards,
Olivia - STW Trustpilot Team
Anthony Webster 14291695
Anthony Webster 14291695, did a great job fixing the blocked drain I reported. He made my worries about cleaning up disappear when he said he was going to clean up. I'm happy he came just at the time his help was needed.
May 5, 2026
Unprompted review
Reply from Severn Trent
Akinbolu,
We appreciate your positive feedback, reference 14291695! We're happy our colleague resolved the blocked drain and took care of the cleanup. Thank you for sharing your experience!
Kind regards,
Olivia - STW Trustpilot Team
Very helpful and efficient service
Jake and Sam were very helpful and pleasant dealing with a blocked drain quickly and efficiently!
Ref no: 14291230
May 5, 2026
Unprompted review
Reply from Severn Trent
Hello,
We appreciate you sharing your experience. We're happy to learn that the team was helpful and pleasant while resolving the blocked drain quickly and efficiently.
Kind regards,
Olivia - STW Trustpilot Team
Reply from Severn Trent
Andrew,
We appreciate your positive feedback; it means a lot to us that you had a great experience. Thank you for sharing.
Kind regards,
Olivia - STW Trustpilot Team
Ian smith paul scott shaun jackson…
Ian smith paul scott shaun jackson 14283200
May 5, 2026
Unprompted review
Reply from Severn Trent
Merton,
We appreciate you taking the time to share this information with us. We value your input and perspective.
Kind regards,
Olivia - STW Trustpilot Team
Excellent service
Deon Campbell was Brilliant, fantastic communication and very helpful! Happy and productive! Thankyou for all your help! You are a credit to your company!!
14284956
May 5, 2026
Unprompted review
Reply from Severn Trent
Rhiannon,
We appreciate your positive feedback and five-star rating! We're happy to learn that our communication was helpful and that you were happy and productive. Thank you!
Kind regards,
Olivia - STW Trustpilot Team
Excellent
Simon Wood visited my property on Saturday reference no 14287080. I am very happy after his visit
Simon was great he made complete sense of the problem and put my mind at rest after 2 months of this issue which had not happened on a previous visit with a different engineer. Thank you Simon
May 2, 2026
Unprompted review
Reply from Severn Trent
Amanda,
We appreciate your positive feedback! We're happy to hear that the visit resolved the issue and eased your concerns after previous difficulties. Thank you for sharing your experience; we value it greatly.
Kind regards,
Olivia - STW Trustpilot Team
Jimmy Brown ref 14287310 provided an…
Jimmy Brown ref 14287310 provided an excellent service from start to finish. He kept us well informed with his arrival time, turned up promptly, and was friendly and professional throughout. He clearly explained the process for sorting the leaking water feed, which gave us real confidence in the work being carried out. Everything was handled efficiently and to a high standard.
May 5, 2026
Unprompted review
Reply from Severn Trent
Steve,
We appreciate you sharing your positive experience and giving us a five-star rating! We're happy to hear that our team member provided excellent service, kept you informed, and efficiently handled the leaking water feed. Thank you for the positive feedback.
Kind regards,
Olivia - STW Trustpilot Team
Stuart Lovell ref 60754039
Stuart Lovell ref 60754039
Great at the job and knew something was wrong straight away. Solved the problem.
May 5, 2026
Unprompted review
Reply from Severn Trent
Adil,
We appreciate you sharing your positive experience and giving us a five-star rating! We're happy to learn that the problem was identified and resolved.
Kind regards,
Olivia - STW Trustpilot Team
Great service from Jimmy Brown ref…
Great service from Jimmy Brown ref 14285023 investigating possible leak. Very friendly and quick to offer great advice.
Also impressed by Severn Trent's monitoring of water use and eagerness to understand and address apparent increase in use (and higher bills for us)
May 5, 2026
Unprompted review
Reply from Severn Trent
Hello,
We appreciate your positive feedback and five-star rating! We're happy to hear that our colleague was friendly and offered great advice while investigating a possible leak. We're also glad you're impressed with our monitoring of water usage. Thank you!
Kind regards,
Olivia - STW Trustpilot Team
Neil 14287442 Came to check for a leak.
May 5, 2026
Unprompted review
Reply from Severn Trent
Hello,
We appreciate you letting us know you came to check for a leak. Thank you for your feedback and for taking the time to share it with us.
Kind regards,
Olivia - STW Trustpilot Team
Well done Serven Trent
First my red number14291055.
I would like to thank Tony Hecker for the speed with which he turned up to review issue. Second like to thank the team Adam & Shawn for the quick clean and helpful way they sorted the leak out.. Well done Severn Trent
May 5, 2026
Unprompted review
Reply from Severn Trent
Colin,
We appreciate you sharing your positive experience, reference 14291055! We're happy to hear that our colleagues responded quickly and resolved the leak effectively. Thank you for the positive feedback.
Kind regards,
Olivia - STW Trustpilot Team
John powell 14273488
John powell 14273488. Carried job has has required. Very helpfull.
May 5, 2026
Unprompted review
Reply from Severn Trent
Peter,
We're happy to hear that our work met your needs and that our team was helpful. We appreciate your positive feedback very much!
Kind regards,
Olivia - STW Trustpilot Team
14273673 D Briggs checked poor …
14273673 D Briggs checked poor pressure
May 5, 2026
Unprompted review
Reply from Severn Trent
Claire,
We appreciate your feedback and regret you had this experience. We'll investigate the pressure issue to improve our service.
Kind regards,
Olivia - STW Trustpilot Team
Paul Scott attended today Ref 14291671
Paul Scott attended today Ref 14291671, full report, checked water pressure outside, and also the inside water pressure, he provided a report.
Wonderful bloke, very assertive when coming into the property with boot covers and very clear in advising us on the issue that we currently have.
May 5, 2026
Unprompted review
Reply from Severn Trent
Sally,
We appreciate you sharing your positive experience and giving us a five-star rating! We're happy to hear that our colleague provided a full report, checked the water pressure, and clearly advised you on the issue. Thank you for the feedback.
Kind regards,
Olivia - STW Trustpilot Team
Deon Campbell
Deon Campbell. 14286390. Very happy with service and next steps
May 5, 2026
Unprompted review
Reply from Severn Trent
We appreciate you sharing your experience with us. We are so happy to hear that you are very pleased with our service and next steps. Thank you!
Kind regards,
Taran - STW Trustpilot Team
Ref 6075269
Ref 6075269
Appreciate the chaps whos been on my street today installing a new water main and keeping us updated throughout.
Dan ford, Gage wesson, Mark Gould, dave Parker, Lee Francis.
May 5, 2026
Unprompted review
Reply from Severn Trent
We appreciate you sharing your experience regarding the new water main installation. We're happy to hear that the team kept you updated. Thank you for your positive feedback!
Kind regards,
Taran - STW Trustpilot Team
14291423 rob m and rhys m were…
14291423 rob m and rhys m were brilliant, so nice and helpful
May 5, 2026
Unprompted review
Reply from Severn Trent
We appreciate your positive feedback and five-star rating! We're happy to learn that our team was brilliant, nice, and helpful to you.
Kind regards,
Taran - STW Trustpilot Team
Outstanding Experience in investigating…
Outstanding Experience in investigating a suspected water leak. Mr Chris Roche, a real Pro fro Severn Trent, not only confirmed that there was no leak but was kind enough to explain to me all the step of his work in an easy and nice way.Many thanks Chris.
May 5, 2026
Unprompted review
Reply from Severn Trent
Youssef,
We appreciate your fantastic feedback and five-star rating! We're so glad to learn that our colleague confirmed there was no leak and explained everything clearly. Thank you for acknowledging their efforts and for your kind words.
Kind regards,
Olivia - STW Trustpilot Team
Severn Trent's number one, Leigh
Leigh has assisted us with a water leak and has visited several times always delivering outstanding customer care. He provided us with guidance, knowledgeable advice and a wonderful attitude that really demonstrated his care towards us making us feel like we are his number one priority. Thank you so much Leigh, you are a delight to deal with! Reference number 14256222
May 5, 2026
Unprompted review
Reply from Severn Trent
Eleanor,
We appreciate you sharing your positive experience and giving us a five-star rating! We're happy to hear that our colleague provided outstanding customer care, guidance, and knowledgeable advice, making you feel like a priority. Thank you for the positive feedback!
Kind regards,
Olivia - STW Trustpilot Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.