Received wrong item, wrong size. Followed procedure to receive return label, they requested photo, sent photo, no reply. Contacted them several times about labels, they would not respond until I said... See more
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See what reviewers are saying
I purchased a suitcase after extensive research. Later that day, it was cancelled due to 3-4 week backlog. Why couldn't I been given the option of waiting? Why didn't they know when I booked it - t... See more
Sent an email saying package is bent. No response. When I emailed asking where is shipment, I got a response saying they'll get with warehouse and a bunch of "!" Showing irritation I'm asking since I... See more
I ordered the item with expedited shipping for an upcoming trip. Turns out the item wasn't in stock. Communication was minimal (I had to call after it should have been delivered to see what was up). S... See more
Company details
Information provided by various external sources
Suitcase.com offers top brands on suitcases, luggage, computer bags, briefcases and more, free shipping and hassle-free returns.
Contact info
435 Boston Post Road, 01776, Sudbury
- 978-440-9400
- info@suitcase.com
- www.suitcase.com
excellent
I ordered a product that I was looking for. This site had a very fair price. It arrived quickly and in fabulous condition. What is not to like? Five stars!
Saw, Ordered, Arrived - Great
Suitcase.com had the best price for the Samsonite Inova 28" suitcase, so we ordered it, it also came with free shipping. A win-win all the way around.
Beautiful suitcase, great service, great price!
Just as the title of the review says, I found a great quality suitcase on sale for a great price, and the company provided great service. What more could you ask for?!
Have not received the suitcase.
Dear Sirs
I have not received the suitcase yet .
easy experience
Bought a new cross pen. Arrived quickly. Seamless purchase. Beautiful pen.
Didn't receive order timely
I ordered 4 leather computer bags. I only received one bag and had to call. The rep promised receipt of the other 3 bags the next day. Again, only one bag was received. once again I called and the rep said the two remaining bags would ship out the next day. I finally received all 4 bags after Christmas so I will be giving the recipients their bags after their Christmas break. The positive side - the bags are very nice.
Not up to date website
Didn't have website up to date, so ordered and paid for item not available, shipped out after stock back in and item late to arrive, then sent ground delivery when back in stock. I STILL DON'T HAVE IT! Ordered over 3 weeks ago and it's still on the way...

Reply from Suitcase.com
Great experience
Service and shipping were quick and the Bosca clip is a great product
It's all good!
I purchased a TravelPro suitcase for my wife for Christmas and it came as advertised. It was a great price as well. They even called me when one of the extra travel items I ordered was not available in the color I had selected and we were able to change my order on the spot to something that works equally as well.
Perfect for travel
I purchased the trust pilot for my husband who travels a lot for his work. He said that it is very rooming. Even for just an overnight.
Great Customer Service!
Great company! They had better prices than Amazon! Very efficient and excellent customer service! They made sure my package arrived by Christmas. I would definitely recommend this company to friends and family.
Great Value and Service
I recently ordered a 25" Samsonite spinner from Suitcase.com and I love it. I received my bag in time to travel for the holidays and having priced the bag in stores and other online stores, I know I got a great deal. Good doing business with Suitcase.com
Good shopping experience
I was able to easily find the product I was looking for and I received it in a fair amount of time.
Still waiting delivery
Ordered three items and only two arrived. Have checked shipping status and it hasn't changed in a week so not sure where it is or when it will be delivered. Definitely not before Christmas as it is December 24th.

Reply from Suitcase.com
Recieved partial order and no communication
Two of 3 items arrived in good time. I used the Live Chat function to inquire about the third item and was told it was on the way. It has been 12 days and I still havnt recieved the item or recieved any communication. I ordered on 12/11, it is now 12/23 hope I get it tomorrow as it is a Christmas gift.
Great suitcase; great price
I have a 30 year old TravelPro and have now bought 3 as gifts. Great product that is wonderful if you can get a good, non-list price.
Product was delivered fast and box was well taped.
Seamless service
A very smooth purchase and delivery experience at a competitive price plus free personalization of my wallet (monogram) and free shipping. Would buy from them again.
Bosca Wallet
Good online product presentation, excellent telephonic customer service, delivery on time.
fantastic
I had to call and get some ideas/assistance for my purchase and the customer service was outstanding. Really helped me make my decision and convinced me I'd shop there again!
Excellent company
Product and order were excellent, Suitcase.com did a great job.
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