Suitsupply Reviews 

I purchased a shirt from SuitSupply to wear at my graduation. I believed that SuitSupply would offer a higher quality product than stores like Macy's, I was wrong. For $99 I received a shirt with thread nests on the side seams and a brown thread embedded between layers on the collar tips. I sent the first exchange request email to SuitSupply within a week of receiving the shirt. After no response for 2 weeks I sent another. After no response for another 2 weeks I sent a third.

I am very disappointed in their utter lack of concern for customer satisfaction. Caveat Emptor.

Edit: SuitSupply contacted me within a few hours of this post. They went above and beyond to make things right. I appreciate their effort.

Customer service is not good. A bit of a production line. Trying to contact to get some personal help is virtually impossible. Telephone and you will constantly be told no-one available. Very frustrating.

I’ve recently been buying all of my work clothes from Suitsupply but the fabric quality has been really disappointing. In fewer than 10 wears and after following all the care instructions, I’ve had two different tears on two pairs of trousers. When contacted, they have neither been able to replace nor repair either of them. Utterly disappointing and end of my spend with them.

I am extremely disappointed with Suitsupply’s customer service.

Approximately two months ago, I returned an order and received confirmation that my refund had been processed (Return No: CCUS21314). However, I have still not received the funds in my bank account.

For more than a month, I have tried to contact Suitsupply through email, WhatsApp, and phone calls without success. I have not been able to obtain any meaningful assistance or even a response regarding the status of my refund.

My bank has requested the refund trace information, including the transaction details and tracking/reference number, so they can investigate what happened to the funds. Despite multiple attempts, I have been unable to obtain this information from Suitsupply.

At this point, I simply want either:

1. Confirmation that the refund has actually been sent, along with the complete refund trace documentation, or
2. The refund to be processed immediately if it has not yet been completed.

I hope Suitsupply will respond to this review and help resolve this issue as soon as possible.

Return No: CCUS21314

Purchased a suit for a wedding at £780, when the suit arrived it was very big, but the assistant advised this could be altered to better fit. These alterations then cost a further £82. Tried to book an appointment for a second fitting and the waiting time was weeks. so decided to chance arriving at the store as waiting weeks for a second fitting seemed somewhat mad... I then waited for 90 min to try on the suit that still looked like a tent. The assistant then made more fitting alterations and i left without the suit. On the third fitting (still no available appointments) the suit resembles something you could ware. I get the impression that the process needs looking at. Alterations should be included in the Price I feel that tents are sold to make more profit in alterations as this is always a requirement. The staff are nice and helpful when available.

I originally ordered a custom suit for my wedding from SuitSupply.com on March 19. The suit arrived at my home in Wyoming on April 16. Unfortunately, the suit did not fit, even though I had been professionally measured by a tailor in my hometown before entering my measurements on your website.

Once we discovered that the suit did not fit, we immediately called the SuitSupply store in San Francisco (where my fiancée is based for work) and scheduled an appointment for May 1 to evaluate whether the custom suit could be salvaged. During that conversation, I asked whether I should return the suit or bring it with me to the appointment so the store could assess possible alterations. I was instructed by the San Francisco store to bring the original suit with me so they could determine whether alterations were feasible.

Following those instructions, I flew to San Francisco with the custom suit for my May 1 appointment. This was well within the one-month return window stated on your website. When I arrived, I was advised that the suit could not be altered sufficiently to fit properly and that I would need to start over and purchase an entirely new custom suit. I was assured that the San Francisco store would complete the return process for the original suit and that I would receive a refund.

At that point, on May 1, we purchased a second custom suit along with two custom shirts. We left the original suit with our salesperson, Todd, at the San Francisco location so he could complete the return. I then flew back to Wyoming, having purchased a replacement suit and returned the original suit to the San Francisco store. I reasonably assumed that the store would handle returning the original suit to your online distribution center, as promised and as outlined on your website. I also assumed that this had been completed as discussed.

On May 21, SuitSupply issued my refund in the form of store credit rather than a refund to my original method of payment, despite both your website and return policy indicating that I was entitled to a refund. The company claimed that I had not returned the item within 30 days of receipt. However, I returned the suit to the San Francisco store approximately two weeks after receiving it. The San Francisco store staff failed to process or forward the return within 30 days of my receipt of the item on April 16. I made every reasonable effort to return the suit within the allowable time frame.

After multiple lengthy conversations with the San Francisco location regarding this issue, I was ultimately informed by the store manager, Emily, that they could no longer assist me and that the matter had been referred to their finance department. I am not optimistic that I will be contacted, as I have been unable to reach anyone outside of the San Francisco location through your customer service channels.

As of today, SuitSupply owes me $1,502.00. If this matter is not resolved promptly, I will pursue alternative remedies through my credit card company and the Better Business Bureau. I have spent countless hours attempting to resolve this return and secure the refund to which I am entitled. This has been some of the most frustrating and incompetent customer service I have ever experienced. I have had to repeat the same information to multiple representatives, spend excessive time on hold, and repeatedly follow up by email. I personally emailed all relevant details to the San Francisco store manager, but those communications were ignored.

My disappointment with this company runs deep. I would appreciate prompt follow-up from your customer service team regarding this matter.

Very well made suit at a fair price.
Superfast delivery.

The best price and quality

I would like to share some feedback regarding my experience with Suitsupply.

My last two online purchases were particularly disappointing, mainly due to a customer service experience that I felt fell short of the standards I associate with your brand. As a result, I had decided not to make any further purchases.

However, today I once again visited your Milan store, and the experience completely changed my perception.

I believe the team at the store is a true example of excellence in customer service. I would especially like to recognize Edoardo, the Store Manager, whose professionalism, attentiveness, and remarkable ability to make every customer feel welcome and valued genuinely set him apart. Thanks to his approach, I regained the confidence in the brand that I had gradually lost.

I would also like to extend my sincere thanks to Alexandru, who assisted me throughout my purchase with expertise, dedication, and genuine care, playing a key role in making the entire experience both enjoyable and seamless.

If I have decided to return to Suitsupply today, the credit goes primarily to the people who represent the brand at the Milan store. I believe it is important that their commitment and professionalism are recognized and appreciated.

Thank you for your attention, and my congratulations to Edoardo, Alexandru, and the entire team.

Italian version:
desidero condividere un feedback riguardo alla mia esperienza con Suitsupply.

Le mie ultime due esperienze di acquisto online sono state particolarmente negative, soprattutto a causa di un servizio di assistenza clienti che ho ritenuto inadeguato alle aspettative associate al vostro marchio. Questa situazione mi aveva portato a maturare la decisione di non effettuare ulteriori acquisti.

Oggi, però, mi sono recato presso il vostro store di Milano e l'esperienza vissuta ha completamente cambiato la mia percezione.

Ritengo che il team dello store rappresenti un esempio di eccellenza nella relazione con il cliente. Desidero esprimere un riconoscimento speciale a Edoardo, Store Manager, la cui professionalità, attenzione e straordinaria capacità di far sentire ogni cliente accolto e valorizzato fanno realmente la differenza. Grazie al suo approccio ho ritrovato quella fiducia nel brand che avevo progressivamente perso.

Un sentito ringraziamento va inoltre ad Alexandru, che mi ha assistito durante l'acquisto con competenza, disponibilità e grande cura, contribuendo in modo determinante a rendere l'esperienza piacevole e impeccabile.

Se oggi ho deciso di tornare ad acquistare Suitsupply, il merito è principalmente delle persone che rappresentano il marchio all'interno dello store di Milano. Credo sia importante che il loro impegno e la loro professionalità vengano riconosciuti e valorizzati.

Grazie e complimenti a Edoardo, Alexandru, Marco, Matteo e a tutto il team, nessuno/a escluso/a

I went to collect my suit after alterations and a fitting only to get home and notice the tie was missing. I emailed Suit supply right away, a week later I get a auto response asking if I still need assistance (Obviously I do, you haven't assisted me yet). Still waiting for my reply I went to the store today almost 2 weeks later only to have them not believe me. An absolute con really. Unfortunately this sits on the back of having to wait 40 minutes in the store to be seen in the first place which just compounds the poor level of service.

No customer service available via WhatsApp, email, or phone.

The size passport is useless since it cannot be used for orders that are not custom-made.

The first suit from the shop on Brienner Straße in Munich was completely wrinkled, and when I asked about it, I was simply told that it had been stored incorrectly.

The fit was okay, but not ideal. That was partly because the pinning and fitting process was only done moderately well.

Quality is phenomenal. I mean it fits almost perfectly as if it was tailored to me. From colour to craftsmanship, its amazing.
The jacket is 5 stars no doubt!!!

I would ask Suitsupply not to respond with a generic request to contact customer service, as I have already spent days attempting to contact both the store and customer service through emails, whatsapp, phone calls and messages without receiving a single reply.

I am extremely disappointed with my experience at Suitsupply Lime Street, particularly as this was my wedding suit.

I placed my made-to-measure order on 13 April 2026. During the appointment, I carefully selected the fabric together with the sales associate and even took a photograph of the fabric swatch we agreed upon.

On 8 May 2026, I received an email stating that my suit was ready for collection. However, there were no available collection appointments until 25 May. When I attended the store, I explained that my wedding was only days away and that I urgently needed the suit before 30 May. The staff agreed that the suit would be posted to my home address once the alterations were completed.

Instead, I received another automated email stating that the suit was ready for collection. I then spent several days attempting to contact the store by telephone, email, voicemail, WhatsApp and text message. Not a single one of these attempts received a response.

As a result, I had no choice but to travel to the store and collect the suit myself.

After getting home, I discovered that the suit appears to have been made in a different fabric from the one I selected during my appointment. I have a photograph of the original fabric swatch that was agreed upon, and the fabric code differs from the one used for the finished suit. The confirmation email did not contain the fabric code, so there was no opportunity for me to identify or correct the error before production.

Mistakes can happen. What I find unacceptable is the complete lack of communication throughout the process. I was unable to obtain any response despite repeated attempts across multiple channels, all while trying to prepare for my wedding.

For a premium tailoring company, I expected significantly better attention to detail, communication and customer service. Instead, this experience created unnecessary stress during what should have been an exciting time. I am left with a suit that appears not to match the fabric I selected and no confidence that my concerns will be addressed, given the complete lack of response from the store.

I ordered a gift card online. They cancelled the order and never alerted me. And have not refunded me the money. Been on hold forever and no one picks up their service line. And the only reply I've gotten from sending them multiple emails is that they cannot find any order under my name so they are not able to help. Never order anything online from this company, there is no support and their gift cards are a scam.

Non existent customer service, 6 emails sent no reply for well over a week. WhatsApp service also no one human, just a useless bot. Something is going very wrong at the company. Suit was also tailored wrong, so have had to go back in store again to try and get it sorted. They desperately need to sort their operations out asap.

Avoid like the plague. Ordered a suit. Arrived well. I didn’t like it so returned it. Suit Supply claim to have only received the jacket and haven’t refunded me for the trousers. Trying to get hold of their customer service is impossible. Hours in telephone queues only for calls to be terminated before being answered and WhatsApp goes ignored

Do not buy from this co they sent confirmation for gift card £200 then said they know nothing about it

I had a great buying experience. Then the tuxedo was not shipped to me for a month. SuitSupply's customer service was non-responsive. I eventually called the Boston store directly and got terrific help from Bishop, who searched their backrooms and found my tuxedo. It was delivered overnight. THANK YOU, BISHOP!!

Finally a website where to buy quality clothes, fair price