Superdrug logo
Visit website

Superdrug Reviews 

152,692
•
TrustScore 5 out of 5

4.9

Health and Beauty Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42,859 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing exceptionally helpful product recommendations and delivering wonderful beauty treatments. People enjoy smooth, stress-free shopping experiences, noting that team members are always welcoming, knowledgeable, and genuinely attentive to individual needs. Shoppers appreciate the minimal waiting times at the tills and the cheerful atmosphere created throughout the stores. Some reviewers were not happy with certain product lines, mentioning specifically that medical dressings failed to adhere properly to the skin during use. Consumers also reported facing frustrating difficulties when attempting to resolve these product quality concerns through online customer support channels.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable about store products and... See more

Service

Clients share positive opinions on service, highlighting staff who are consistently friendly, professional,... See more

Product

Customers had positive experiences with product selection, praising helpful staff who provided excellent... See more

Customer service

Users describe positive interactions with customer service, praising staff for going above and beyond,... See more

User experience

People report positive experiences with user_experience, highlighting friendly and professional interactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At Swindon Town Centre, Aisha was very lovely, kind, and funny. My first time ear lobe piercing experience had a slight sharp scratch feeling, but quickly gone. She then explained the sanitisation cle... See more

Company replied

Rated 5 out of 5 stars

Churchill Square. Lotti assisted me with find products and giving constructive advice. She is a credit to your store and should be rewarded for her kindness and patience. Also on another note maybe... See more

Company replied

Rated 5 out of 5 stars

I want to thank ‘Alon’ and ‘Owen’ for their amazing customer service and support 🙂 They were both very helpful - Alon helped me sort out my Superdrug Card, whilst Owen fixed my issue regarding... See more

Company replied

Rated 5 out of 5 stars

Superdrug Tottenham High Street 1631 Tanjina is just the best! I always come to this store for my cosmetic needs and she is extremely helpful and knowledgeable about everything. I’ve been suffering... See more

Company replied

Company details

  1. Health and Beauty Shop
  2. Cosmetics Store
  3. Perfume Store

Information provided by various external sources

Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35

Contact info

4.9

Excellent

TrustScore 5 out of 5

153K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(152,692)

40,918 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Advertisement
Rated 5 out of 5 stars

I have done my threading (brows)

I have done my threading (brows), Connie she always do my brows perfctly how i wanted , i always come to her to do the brows ,she is very lovely& welcoming.
Im very satisfied with her service 🩷

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

I was in Orpington Superdrug today…

I was in Orpington Superdrug today where Terri helped me a lot with the L’OReal Paris RevitaLift Filler anti-wrinkle cream where they changed the packaging. Terri was very helpful

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Perfume and eyebrow threading

I have gotten my eyebrows threaded before by Ragaa (in Churchill Square Brighton) and they were done amazingly! My sister wanted hers done so we were very happy when we saw Ragaa there as we felt in safe hands. My sister asked for a specific look which Ragaa did perfectly- her communication was great throughout the process. She is very friendly and efficient.
Joy at the frangrance counter then helped both my sister and I find the perfect perfumes for ourselves which also got us rewards on our health and beauty cards. She was so helpful and lovely. Thank you 😇

August 13, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Ilford High Road

Hamna at Ilford high road was really helpful and had amazing customer service. She was really kind and made shopping a good experience.

August 15, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

Meh experience

Slightly better than boots.

August 15, 2026
Unprompted review
Superdrug logo

Reply from Superdrug

Hi andrea,  

Thank you so much for taking the time to let us know how helpful you found Superdrug, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's address, any staff members names and the date/time of your visit?

Can you also include the reference number 5334440 in your email for me?
Hope you have a great day.
 
Thank you,  
Joshua
Superdrug Customer Care Team

Advertisement
Rated 5 out of 5 stars

I had such a lovely experience with Edna

I had such a lovely experience with Edna! She was incredibly sweet, kind, and professional throughout. She explained everything to me so clearly and patiently, making sure I understood every detail. I really appreciated how welcoming and helpful she was. I genuinely enjoyed speaking with her and would definitely recommend her to others. Thank you, Edna, for making the whole experience so pleasant! ❤️

August 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look