At Swindon Town Centre, Aisha was very lovely, kind, and funny. My first time ear lobe piercing experience had a slight sharp scratch feeling, but quickly gone. She then explained the sanitisation cle... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Churchill Square. Lotti assisted me with find products and giving constructive advice. She is a credit to your store and should be rewarded for her kindness and patience. Also on another note maybe... See more
Company replied
I want to thank ‘Alon’ and ‘Owen’ for their amazing customer service and support 🙂 They were both very helpful - Alon helped me sort out my Superdrug Card, whilst Owen fixed my issue regarding... See more
Company replied
Superdrug Tottenham High Street 1631 Tanjina is just the best! I always come to this store for my cosmetic needs and she is extremely helpful and knowledgeable about everything. I’ve been suffering... See more
Company replied
Company details
Information provided by various external sources
Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35
Contact info
United Kingdom
- www.superdrug.com
4.9
Excellent
153K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant eyebrows
Went to Superdrug in Bluewater today, Raj . K did my eyebrows and they look absolutely AMAZING!!! I’m so happy with the way she threaded my eyebrows & upper lip. I’m definitely going back!! Thank you so much!
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Alex,
Thank you so much for taking the time to let us know how helpful you found Raj.
I’m going to pass your comments on to them, I’m sure you’ll make their day.
I hope you have a great rest of your day.
Thank you,
Joshua
Superdrug Customer Care Team
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Aimee P
Aimee P. At the Basildon Mayflower Superdrug was so helpful and friendly. She took me around the store helping me find everything I needed and recommended a lot of products for me to chose from. Very friendly service from all the other ladies in the store as well. Thank you all ☺️
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Swati,
Thank you so much for taking the time to let us know how helpful you found Aimee.
I’m going to pass your comments on to them, I’m sure you’ll make their day.
I hope you have a great rest of your day.
Thank you,
Joshua
Superdrug Customer Care Team
This site is based on fraud
This site is based on fraud
With this always repeated situation
Same situation repeated 3 times
They make order buy 2 get 3
So after order is made they send u email that 2 items not available and we will refund u their prices
And i find the they refund m for the 2 items as if no offer was made
I have always the same issue
Very bad repeated situation
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Omar,
Thank you for leaving this review and bringing this to my attention.
Could you please email us at help@superdrug.com with as much information as possible? I want to investigate this and get it resolved for you.
Can you also include the reference number 5332663?
Thank you,
Joshua
Superdrug Customer Care Team
Humaira was very supportive
Humaira was very supportive. She went out of our way to help me by everything on my shopping list. She was patient and asked the relevant questions to help me make sure I bought the right products exceptional stuff Beckton Branch
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Fahima,
Thank you so much for taking the time to let us know how helpful you found Humaira.
I’m going to pass your comments on to them, I’m sure you’ll make their day.
I hope you have a great rest of your day.
Thank you,
Joshua
Superdrug Customer Care Team
Maryam from woodgreen has been very…
Maryam from woodgreen has been very helpful she went through all the different items I needed support with and helped me get the items I wanted! Thank you so much
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Zehra,
Thank you so much for taking the time to let us know how helpful you found Maryam.
I’m going to pass your comments on to them, I’m sure you’ll make their day.
I hope you have a great rest of your day.
Thank you,
Joshua
Superdrug Customer Care Team
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Sam L on the perfumes counter was…
Sam L on the perfumes counter was brilliant. Helped me choose a new fragrance with no rush, had great knowledge and personality. Will definitely visit again.
August 12, 2026
Unprompted review
Reply from Superdrug
Hi Paul,
Thank you so much for taking the time to let us know how helpful you found Sam, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's address, any staff members names and the date/time of your visit?
Can you also include the reference number 5332643 in your email for me?
Hope you have a great day.
Thank you,
Joshua
Superdrug Customer Care Team
Neerja is fantastic at doing my…
Neerja is fantastic at doing my eyebrows excellent customer service
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Iram,
Thank you so much for taking the time to let us know how helpful you found Neerja, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's address, any staff members names and the date/time of your visit?
Can you also include the reference number 5332639 in your email for me?
Hope you have a great day.
Thank you,
Joshua
Superdrug Customer Care Team
Esther is a star
I was served by a lovely member of staff, Esther in the Surbiton branch today who took the time to go through a few different lip colours/ brands with me until we found the closest match. I really appreciated her taking the time as I’m a bit slower than usual after having had major surgery. Thanks Esther!
August 13, 2026
Unprompted review
Reply from Superdrug
Hey SS,
Thank you so much for leaving such a nice review. We’re going to pass on your comments to Esther to let them know they did such a great job helping you out today.
Thanks, and have an amazing day.
Leila served me
Leila served me , i was at stratford the mall and she was absolutely amazing and so friendly , helped me decide the correct products and i am a regular customer and always try to come whenever Leila is here! Brilliant service and beautiful lady!
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Fizah,
Thank you so much for taking the time to let us know how helpful you found Leila. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
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Perfume shopping
I went to the Cheshire Oaks store.
I was served by a young lady called Lois.
Who was very helpful and knowledgeable.
She helped me buy perfume for my daughter.
The store was well stocked and clean. 10/08
Thank you Lois
Regards Carol Morning
August 10, 2026
Unprompted review
Reply from Superdrug
Hi Carol,
Thank you so much for taking the time to let us know how helpful you found Lois. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
Hazel from super drug ashton was very…
Hazel from super drug ashton was very helpfull helping me with my make up and was very happy with her help
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Claire,
Thank you so much for taking the time to let us know how helpful you found Hazel.
I’m going to pass your comments on to them, I’m sure you’ll make their day.
I hope you have a great rest of your day.
Thank you,
Joshua
Superdrug Customer Care Team
Reply from Superdrug
Hi Anthony,
Thank you so much for taking the time to let us know how helpful you found Fatima.
So I can pass on this lovely feedback please can you email trustpilot@superdrug.com with the stores full name?
Can you also include the reference number "5332622" in your email for me?
Hope you have a great day.
Thank you
Chhaya has been very helpful and highly…
Chhaya has been very helpful and highly professional, i believe Chhaya is a true asset for your Sutton stores
August 13, 2026
Unprompted review
Reply from Superdrug
Hey There,
Thank you so much for leaving such a nice review. We’re going to pass on your comments to Chhaya to let them know they did such a great job helping you out today.
Thanks, and have an amazing day.
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Part of my order never arrived
Part of my order never arrived. My messages were not dealt with but I got numerous unsolicited messages instead
August 5, 2026
Unprompted review
Reply from Superdrug
Hi Ollie,
Thank you for leaving this review and bringing this to my attention. Could you please email us at help@superdrug.com with as much information as possible? I’d like to investigate this and get it resolved for you. Can you also include the reference number 5332618.
Thank you,
Carmen
Superdrug Customer Care Team
Thank you Polly from hayes store
Thank you Polly from hayes store, you helped me find my perfect serum. I appreciate your help.
August 13, 2026
Unprompted review
Reply from Superdrug
Hey Safa,
Thank you so much for leaving such a nice review. We’re going to pass on your comments to Polly to let them know they did such a great job helping you out today.
Thanks, and have an amazing day.
Eyebrows done here are amazing
Whenever I go to store 1735, I always have my brows threaded by Beena and I'm always extremely happy with the results. She does the exactly shape I like every time and is friendly and considerate. I would highly recommend her to anyone who's looking to get their brows threaded in the area.
June 23, 2026
Unprompted review
Reply from Superdrug
Hi Betrys,
Thank you so much for taking the time to let us know how helpful you found Beena. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Scarlett was amazing today fitting…
Scarlett was amazing today fitting myself and my friend in for an eyebrow wax and thread. Amazing customer service x
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Claire,
Thank you so much for taking the time to let us know how helpful you found Scarlett.
So I can pass on this lovely feedback please can you email help@superdrug.com with the store’s full name or address?
Can you also include the reference number "5332592" in your email for me?
Hope you have a great day.
Thank you.
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Arobi from white city super drug was…
Arobi from white city super drug was super helpful and so nice , great costumer service I recommend
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Cats,
Thank you so much for taking the time to let us know how helpful you found Arobi. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Great staff
Great staff! specially tushar the best!! i broked a scrub by accident he helped me out cleaning and was very helpful in everything else!! Thank you so much best superdrug branch will come again for sure!!
August 13, 2026
Unprompted review
Reply from Superdrug
Hi F Mansoori,
Thank you so much for taking the time to let us know how helpful you found Tushar.
So I can pass on this lovely feedback please can you email trustpilot@superdrug.com with the stores full name?
Can you also include the reference number "5332562" in your email for me?
Hope you have a great day.
Thank you
Rozi was so helpful and patient
Rozi was so helpful and patient
Definitely know what she’s doing 🌸
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Tejuoso,
Thank you so much for taking the time to let us know how helpful you found Rozi.
So I can pass on this lovely feedback please can you email trustpilot@superdrug.com with the stores full name?
Can you also include the reference number "5332559" in your email for me?
Hope you have a great day.
Thank you
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