Superlec Direct Reviews 14,138

Worst company I have ever purchased from they don't respond to emails and if you ring up the you will be waiting a very long time had to use PayPal to gey anywhere next time I will use local supplies

It took 3 emails , 3 phone calls and 3 deliverys that I had to wait in for for a simple 30 pound order

Appalling customer service and efficiency.
The lights I ordered are apparently no longer being manufactured and despite the wrong lights being sent out twice, waiting in for deliveries and collections of wrong items that never happened, a month later I still have the wrong lights, in my hall and no refund. Despite phone calls and emails l, waiting in on numerous days. No response to emails.
Just appalling

Great range of products, brilliant prices, and a very easy website. Everything speedily processed and delivered exactly as ordered, many thanks.

Ordered quite a large order for next day delivery only for it not to turn up on the Monday

Called directly, they said id purchased Saturday carriage when I most definitely did not due to business needs.

They then said it would be with me Tuesday before 12am. Never arrived again.

Further phones calls, keep getting told the same thing, it eventually did arrive on the FRIDAY.

Spent so much more money going to wholesalers near me.

Hopefully my next experience ordering here wont be as painful.

Worst company I have ever purchased from they don't respond to emails and if you ring up the you will be waiting a very long time had to use PayPal to gey anywhere next time I will use local supplies

Easy ordering and very fast delivery

The item itself was well packaged and as described. Superlec were quick to dispatch but the issue I had was with the delivery company they use.Dx ,extremely awkward company, impossible to speak to a real person, they can’t give you a time slot, you cant collect the parcel and they won’t change address or let you leave it in a safe place. For me this completely ruined my experience using Superlec and I probably won’t use them again for this reason.

Great service. Quick delivery

Good price and all items in stock. Delivery was protracted but was kept up to date by email.A
shorter delivery window would be helpful,having to wait in all day was inconvenient.

Wouldn’t deliver parcel without signature, and I was at work and so parcel didn’t get accepted until the Friday when gear was ordered at the start of week poor considering it’s was only Wago boxes nothing spectacular

Absolutely terrible customer service you cannot get through to them on the phone they make you wait hours and even then you don't get through or won't be using this company again and advise others not to

All very good thank you

Prompt delivery, good levels of stock.

More than happy with the service and speed of delivery. Good product range and item I bought was at a competitive price.

Great prices. Fast delivery. Products look good.

After one hiccup, the water heater was delivered promptly the next day. I live in an isolated property so fully understand the first hiccup.

great service and quick delivery, customer helpline was good to make sure that all was as expected

Fast delivery and excellent price.