I’ve used SurfShark for a couple of years and I love how reliable and lightweight it is. Two other reasons to consider SurfShark as your next VPN are: They allow you to install it on unlimited dev... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a SurfShark user for years now and I love its easy of use and reliability. I also like that it allows for unlimited installations. In the rare occasions when I have had to contact thei... See more
Your support dept. was extremely patient with me and stuck it out to a positive end. This is very appreciated and I would not hesitate to contact them again if necessary. Great work QW!
A new starter with Surfshark and very impressed so far. For the app itself is perhaps a bit too early to make an extensive comment but seems highly functional and intuitive enough to follow and naviga... See more
Company details
- #4 of 17 best companies in VPN Service
- #169 of 340 best companies in Software Company
- #43 of 79 best companies in Software Vendor
About Surfshark
Written by the company
Online security made easy
Surfshark is a cybersecurity company that develops online privacy and security solutions for everyone. Surfshark offers an all-round online security suite, the ultimate value solution for online safety.
The suite includes various tools, such as a VPN with an integrated ad blocker, user-friendly Antivirus, personal data masking tool Alternative ID, data leak detection system Alert, and private search tool Search.
Surfshark’s no-logs policy is regularly audited by Deloitte.
In 2024, Surfshark was recognized as Tech Advisor Editors’ Choice for speed, performance, unlimited devices, global server selection, and user-friendliness. That same year, TechRadar recommended Surfshark as a high-speed, high-value security solution. In addition to that, Surfshark is one of the Financial Times Top 1000 Fastest Growing European Companies in 2024 and 2025.
Contact info
United States
- support@surfshark.com
- surfshark.com
4.3
Excellent
30K reviews
Asks customers to review
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Fast and reliable vpn with much more…
Fast and reliable vpn with much more included at a fair price highly recommend
June 2, 2026
Unprompted review
Surfshark customer support
Miss chandler sorted the issue in 5 minutes greatly appreciated ahe knows her job
June 1, 2026
SurfShark was very easy to configure…
SurfShark was very easy to configure with my VPN router. Setup was basically automatic and the VPN connected right away. Fast throughput.
May 14, 2026
Unprompted review
works flawlessly
June 1, 2026
Unprompted review
It was a hard problem but handled well
June 1, 2026
Renewal Help
I was having a renewal issue and the agent was very helpful during the process. They took time to explain what my options were, which lead to a much better deal over the next three years. Thank you so much!
June 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was in Europe and I couldn't log in…
I was in Europe and I couldn't log in to my work account in US while using surfshark. The work system was detecting an issue. I have tried different VPN servers on surfshark and it didn't work. I was finally able to login using Proton free VPN. That's why you payless for surfshark :)
May 17, 2026
Unprompted review
Reply from Surfshark
Hi there, Luke. Thank you for sharing your experience. If you encounter an accessibility issue while connected to the VPN, switch to a different server in the Surfshark app or try switching to a different connection protocol. You can do so by going to the Surfshark app -> Settings -> VPN settings -> Protocol. In case the issue persists, please get in touch with our customer support team for further troubleshooting. You can reach them at support@surfshark.com or by joining live chat on our website: https://support.surfshark.com/hc/en-us#open-chat
A flexible and straightforward application.
A flexible and straightforward application to use. It has the ability to select favourites eliminating the need to scroll through all available options.
May 21, 2026
Unprompted review
The assistance was excellent and…
The assistance was excellent and effective. The member of staff was knowledgeable and was able to resolve the issue straight away.
June 1, 2026
A great service
A great service. Customer Service is very helpful & knowledgeable. Very honest group of people. I have been using Surfshark for almost a year.
June 1, 2026
Unprompted review
Reply from Surfshark
Hi there, thanks for the positive feedback! If there’s anything specific we could improve or a feature you feel is missing, we’d love to hear your thoughts and see how we can make your experience a 5-star one.
Feel free to reach out to us at support@surfshark.com or via live chat: https://support.surfshark.com/hc/en-us#open-chat
This VPN is easy to set up
This Surfshark VPN is easy to set up, understand and use with a 'Home Network', 'mobile phone', whatever you need it for and it is FAST! You can choose the fastest VPN in the United States or use double hop. It's a real nice and smooth setup.
May 30, 2026
Unprompted review
Surfshark has exceptional customer…
Surfshark has exceptional customer service and delivers an excellent product that I’ve been benefiting from for the past two years. I’ve never experienced any issues, and I am 100% satisfied.
May 31, 2026
Very easy to use, and very fast.
Very easy to use. Works very well, and streams fast.
May 31, 2026
Unprompted review
Great VPN performance and clear user…
Great VPN performance and clear user interface.
May 31, 2026
Unprompted review
Reply from Surfshark
Hi, Trevor. Thank you for your feedback. We strive to be transparent about subscription terms and renewal prices. We'd appreciate the opportunity to look into this further and assist you. Please reach out to our support team at support@surfshark.com or via live chat on our website, and we'll be happy to help.
Best VPN.
Excellent, prompt service, consistently good, great App also.
May 31, 2026
Unprompted review
Excellent product that does exactly…
Excellent product that does exactly what it says 👍
May 31, 2026
Unprompted review
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