Survival Depot Ltd Reviews 

387
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Terrible customer service they couldn't care less! product shipped from some backwater in China & never arrived No regibd given! company full of BS just a disaster! spend your money somewhere else... See more

Rated 1 out of 5 stars

Paid £8.99 for a Tec Accessories P7 Suspension Clip as part of a larger order (Order No 20232) which I never received. Instead they sent a cheap flimsy key chain with a shopping kart token branded w... See more

Rated 1 out of 5 stars

Trying to return item as it is not as described and pictures were misleading. Seller won't return emails or confirm return address. Tried two different email addresses featured on website no reply! Th... See more

Rated 4 out of 5 stars

Products have arrived in 10 days, not bad, and were exactly what I had ordered. Unfortunately their customer care didn't reply to my 3 messages (both via email and webform) asking for details about... See more

Company details

  1. Hobbies & Crafts

Information provided by various external sources

Survival Depot Ltd www.survivaldepot.co.uk Based in United Kingdom, London


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1.7

Bad

TrustScore 1.5 out of 5

387 reviews

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1.7

All reviews

(387)

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Rated 4 out of 5 stars

Great, but somewhat in the blind

A very good service for sure, but I'm deducting 1 star because the e-mailed invoice was all I had to assure me the item would be delivered.

Customers always appreciate dispatch notifications and tracking information while awaiting the purchased item. Leave them with no further information for too long, and they start having niggling doubts about the validity of the transaction, out there on the lawless interwebz.

It may well be that I unwittingly opted out of such updates when I chose to check-out as a guest, via PayPal. Still, I hope that Survival Depot can find a way to implement all the usual order staus updates, even in these cases - it can only lead to more contented, trusting and patient customers.

In summary, the shortfall in communication relevant to the transaction led to baseless - and needless - concerns.

September 11, 2018
Unprompted review
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Rated 5 out of 5 stars

Fantastic range of products

Fantastic range of products, well priced and with fast delivery.
So pleased to see realistic postage prices - many companies think postage to Northern Ireland is international shipping rates rather than domestic, but Survival Depot have it just right!
Thanks folks, be back soon!

July 29, 2018
Unprompted review
Rated 4 out of 5 stars

It's not too bright

It's not too bright, but that's what I expected. However, it provides adequate illumination in many cases, runs 'forever', well, I mean it doesn't need batteries, and is very sturdy. It's the brightest of any tritium light I've seen. So, thought a bit costly, I'd still call it a good buy.

July 25, 2018
Unprompted review
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Rated 5 out of 5 stars

Superb

Superb. Great communication, fast delivery and a very good quality well packaged item.

June 10, 2018
Unprompted review
Rated 1 out of 5 stars

I am having problems with this seller…

I am having problems with this seller as they have not sent an item that they accepted payment for and they have not issued a refund for that item. They do not answer emails and they do not display a telephone number. Luckily I paid through PayPal and I will raise this case with them.

June 8, 2018
Unprompted review
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Rated 1 out of 5 stars

No response when things go wrong.

Whilst my order was dispatched and arrived very quickly, what I actually received was not at all what I expected. The product photographs are misleading and the description is unclear.

Mistakes happen but I have emailed the company twice over the past week explaining the issue and as yet, I have had no reply... this is not excusable.

May 10, 2018
Unprompted review
Rated 5 out of 5 stars

Website was easy to navigate and…

Website was easy to navigate and ordering was a doddle!
My item arrived really quickly and wasVERY well wrapped!
Very happy with my order anwould happily recommend to others.
Will be ordering again! 👍

May 7, 2018
Unprompted review
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