Swagger & Swoon Reviews 

225
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpful and proactive communication throughout the entire process, from initial inquiries to post-wedding follow-ups. People appreciate the ease of ordering samples, the wide selection of colors and products, and the swift delivery of high-quality ties and accessories. Many consumers noted the outstanding product quality and the company's attention to detail, including personalized touches and thoughtful packaging. Reviewers frequently mentioned the team going above and beyond to ensure perfect color matching and seamless returns, making wedding planning less stressful.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising its top quality and careful... See more

Service

Users describe positive interactions with service, consistently highlighting the exceptional customer service... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the products as superb, excellent,... See more

Order

Customers consistently note positive experiences with order, highlighting the quick turnaround times and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional customer service! When the sample ties didn’t match our bridesmaid dresses, George reached out proactively and helped us find the ideal colour. He also arranged a seamless return when we o... See more

Rated 5 out of 5 stars

We went round 20+ shops looking for the perfect ties for our wedding. Then one day we found Swagger & Swoon who offered sample orders. There were lots of options we liked so we ordered some samples an... See more

Rated 5 out of 5 stars

The colour swatches arrived quickly and the options where perfect. Once we had decided on the best colour match for the ties and pocket squares everything arrived in a timely fashion. We where even ab... See more

Rated 5 out of 5 stars

This company was so helpful when we were choosing wedding ties, pocket squares, ring bearer cushion all to match the colour scheme, they even provided the same material to enable us to make a bow for... See more


Company details

  1. Fashion Accessories Store

Written by the company

The Wedding Tie Colour Matching Experts Swagger & Swoon is the UK’s leading online retailer of specialist groomswear, offering over 500 shades of wedding ties, cravats, and accessories. Each piece is crafted to perfectly match your wedding colour palette — trusted by thousands of brides and grooms every year. Renowned for our customer service and unrivalled colour range, Swagger & Swoon proudly holds Best Groomswear from the UK Wedding Awards two years running. Our mission is simple: to make choosing your wedding ties as exciting and personal as finding the perfect dress.


Contact info

5.0

Excellent

TrustScore 5 out of 5

225 reviews

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5.0

All reviews

(225)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

We ordered our groomsmen ties for our…

We ordered our groomsmen ties for our wedding from Swagger and Swoon, and honestly the customer service we received was the best of any clothing company or wedding supplier!

They sent us multiple samples and when they still weren’t quite right, they sent us more. When we finally settled on a colour they kept us up to date with the process of making the ties and then right before our wedding sent us a lovely text to wish us luck! It was so personal and professional.

Would recommend them to anyone who is looking for ties for a wedding or just for general wear!

July 28, 2024
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Rated 5 out of 5 stars

Fabulous service and accommodating!

Fabulous service and they couldn't be any more accommodating if they tried! I ordered some ties and when they arrived, I wasn't keen on the colour and decided to do an exchange. The team was swift when responding on email and overall a pleasure to deal with. The guys looked fab with their pink ties on the day and I cpuldnt have been happier with my choice!

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible service from start to finish!

Absolutely incredible service from start to finish! In typical style I left ordering a bit last minute before our wedding, but once i'd spoken to Milan and George they set me at ease that we'd be good for time. They sent samples out quickly, and I was able to match them to the bridemaid samples and then put a quick order in. They updated me every step of the way by text which was great! I've just received the delivery and am over the moon with the items. Perfect!! These guys come highly recommended!

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service and products

The experience with Swagger and Swoon was excellent from ordering the swatch through to placing and receiving the order. Communication was excellent with updates at each step so you know where your order was in the process and any responses to questions were very fast. The quality of the ties and pocket squares I ordered were excellent and such a beautiful colour. They arrived in plenty of time for the wedding. I really couldn't fault Swagger and Swoon at all, they were brilliant and there was absolutely zero stress dealing with them. I have already recommended them to friends.

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing product & service

It was so easy to order samples, colour match my bridesmaid dresses, and order our custom ties, bow ties & pocket squares for our wedding.
The process was smooth, the communication was great and the delivery was fast. I put in a secondary order for socks too and am so glad I did, the men all looked amazing on the day.
Five star products, five star service!

July 20, 2024
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Rated 5 out of 5 stars

A great company to deal with

A great company to deal with. Fantastic customer service, extremely helpful. And the end product was spot on. Would definitely use again if the need arises.

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Swagger and…

I would highly recommend Swagger and Swoon.We had the sage paisley tie and pockerchief for my sons Italian wedding and they were beautifully made.Hannah also went above and beyond to send me an urgent order within 3 days.
Fantastic product and service.

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Groom and Groomsman wedding ties

Ordered the Navy & Copper Paisley Wedding Tie for myself and my groomsman. Really high quality tie and the company were brilliant, offered their tie matching service and advised that I order swatches first to ensure I got the correct colour. They even sent me a text message the day before the wedding wishing me well, which I thought was a very nice touch. Will be ordering again and would recommend to any groom looking for good quality stand out ties/pocket squares.

July 7, 2024
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Rated 5 out of 5 stars

Excellent choice

Excellent choice, far better than the high street. I like how you can choose one of the many colours and then choose a style for the tie, i.e. thin, normal, cravat. The communication throughout was superb. What a great company.

June 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Id say this company is probably up…

Id say this company is probably up there in my top 3 of all time customer service ! if there was a 6th star they would've got it . Prompt service , amazing attention to detail . If anyone is getting married or needs a color matching up then these guys are for you , highly recommend and a special shout to George for your patience and help .

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Best customer service

From the very first contact this company have been amazing. Best customer service I have encountered to date. Even messaged me on my wedding day to wish us well. Not many companies could measure up to Swagger and Swoon, thankyou for everything! Wedding ties were absolutely perfect!

June 23, 2024
Unprompted review
Rated 5 out of 5 stars

Swagger & Swoon have been fantastic…

Swagger & Swoon have been fantastic during the wedding planning process. Ensuring we had access to as many colours as possible, tea bags in the post, messages of enouragent and warmth. The ties were perfect. We couldn’t have asked for better service.

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great overall experience

I ordered ties and pocket squares for my June 2024 wedding. I wanted a very specific pink and I wasn’t disappointed at all when I found swagger & swoon. I ordered a few swatches and found the perfect match right away. Ordering was easy and there was excellent communication throughout the whole process, and all the items were made beautifully.

June 15, 2024
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Rated 5 out of 5 stars

The service was excellent

The service was excellent! Every effort was made to get the items to me in time and the communication was second to none! Will definitely use again! Thank you.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Swagger & Swoon did an amazing job for…

Swagger & Swoon did an amazing job for my wedding ties for me groomsmen and me. Very helpful and quick to respond when enquiring. Swatches were sent quickly to check colours before ordering. The tie order was also very fast and good quality ties. Would highly recommend!

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

We couldn’t be more impressed with the service from Swagger and Swoon for the groomsmen’s bow ties for our recent wedding. We had 2 different shades of green for our bridesmaid dresses and wanted bow ties to match! The company were so attentive and helpful, quick responses to messages and managed to get us a perfect match for the 2 greens - simply based on swatches of material I had spare from the dresses! Reasonably priced too. Highly recommend.

April 1, 2024
Unprompted review

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