Swagger & Swoon Reviews 

225
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpful and proactive communication throughout the entire process, from initial inquiries to post-wedding follow-ups. People appreciate the ease of ordering samples, the wide selection of colors and products, and the swift delivery of high-quality ties and accessories. Many consumers noted the outstanding product quality and the company's attention to detail, including personalized touches and thoughtful packaging. Reviewers frequently mentioned the team going above and beyond to ensure perfect color matching and seamless returns, making wedding planning less stressful.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising its top quality and careful... See more

Service

Users describe positive interactions with service, consistently highlighting the exceptional customer service... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the products as superb, excellent,... See more

Order

Customers consistently note positive experiences with order, highlighting the quick turnaround times and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional customer service! When the sample ties didn’t match our bridesmaid dresses, George reached out proactively and helped us find the ideal colour. He also arranged a seamless return when we o... See more

Rated 5 out of 5 stars

We went round 20+ shops looking for the perfect ties for our wedding. Then one day we found Swagger & Swoon who offered sample orders. There were lots of options we liked so we ordered some samples an... See more

Rated 5 out of 5 stars

The colour swatches arrived quickly and the options where perfect. Once we had decided on the best colour match for the ties and pocket squares everything arrived in a timely fashion. We where even ab... See more

Rated 5 out of 5 stars

This company was so helpful when we were choosing wedding ties, pocket squares, ring bearer cushion all to match the colour scheme, they even provided the same material to enable us to make a bow for... See more


Company details

  1. Fashion Accessories Store

Written by the company

The Wedding Tie Colour Matching Experts Swagger & Swoon is the UK’s leading online retailer of specialist groomswear, offering over 500 shades of wedding ties, cravats, and accessories. Each piece is crafted to perfectly match your wedding colour palette — trusted by thousands of brides and grooms every year. Renowned for our customer service and unrivalled colour range, Swagger & Swoon proudly holds Best Groomswear from the UK Wedding Awards two years running. Our mission is simple: to make choosing your wedding ties as exciting and personal as finding the perfect dress.


Contact info

5.0

Excellent

TrustScore 5 out of 5

225 reviews

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5.0

All reviews

(225)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Such a fantastic service


Swagger and Swoon provided an excellent service for our wedding. We had a small wedding but ordered a tie and pocket square for my husband after ordering a colour swatch selection. We additionally ordered a tie for my step-son, who wanted a different colour – it was just what he had in mind. Their service was fast and efficient, but they really do go above and beyond checking everything is o.k. and even sent a text to wish us a lovely wedding day – so thoughtful. I highly recommend Swagger and Swoon.

May 30, 2024
Unprompted review
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Rated 5 out of 5 stars

Five Star Service ⭐️⭐️⭐️⭐️⭐️

Amazing experience! From start to finish. The swatch sample arrived in next to no time, we had a tight deadline which was reached well within time. The tie was perfect. The gorgeous touch of sending a message out on the day of the wedding was really special to us, thank you. Top class service, cannot recommend enough. Beautiful quality too. I would not hesitate to use them again. Thanks all :-)

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful ensuring we got the…

Really helpful ensuring we got the colour we wanted and that we were happy with our purchases. Great quality , also a nice touch having some love hearts in the package !! Used multiple times for orders.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Having chosen teal as our main wedding colour, I was anxious about colour matching as there are so many shades! Swagger & Swoon made the process really simple. The ties & pocket squares were great quality and matched our bridesmaids perfectly.

May 18, 2024
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Rated 5 out of 5 stars

Swagger and swoon were brilliant with…

Swagger and swoon were brilliant with our wedding ties and pocket squares. I accidentally ordered the wrong colour. It was too late to cancel the order as they had already been posted out by the time I realised. In a panic I emailed them to explain the situation. I was told to return the items for an exchange. The correct colours arrived promptly, free of charge and hassle free. Excellent customer service. E mails were answered within hours. Quality of the ties and pocket squares is excellent. One very happy customer.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service from beginning to…

Fantastic service from beginning to end. Excellent in providing the swatches and advice i needed. Quality product and superb customer service, tgey even text wishing me all the best for my big day. Would highly recommend.

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

10/10

Swagger and Swoon were amazing start to finish!😊 having only needed to order 1 tie and matching flashes the service was 10/10, they kept in touch to let me know which stage my order was at, I received tea bags and sweets and then a lovely text congratulating us on our wedding. The quality of the items was perfect as well and will definitely be worn again. Highly recommend.

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

Everything I wanted and more

I saw this company by just browsing through the internet for companies that offered swatches for the ties they made. I needed kids bow ties and men's ties to all match my colour scheme. I got so many swatches to see what colour would fit best and they certainly did not disappoint. I was so happy with my choice and they kept me informed throughout the whole process and even answered my crazy bride questions in a prompt manner. I would definitely recommend this company to anyone getting married.

April 27, 2024
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Rated 5 out of 5 stars

Beautiful pieces and excellent service

I ordered some swatches to match to my bridesmaid dresses and one was a close match however I wasn't sure. Swagger and Swoon got in touch a day or so after delivery to ask how they were and I explained that I wanted something to match a bit more. I sent over a photo of my bridesmaid dresses and they had a number of samples dispatched the day. Service was excellent and I found a colour that matched perfectly and the groomsmen and page boys all looks amazing on the day!

April 27, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

I cannot recommend Swagger and Swoon enough! From start to finish their customer service was exemplary. From the picking up I hadn't ordered swatches before placing my order, to the follow ups right up until my wedding. Truly amazing service and I've recommend them to my wedding venue too

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

What an absolutely fabulous company

What an absolutely fabulous company! From start to finish, the level of customer service, attention to detail and care from staff is outstanding. I ordered a bunch of matching ties for my family for my August wedding and they are such high quality. At first I couldn’t find a direct colour match to my bridesmaids dresses, but the wonderful ladies Ayesha and Petra reached out and asked me for a picture of the bridesmaid dress swatch, and sent some more colour swatch options, which arrived the very next day! I ordered 7 x ties which were made and shipped within 24 hours, with constant updates via text message from George. I even received a lovely letter with a Pukka herbal tea to help with the wedding planning stress! I urge everyone I know planning a wedding or needing some high quality ties to shop with Swagger & Swoon - you won’t be disappointed!!

May 3, 2024
Unprompted review
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Reply from Swagger & Swoon

Thank you, Teresa! Really appreciate you taking the time to leave such a lovely review. I'll pass your kind words on to the team, but I'm so pleased you were happy with everything. Best wishes for your wedding day and don't forget to send us a photo after :) ~ Hannah

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Rated 5 out of 5 stars

Great service

Great service, good customer assistance and updates. The samples were good to be able to match the the bridesmaid dresses to.

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Just perfect

Excellent service: thoughtful and helpful all the way, down to getting ribbons to match the wedding favours! Everything was brilliant quality, beautifully packaged and arrived on time. Would absolutely recommend :o)

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks for everything

Polite. Professional. Helpful and understanding.

January 13, 2024
Unprompted review
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Reply from Swagger & Swoon

Thank you for feedback, much appreciated. I hope you had a fantastic wedding day :) Hannah

Rated 5 out of 5 stars

Excellent

Got a cravat, pocket square and kids bow tie to match the colour of my dress for our wedding. It was stunning. We got the samples through and picked the closest match, requested the items and received them quickly. Every step of the way we were kept in contact with letting us know when we would be receiving them. Absolutely fantastic customer service

April 11, 2024
Unprompted review
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Reply from Swagger & Swoon

Thank you, Faye :) So kind of you to say and I'm pleased you were happy with everything. LOVE the colour of your dress too!!! ~ Hannah

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Rated 5 out of 5 stars

Amazing service and great quality

Amazing service and great quality, their follow ups were so thoughtful too having it noted when the special day was. Recommend their products.

December 28, 2023
Unprompted review
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Reply from Swagger & Swoon

Awesome! Thank you for your kind words :) I hope you had a fantastic wedding day! ~ Hannah

Rated 5 out of 5 stars

Brilliant!

I found Swagger & Swoon 2 weeks before my son’s wedding while trying to find a match for my dress. Swatches were sent 24 hour delivery and a call to order, an email to confirm and pay, kept up to date with progress and delivered today. A week. Matched tie and square. Brilliant service and everyone happy to help. Maybe because only 1 of each but very much appreciated. Thank you to everyone involved.

April 11, 2024
Unprompted review
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Reply from Swagger & Swoon

Thank you, Kathy! Pleased you were happy with everything and I hope you all have a fantastic time at the wedding! ~ Hannah

Rated 5 out of 5 stars

We couldn't recommend Swagger & Swoon…

We couldn't recommend Swagger & Swoon more! All communication with them on the lead up to our wedding day was brilliant! We found it very useful to order swatches of the ties and the team were very prompt in answering any questions we had. After narrowing down the swatches, we ordered a couple of possible ties to get an even better idea which matched our bridesmaid dresses. It was really simple to return the other ties once we had decieded.
We ordered ties, pocket squares and a doggy bow tie for our Labrador. All were brilliant quality and matched our colour scheme perfectly. Plus the team were great with giving us regular order updates.
Thank you again to the Swagger & Swoon team!

October 28, 2023
Unprompted review

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