SW Car Supermarket 

This company is a absolute waste of time telephoned three times to enquire about a simple thing like the history of a Range Rover evoque said they would contact me when found something out, not one phone call!
Mr Hinchliffe Chesterfield
By the way don’t even bother telephoning after reading this email as not interested in your unprofessional conduct!

Had a fault 8 months after owning car spoke to Antony in services department was very helpful and sorted for me with no problem many thanks top bloke

Jacques was fantastic, very professional, knowledgable, attentive and in no way pushy. Answered questions and dealt with a couple of items regarding the car to my complete satisfaction.

Great service from Andy! Easy hand over, my only grumble would be it wasn’t guard X as advised, but they are booking me in and sorting so can’t complain! Thank you :)

Jacques was great, very informative, no pressure at all, talked me through every inch of car, will defintly do business with SW again, very happy

Fantastic service throughout, I spoke with Luke on the phone to reserve my car and book an appointment. When I arrived at the Peterborough site I received a friendly greeting and  great information about the car from Tom. The service was so good I placed the order for the car and I'm due to collect it in a couple of weeks. The only scary part was just how easy it was to spend my money.

Andy was super helpful. The team are cheerful and made our visit a pleasant trip out! Great service and that’s our second purchase as they are always so helpful.

Excellent customer service from Isaac and the service team, I was dealt with promptly and in a very friendly manner.

Kevin helped me find the perfect car, he was helpful, had great knowledge, made sure I had all the information I needed and was very efficient. Overall an excellent service!

Dealt with Jack in the sales team. He was very good; friendly and had good knowledge. I knew what I wanted and he didn’t try to oversell or pressurise at all. Was there if needed but gave me some space to look over the car alone.

Longer than normal pick up time due to current high sales volume, but the handover was effective, professional and quick. They refurbed the alloys for me and the car had a great quality valet before handover. Everyone I dealt with was very friendly and professional. A much better experience than I was expecting and better than I have seen at other car supermarkets. Would happily recommend.

Upon viewing a couple of cars last weekend, Coral was very friendly and extremely helpful through the whole process providing excellent service,

In collecting the car this week, Andy Kirk also provided excellent service making the whole process simple and hassle free.

Everything was completed on time to an excellent standard, would definitely recommend SW Cars

George helped me with the car I have always wanted. I can't thank him enough! He's friendly, helpful and put me at ease quickly. Would highly recommend!

Great service friendly people nice and quick

Disgusting service!

They make you feel so welcome, so important but only till they got their hands on your deposit, after that, no show, no any information in promised time frame, there is pushing on paying deposit and rushing with the transaction.

Dear whoever if you will report my review please be aware that i got a receipt for a transaction and happy to show all that to trust pilot upon request.

Excellent customer service from Jack at the Peterborough branch. Very professional and easy to talk to. Very knowledgeable and was a pleasure doing business with Jack.

Very recommended car salesman

Picked up our new car last week, much sadness in handing over the old cars but hey ho. We were met on time and apart from a little wait, the whole handover was smoothly and efficiently dealt with in a professional manner. Thank you and would deal with you again, strongly recommend you to all

Today we went to buy a car in SW Peterborough and service of Jacques was Amazing good skill. Really recommended for all xx

The car I liked on the website was pristine. Disappointingly, on arrival in person it had numerous scratches all over large and small including a few minor dents. I loved the car but had to push to get these rectified before buying. We were told the price was set reflecting the condition of the car but you literally couldn’t see any of them in the pictures online because of clever camera work and lighting. Eventually it was agreed that they would make good at no extra cost and I put the deposit down. We had to wait 45minutes to talk to someone about warranties and sign paper work. Lots of waiting around.
Collection in 2 weekends time as we couldn’t pick up in the week due to work commitments and it would take over a week to sort. I phoned to double check it was ready the morning we were due to collect as we had a 2 hour journey to collect it so wanted to be sure they were ready for us. They said it would be ready at 11, an hour later than originally agreed, so we got there at 12 to give them extra time and it still wasn’t ready! It was still away being cleaned. Anxious enough spending a lot of money we now were told we had to wait ANOTHER hour and a half as it wasn’t back yet from the body shop after having 2 weeks to do it. We returned 2 hours later and it still wasn’t back yet!! Finally, when it arrived back the car was as we would have expected it to have been according to the pictures on the website. This collection took the whole day so make sure you don’t have any other commitments to get back to in a hurry when collecting from here. Soooo many delays I was exhausted by the end of it. High praise though for amazing service from Coral (make sure you are seen by this lady!) who made any of this sale bearable. Also thanks to Rachel at the final hand over for going through paperwork swiftly and effortlessly. Make sure you are seen by these 2 girls.

Choosing to purchase a Range Rover Evoque, a search of Autotrader led us too SW Car Supermarket and a 2017 30,000 mile Evoque, with everything we wanted.
The trader had a 4/5 rating, initial contact was with Alex , a pleasant chap, talked us through the process, sent the walk round video, etc
The £500 deposit they wanted was paid on the 7th April, with a delivery date of the 13th.
Insurance was sorted to commence on the 13th.
I had some questions, so phoned to speak to Alex, to be told he’s on the other line, can he call me back,
5 hours later, I called again, asked to speak to Alex. ‘he’s not in today’ .
Finally I get a call, not from Alex but Liam, who apologised for the lack of callbacks.
I have more questions now, the car has sat for months, since the service was done, and now, during their PDI, they’ve diagnosed timing chain noise, I’d already cancelled work for the delivery, to be told on Friday, that the delivery on the Tuesday wasn’t going to happen.
We continued, why only 1 key? Is the missing key cancelled, to be told that it’s down to us to get the keys sorted.
A new delivery date of the 15th promised, clear that day of work, on the afternoon of the 14th, told that the car needs an oil seal, in other words, it’s still in pieces .
Another days work missed.
I’ve now got an offer of them taking the cost of a key off the price, £350.. the actual cost from our local JLR dealer is £650.
Rachel, is now dealing with this, and to be fair, she did call me back.
With a new delivery date on Monday the 18th, I didn’t clear that days work, Friday the 16th, in the late afternoon, Rachel calls, to say the noise is still there, so Mondays delivery is cancelled, at this point I cancelled the sale. Asked for our deposit back, as they’ve failed 3 times to get the car to us, and it’s not fit for sale.
The following week, after we sent emails, an email came to us, after 7 days from Rachel’s call, saying the deposit is being repaid, but the insurance admin costs, and my lost work time, which I had been honest about, and only lost 8 hours in total, as some customers were able to do the original days.
Would not be reimbursed , or even partially.
They couldn’t even do the courtesy of phoning, just send the email and wash their hands.
It’s now the 27th and the deposit they were quick enough to take, has just arrived in our bank, be warned, stay away from SW.

Really good customer service.

I picked my car up today and was made to feel really welcome as soon as I arrived.

Andy was really helpful and explained everything thoroughly. Within 45 minutes of being there and after completing all the paperwork I was on my way.

Will definitely recommend to my friends.