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Switch2 Energy Reviews 

3,646
•
TrustScore 4.5 out of 5

4.3

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 1,224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and helpfulness, often describing them as friendly and efficient in their interactions, with engineers frequently highlighted for their expertise and ability to quickly resolve issues. The customer service is frequently described as fast, efficient, and responsive, with advisors often resolving queries quickly and providing clear, sympathetic explanations, and many appreciate the ease of getting in touch and the quick callback services. However, some customers also noted frustratingly long waiting times and difficulties in contacting the company, with reports of unanswered emails and extended periods on hold before speaking to an agent. A few other people also felt that the service could be disorganised, mentioning instances of missed appointments, lack of follow-up, and general unhelpfulness in resolving issues.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as helpful, professional, and efficient.... See more

Customer service

Users describe positive interactions with customer service, highlighting experiences where call handlers were... See more

Service

People report ambiguous experiences with service, with many customers praising the professionalism and... See more

Response time

Customers had ambiguous experiences with response times, with many reporting short wait times and quick... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some finding it frustrating to reach the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience this morning was ok, after speaking with a lady called Becky. She was very polite, though I didn’t get the result I wanted, but I was guaranteed that my complaint is being addressed.

Company replied

Rated 4 out of 5 stars

Answered timely, although there was some spent holding, once answered. Appointment for 2nd engineers visit was successfully made.

Company replied

Rated 4 out of 5 stars

I had a small waiting time before talking to an advisor. The advisor listened to my query and was immediately on the ball to solve it. I particularly appreciated the fast and efficient customer servic... See more

Rated 5 out of 5 stars

Mr Paul Buttler visited us to sort out our boujer issue. He has been an amazing engineer we have ever come across. He was very calm and positive, at the same time professional and knowledgable. He ma... See more

Company replied

Company details

  1. Energy Supplier

Written by the company

Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(3,646)

1,210 reviews in the last 12 months

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Rated 5 out of 5 stars

As soon as I called

As soon as I called, it was answered straight away. The customer service sounded so warm and friendly as well. Thank you for booking my appointment!

June 4, 2026
Unprompted review
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Rated 4 out of 5 stars

Customer Service at its best

I had a small waiting time before talking to an advisor. The advisor listened to my query and was immediately on the ball to solve it. I particularly appreciated the fast and efficient customer service.

June 4, 2026
Unprompted review
Rated 3 out of 5 stars

Meter readings

Switch 2 should be able to know my meter readings without me having to send them in myself.

June 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Satisfied

I had a positive experience with the Switch2 representative. They were courteous, knowledgeable, and took the time to understand my query fully. Communication was clear throughout the process, and they provided helpful guidance to resolve my issue efficiently. I appreciated their professionalism, patience, and willingness to answer questions. Overall, the service was prompt and effective, and I was satisfied with the support I received.

June 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Claire from Switch2

I would like to express my sincere thanks to Claire at Switch2 for the outstanding service she provided this morning.

I was dealing with a particularly challenging situation, and Claire handled it with exceptional professionalism from start to finish. She was empathetic, patient, and genuinely took the time to understand the issue. What impressed me most was her proactive approach—rather than simply responding to the problem, she took ownership and worked diligently to find the best possible resolution.

Claire's calm manner, excellent communication skills, and commitment to customer service turned what could have been a very stressful experience into a positive one. She is a true credit to Switch2 and an excellent example of how customer service should be delivered.

Thank you, Claire, for going above and beyond. Your support was greatly appreciated, and I hope your hard work and dedication receive the recognition they deserve.

June 2, 2026
Unprompted review
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