Sytner Group - West London Audi Reviews 

Clear communication, quick response times, friendly service.

Efficient check in, clear explanation of the service from a member of the team with experience and expertise and a thorough and clear post service report.

Ermal was of great help and very informative when it came to my first experience with Audi. He made things very smooth & simple. Great team player on the workforce

Very efficient and prompt service. Good communication and updates regarding the progress of the service. Thank you Ermal for your courteous and helpful interaction.

Excellent customer service from start to finish. The team demonstrated exceptional professionalism, genuine care and a willingness to go above and beyond. Communication was clear, support was outstanding, and the whole experience was smooth and reassuring. A real credit to Sytner Group. Highly recommended!

Have spent a week trying to get in contact with Audi West London, made something like 20 calls, left messages, tried the WhatsApp call back system, exchanges SMS and got precisely nowhere. Meanwhile I am getting locked out of my Audi by a problem with the locking system - and that is a car I bought at considerable cost from Audi West London, not that they seem to care.

This has to rate as the most dysfunctional customer service I have ever encountered and a very compelling reason never to buy an Audi, at least not from this dealer.

David Reed at Audi West London/Sytner group was exceptional with his customer service when my car had to go in for a warranty recall. I would highly recommend David for his knowledge, experience, helpful and customer orientated approach if you are considering purchasing an Audi Car.

Mac in body shop is a true asset to the company. He delivered a 5 star experience. He kept me fully updated with the progress of the work being carried out on my car. He was a pleasure to deal with. Thank you so much for all you did Mac!

Nitish was fabulous

Great service. Very efficient and professional. I highly rate the West London team. In particular, my contact Nitesh Varsani who handled everything brilliantly.

Team were efficient and kept me updated all the way through. Ciprian was particularly helpful in ensuring I had all the information I needed.

We have had two cars from new from West London Audi over the last 10 years and entrusted their ongoing care and maintenance to the service team with total confidence. Our liaison is Anoop Narayanan who is the principal reason that we hold West London Audi in such high regard - honest, trustworthy, diligent and extremely personable. Anoop always goes above and beyond expectations and I can’t speak highly enough of him and fully expect that we will remain loyal to West London Audi as in our experience trusted professionals are hard to find.
Thanks as always Anoop and please convey our thanks to your servicing team.
Mike Loyns

My car just went in for a service. The whole process was clear of what was going to happen and how much!!! We agreed upon job and left the car; upon completion got notified and collected my car. It was my first time and went it smoothly.

Very smooth and professional experience, updates came throughout the day to help me stay informed how the service was progressing. Thank you to Nitesh.

Its always a pleasure to go to West London Audi. The staff are so incredibly helpful and kind and the premises are absolutely spotless and geared to giving the customer the best possible experience. It is reassuring to feel the car is being assessed and cared for by experts.

The service department experience was a bit rushed and impersonal, so I wouldn't rate that side of the business five stars. However, the sales department absolutely earns five stars, especially Isiah.
We came in for a service on our Q5 and to discuss a possible trade-in. Isiah was fantastic to work with, and thanks to his professionalism and customer care, we ended up purchasing a new Q6. We're very happy with the outcome and grateful for his help.

Fantastic experience buying my 2025 Audi S3 from Daniel Bartlett at Sytner Audi West London.

Daniel was professional, friendly and incredibly helpful throughout. Communication was excellent and he made the whole process easy and enjoyable from start to finish.

Really pleased with the car and the service. I’d highly recommend Daniel to anyone looking to buy an Audi.

Fantastic customer service, above and beyond the normal. Nitesh and Ben were exceptional

I gave 5 stars to everyone who dealt with me, from the minute I drove to the service gate until I collected my Audi. The staff who took my key to the receptionist and the adviser were very polite and explained in detail everything that needed to be done to my car. The supervisor who looked at my car kept me informed about the repair process, and everyone maintained the same attitude when I went to collect my car; sadly, I declined the repair because the price was too expensive for me. Thank you all staff at Audi Brentford.

Professional service in person but impossible to get through to services by phone. No ETA provided on the car, reception wasn’t picking up, services weren’t picking up. Thankfully sales could direct our query…for the price we’d expect transparent communication.