T Mobile Reviews 604

WHAT A JOKE!! ive switched to AT&T and will NEVER GO BACK TO TITTY BABY MOBILE!!

T Mobile committed blatant fraud. I called toward the end of 2022 about switching from Verizon to T Mobile the crooked sales agent said if I change services they will pay the one thousand I owe on the phone paying Verizon. I then switched over and a couple months later I recieved a bill from Verizon regarding the 1000 dollars so I called T mobile and they said I was supposed to fill out a rebate but the crooked agent at T mobile never once brought up anything about a rebate. They said they would look into it. Then hurricane Iran came and flooded and destroyed my house. Meanwhile i was getting letters from a collection agency. Once the smoke settled from the hurricane I called again and T Mobile said they will not pay off the phone. People belong in jail for fraud in this company. My debt is still in the collections and I now switched over to Xfinity ridding the corrupt T Mobile. Their service is horrific and they are very corrupt boycott this trash please

Today, May 17th, I received a call from TMobile. The person I spoke was polite and listen to my concerns. She told me that I would get a credit to the cost of the iwatch. She explained the sale the person at the store gave me. I told her the salesperson did not tell me that is what I was getting; however, TMobile is making good on the salesperson's sale of the iwatch. I now will have just 6 more payments on the watch. I'll see how it goes in the next month's bill. I appreciate they are honoring the sale made at the store. If this works out I will change star rating.

In January 2023, I needed to a new phone because my old phone was dying. I got an iphone. Not a problem with the phone. While I was there the salesperson showed me the iwatch and said it was on sale for $99. I said okay I would take the phone. Didn't like that I had to get an additional phone line since I'm not tied to a phone. I have to keep the line for about 16 months. When the salesperson generated the iwatch invoice I noticed the price was $299. I told him I did not want the watch if it was that amount. He assured me the price would adjust after processing the sale. A few days later, I went in and paid $99 thinking I was paying off the iwatch. Surprise when I got my first bill and there is no price adjustment for the watch. I go back to the store. The original person that helped me that day was not in the store; however, the person helping me on my return was in the store when I originally got the watch. I explained what happened. He said he would give me a $100 credit and then submit a request for another $100 for gift card that I could use toward the watch. The credit was credited to my monthly bill not the iwatch, so I still owe $200 on the iwatch. The salesperson behaved as if he was doing me a favor. The gift card was denied because it was not on sale at the time. I wrote to Tmobile because they denied the gift card of $100. Never heard back from them. I am a long time customer. The iwatch went on sale 3 days later. If the salesperson had been honest I would have returned later to get the iphone and iwatch and allow him to get the sale. My advice don't believe it when they tell you the billing will be updated and corrected when it processes. Walk away.

On April 11, 2023 I went to T-Mobile trying to set up new service with them when I got there they tell me that I have to pay a fee of $250 for a deposit. I told him no because when I called the T-Mobile customer service number, They told me that they would waive the deposit since I was bringing my own device to T-Mobile . Before I went to the store, I was on the phone with T-Mobile. They were about to process my order. Everything was approved with a zero balance but then I had to go to the store to verify my identity. That’s the reason why I went to the store. So after I was told that I had to pay the 250 at the store I told the gentleman that was not interested anymore so today May 5, 2023 I try to get service at T-Mobile I was chatting with a T-Mobile representative, and just like before I didn’t have to pay anything at all they waived the 250 deposit fee since I was bringing my own device but then and she tells me that to contact the customer service number so I did. When I contacted customer service they told me I had an account that was open 24 days ago which was April 11, 2023. I told him no I didn’t open an account I didn’t know an account existed. I was in disbelief. Come to find out there’s a gentleman basically open the account under my name sign the agreement under my name which was illegal to do it since I didn’t authorize this account I do have a recording were T-Mobile says that I’m not responsible for the balance and I didn’t open this account. I did not authorize this I did not approve anything. I did not sign anything it’s not ok what T-Mobile did a lot of people have sued because of the same situation. They try to get me an a payment arrangement to pay for the almost $400 total. I said no I’m not paying for something I did not open this is illegal. I wasted my whole day over four hours on the phone with T-Mobile today which I couldn’t even go to my shift because I was trying to settle this. The representative from the T-Mobile store even said that I’m not responsible so I don’t know why T-Mobile is charging me. I do have a recording where they admit what they did.

I have been with them for 3 years now. I have to say “ not bad”
I will never trust ATT again, and compare to AT&T , T Mobile has been a decent company offering a good product/service for a fair price.

I was excited when I switched to T-Mobile because for 3 lines and home internet my entire bill $150, not the $450 or more I was paying with AT&T. Now that I switched I'm realizing it should be free because I never have service.
They lied about everything just to get me to sign up. Before I switched, I called in twice and gave them an address to a location I am at 4 days and 3 nights a week. Both times they said "we have excellent 5G coverage in that area. The third time I calledI was told the same thing. I was also told they were giving me a free phone (not asked if I wanted a new phone along with a 2 year contract or I would have to pay $1000). I was told I would get a discount for being a nurse and they were going to pay off my phone, which they did eventually after I bugged them for 4 months. They don't tell people they have to pay off the phone then wait to have it unlocked and you only have 30 days from the day you sign up with the sales rep who lies about everything. It took me probably 2 weeks to get the phones paid for and totally unlocked. Nobody said a word about the deadline and I had spoke to customer service multiple times about not having service and it wasn't until 2 days before the deadline that I was told about the deadline and it took me 2 whole days to get them everything they needed. Then I turned in documentation verifying I have an active RN license and they said nurses don't get a discount. I called several times a week about my service and was told multiple lies. I wad told the tower was down but would be up 2/17 by one person. I was told they were working on every tower in the 4 towns I had to drive through and the towns all around my address and that they just started 2/17! That's how I knew they were lying. This guy just got his lie from the previous notes from the guy that lied last time. I was finally told early April that they don't have towers near that location but if I cancel service I have to pay $1k for my "free phone" I didn't really want, because it was past the 30 days I had to return it. I only have service when using wifi. I could ad more about their deceptive business practices, but the information in this review should be enough to warn others to steer clear from T-Mobile. Idk how they are allowed to say they have the best, most reliable connections unless they are referring to a state other than Oklahoma or maybe they mean when your phone is connected to someone else's wifi? So I guess for the next year and 8 months unless I come up with $1k, I will be donating money every month to T-Mobile because I am paying for a service I do not have. I would give them negative stars if I could.

T-MOBILE Scam! Absolutely STAY AWAY FROM! I'm a paying customer since 2020, In my business phone is off 10 days. T-mobile Cannot and will not remedy this!
My website #, VM, SMS, and ten other numbers are forwarded this is my dedicated business number. SOMEHOW T-mobile Unauthorized, & Mistakenly sold my number and ported it out To another carrier??? wft?

My service has been off for 10 days, and no one knows why? what? who? worst how to fix this I have no service! CRAZY!

NO ONE CARES @ T-MOBILE. (Jeimcel is the ONLY representative that called back & tried to help)!

I just wanna get my number active so I can get the h#ll away from these Evil Unprofessional CLOWNS. How can I run a credible business Whose phones are "just down" for 10 days?? The second time my number. Is down for. 10 days with NO help and no END INSIGHT!
AJ

I have been very unhappy since switching from Verizon. It’s been all smoke and mirrors. Shallow promises never kept. Poor customer service. Monthly bill always going higher.

As I look over my experiences with T-Mobile. As a business they do strive to make the customer happy and many times go above and beyond what is expected. Like any large corporation. They have many employees with different attitudes in my case miscommunication. As the world becomes more global and we hire people of many different cultures. It is important that you and the person you are speaking with totally understand each other in my case the guy thought I wanted a refund but I didn't want a refund was trying to get another phone. On my end was talking about money I spent and how I had dropped phone and couldn't use screen to get codes type passwords and I had to have a phone that worked was locked out of banking app and Google account. But he thought I wanted refund which caused me more problems. Once again T-Mobile helped me and came through for me. I believe the representative helping me thought giving me a refund was helping me. As I reflect on my part. I need to remain calm because when I get aggravated and holler all that does is get the other person confused. Makes it harder for me to explain everything correctly. T-Mobile is in my opinion the best carrier and will help you. If you stay rational follow through and be patient and give them time to take care of the situation.My life is always filled with difficulties often occuring from my mental health issues. So my problem took some time to resolve. Because I kept breaking phones, had one stolen ect.Bad credit my fault life. I also judged Assurance. Wrongly as crazy as it sounds from a ad that Assurance shown
. I felt like the ad was aimed at me and they were attacking me personally. Will give them a honest chance.With all the phones I go through. Need a good insurance company. Thank You for allowing me to get this said. Gary T

After 20 years with Verizon, I explored a new carrier because the longer you are a customer, the rates continue to be higher.

Got on line and did a research, agreed to switch to T-Mobile "on line sales person name Jazzie". Rate was competitive so I began moving four lines over to T-Mobile.

Next day, no service, unable to call out, could not receive timely text messages, once connected call lost immediately, not a service provider messages etc. Terrible service in Prescott AZ.

Now trying to undo this nightmare.

If you live in Prescott AZ- STOP DO NOT GO WITH T-MOBILE.

Ive had T mobile for around seven months now. Lately I've been having service issues.I call T mobile and the first five times I called they tried to tell me it was my plan. They said when I get close to my data limit I get bumped. Funny this started happening as all of a sudden. I finally got someone who was "supposed" to have a tech look into it and would receive a call. Well it's been two weeks. No call . And still having issues. I now believe all they want is for me to update my plan. NOT happening. I'm ready to report them to everyone I can. And drop them. Get a new phone and not even pay this one off . So if you're looking inyT mobile or were considering them. Beware you were warned. Too bad I had to give a star to write this . I would NEVER recommend T mobile

My main issue with them is I pay for insurance AND I am in the upgrade program, but they kept using loopholes to prevent me from replacing my phone and only leaves me the choice of buying a new one. Everyone know the OLED screen is just JANKY and it doesn't take much to burn it in - but they will not do anything for you if it burns in. If you leave your phone on - asleep or not, anything that causes it to light up affects the screen. I see burn in from the KEYBOARD and the phone's so-called screen saver - but they do not consider HOW it bacame burned in, just that it is and they deny you repair or replacement. The battery of my phone has swollen and is peeling it apart. The phone is SEALED, so I cannot replace the battery and they know that. They tell me its a "mechanical error" so they refuse to do anything, and even if they could, my phone is burned in so they wont help anyway.

All they suggest is I finance another phone - like I need to be spending a couple grand. I dont know why I pay extra for insurance when all they do is find excuses no t to honor. They have a bunch of used phones sitting in a warehouse - its not costing them to replace a phone. At this rate, Im thinking about leaving them.

And the other thing is, I had to change plans and get rid of services to get my bill down. I had took of a tablet to get it down, but somehow it crept back up to what I was paying when I had the tablet. I asked out of curiousity how much to put the tablet back on, and they hiked it up another $40.00 - what happened to the bundle plan I had where the tablet was only an extra $10.00 a month? I HATE companies that pull the frog in the boiling water act on you, increasing your bill little by little like your too stupid to see hat they are doing. Thats what THEY DO. They have me paying about what I was paying before I took the tablet off, invalidating the purpose for removing it. And lastly, they introduce a new plan with the features you had already, then take the features from you and tell you, you need to upgrade. I had the Magenta Plan, then they came out with variants of the Magenta plan, and told me I didn't have "unlimited" so I had to upgrade to Magenta Max, which had the same services I had before they rolled out that tier - except I have to pay more money.

Uncarrier... sure they are.

Fiber optic installation is long overdue.

They sold to me the Internet T-Mobile Thuis Internet-Fiber Optic subscription, lying saying it was available in my street.

They never got back to me since the purchase. I had to call them, just to learn it isn't available in my street and they have to install it. No estimation of when that would be done. Only asking me to wait.

After waiting 2 weeks I call again, and they ask me to call another number (Company which installs the fiber optic connection) myself. They gave me the message that I have to wait and they will contact me back.

Lack of transparency and trust with T-Mobile. After being a client for such a long time. Don't recommend it.

We canceled our account 7 months ago. We are due a refund. We have called and gone to the store 4 times. They continue to tell us that we have a refund coming and they will mail us a check or deposit it into our account. Nothing. Called today, again. It’s under review, again. This is ridiculous.

Last August. I got an offer from T-Mobile for a free one-year membership to AAA. That was six months ago. So far I still don't have the promised free membership. Since last August I've made five phone calls to T Mobile, totaling at least five hours of my time. Each time they promise to resolve the problem, but they never have. The membership is worth $35.00, so this whole thing has been an enormous waste of time.

I paid for a new phone, ten days later the phone never was shipped, they gave me the run around for days so they didn’t have to give me a refund then actually wanted me to pay more money to get another phone shipped, after 21/2 weeks later I finally got my refund, 7 hours on the phone with them one of the most annoying experiences of my life! Do not shop T-Mobile they scam you take your money hold it hostage and you gotta fight tooth and nail to get it back,SCAM!

I tried to open my own line for the first time and the first person to help me was very helpful and did help me save. However, the phone that was supposed to be sent to me was damaged by UPS before I could ever receive it. So I called and they said that they can start me over by processing a refund and I can start all over again. Surprise, surprise. I never got my refund. This was January 25th by the way. So I called again, maybe twice, and they said I will not receive my refund until the damaged device has been received by T-Mobile. I wait a day or so and still no refund. So I call again, T-Mobile allegedly still hasn’t received the damaged item. So I still couldn’t get my refund. I’ve called maybe four more times and it was the same story. They said I wouldn’t receive a refund for 7-10 business days, meaning Saturday and Sunday don’t count. I told them to cancel my account altogether because I was over it by then. I called a day ago, todays February 11th by the way, stay with me, still no refund. Two days ago they said I’m eligible for a refund and it should be processed in 24 hours. Surprise, no refund. I called the day before yesterday and they said allow 1-3 business days for a refund. Today’s Friday, I’m done waiting I want my refund now I’m so sick of this. I wasted $166 on this bull.

I was a former long-term Sprint customer that had to go over to T-Mobile after the merger. Overall their phone service and customer service have both been pretty good. Pretty good. Not perfect. But generally speaking they had tried to address problems. The only warning I would give is NEVER make a mid-cycle plan change on T-Mobile. There is a huge hidden penalty for mid-cycle plan changes. It is crazy. But the solution is simple: never do them. T-Mobile, to their credit, eventually refunded me all the crazy mid-cycle change penalty. So did they buy my loyalty? Yeah. I could get paid $200 a line to switch over to Verizon now but I have decided not to do this. My concern is that if I have problems, they will just tell me to jump into a lake. T-Mobile, if there are problems, is pretty reasonable, and they care when you are a long-term customer. So rather than take the $800 for switching 4 lines to Verizon, I am sticking with T-Mobile.

You don't miss customer service until it is gone.

Oh, I have read many negative reviews of T-Mobile customer service, but that has simply not been my experience.

Finally, if you have a really bad problem, like a huge penalty for a mid-cycle plan change penalty ($100 plus easy), you can to call the cancellation department to get it fixed. That's how I got my huge penalty refunded via credits.

Yeah, T-Mobile is not perfect, but it is pretty good and deserves 4 stars.

Do not use them until they work out the kinks of merging with Sprint. My US service is terrible despite their 5g claims. I constantly reply to clients' emails on my phone, and many of these emails do not go thru. Always use to go thru prior to Sprint merger. My guess is too many people for not enough towers. Whatever the reason, they have work to do.

This is no Company there service sucks but there prices keep getting higher there customer service reps are awful they lie about everything from prices to how they will help you If you are considering switching to them be prepared to spend well over 2500 a year !!!!!!!!!!!!!!!!!!!!!!