T-Mobile Reviews 

I purchased an iPhone 12 on December 19, 2020, and paid in full for the device 2022.While the other phone I purchased at the same time was unlocked without issue, the iPhone 12 has not been unlocked despite meeting the criteria provided by T-Mobile. I was informed that in order for the iPhone 12 to be unlocked, it needed to be activated on a T-Mobile line for 45 days. I added the phone to my T-Mobile line on July 21, 2024, and was assured that once activated, the unlocking process would proceed. However, when I contacted  support, I was told that the iPhone had not been activated until December 2024, which is inaccurate.The iPhone was added to the line which completed the activation process. This issue should  have been resolved by now. As of December 28, 2024, the phone remains locked TMobile.This situation is incredibly frustrating, especially given that the device was fully paid for over two years ago. I've contacted customer support multiple times without a satisfactory resolution, and the continued lack of follow-through is disappointing. I am requesting that T-Mobile take immediate action to unlock my iPhone 12 as originally promised. I should not bear the repercussions because the initial activation process was mishandled and not properly reviewed by your team. Contact me when the phone is unlocked or pay me to do so. 

After trying to resolve many issues I've had with my T-Mobile personal account I would say to anyone out there based on my 20 YEAR TENURE with T-Mobile as a loyal customer AND FINALLY FED UP WITH WRONG ANSWERS, NASTY UNHELPFUL CUSTOMER SERVICE PEOPLE TRYING EVERYTHING WITHIN MY POSSIBILITIES TO GET ALL THE MANY MANY ISSUES ADDRESSED I ASK FOR SOMEONE ANYONE TO BE KIND ENOUGH TO OFFER ME ASSISTANCE.. AND THE TOTAL DONT CARE ATTITUDE KEPT ON COMING AT ME!!! SO I REQUESTED TO SPEAK TO YOUR EVP CUSTOMER PEOPLE PERSON AND YET ANOTHER NO NO NO FROM YOUR INCOMPETENT GROUP OF SO CALLED CUSTOMER CARE PEOPLE!!! WELL I CERTAINLY WOULD DENIE THAT REQUEST IF I WERE IN YOUR SHOES AS EMPLOYEE BECAUSE YOURE NOT ALLOWING YOUR CORPORATE TEAM TO KNOW YOUR MODEL OF CUSTOMER SERVICE IS SERIOUSLY FLAWED AND A VERY MUCH WASTE OF MY PRECIOUS TIME BOTH MINE AND MY FAMILIES!! T MOBILE IM LIKE MOST AMERICANS IN THIS COUNTRY I BELIEVE IN GOD, I BELIEVE IN HARD WORK, FREEDOM, AND THE ABILITY TO KNOW WHO IS A GOOD COMPANY AND WHO IS NOT!! AND FOR THE LAST ALMOST 8 MONTHS YOU HAVE TURNED THIS 20 PLUS YEAR VERY LOYAL CUSTOMER INTO A VERY DISSATISFIED ONE. IM THE CUSTOMER YOUR THE PROVIDER THE PERSON I HIRED YOU! YOU DIDNT HIRE ME!! THE BAD PART YOU DIDNT HAVE ANY ISSUES TREATING ME POORLY I HAVE NO ISSUES AFTER BEING LOYAL TO YOU FOR SO LONG. AND CORDIALLY ASKING FOR PROPER ASSISTANCE NOW IM PISSED AND YOU CAUSED EVERY SINGLE BIT OF MY OVERLY COMPLICATED ISSUES. AND NO ONE NOT ONE PERSON HAD ANY CONCERNS OR ABILITIES TO FIX MY ISSUES ANY PERSON OR COMPANY THAT CHOSES TO IGNOR A CUSTOMERS NEEDS FOR 8 MONTHS SHOULD HAVE TO DROWN IN BANKRUPTCY!! I WOULD TELL YOU TOO BAD YOU REAP WHAT YOU SOW.. YOU DESERVE IT!! WHO WANTS TO PLAY THESE STUPID GAMES.. I WILL SHARE THIS STORY WITH ALL KINDS OF PROOF OF TIMES, DATES, PEOPLE SPOKEN TO, AND THE AMOUNT OF TIME I EXHAUSTED WITH YOUR COMPANY. TO ABSOLUTELY NO AVAIL! AND SHARE IT IN MANY MANY MANY REVIEWS YOU DESERVE MY REVIEWS!! ABOUT YOUR SERVICE IT WAS THE WORST EVER IN MY 62 PLUS YEARS ON THIS EARTH IM CERTAIN THAT MEANS NOTHING TO YOU AT ALL YOU HAVE PROVED THIS!!! GOOD DAY BY ALL MEANS EVEN THOUGH YOU DONT DESERVE OR WARRANT A GOOD DAY!!!

WARNING WARNING DO NOT I REPEAT DO NOT DO BUSINESS WITH T-MOBILE AND THE FRANCHISEE: GP-MOBILE ESPECIALLY THE ONE ON REDAN & S. HARRISTON RD. THEY ARE KNOWINGLY & WILLINGLY RUNNING A SCAM TO GET YOUR MONEY, THEY ARE LYING TELLING YOU THAT YOU PAY NOTHING FOR 6MOS FOR INTERNET SERVICES THEN ON THE 7TH MONTH ITS $30MO. OR $25MO. W/ AUTO PAY HOWEVER IN ONLY 21 DAYS THEY ARE CHARGING YOU $6OMO AND AFTER I CALLED CORPORATE THEY HAVE AN OH WELL NONCHALANT ATTITUDE AND THIS IS HOW MUCH IT REALLY IS AND YOU CAN TAKE IT OR LEAVE IT AND WENT AS FAR AS TO SAY THAT NOTHING WILL HAPPEN TO THEM REGARDING THE FALSE ADVERTISING, BREACH OF CONTRACT, MISLEADING & THEFT BY DECEPTION BECAUSE THEY'VE BEEN THROUGH THIS TOO MANY TIMES & NO ATTORNEY IS BRAVE OR POWERFUL ENOUGH NO GO UP AGAINST THEM & ALTOGETHER I PUT IT ON MY LIFE BEGGING THE DIFFER SHE SAID I WOULDN'T BECAUSE IT IS WHAT IT IS BUT I ASSURED HER THAT ITS A NEW DAY FOR THEM & THANK GOD I RECORDED EVERYTHING & A LAWSUIT IS ENSUE‼️

I want to leave ASAP. They don’t do anything but lie LIE LIES and more LIES. If they open their mouth a lie is surely going to come out. Run from them please!!

+ Reasonable price
+ Good network cover
+ Useful app
- Messed up customer service

I don't see any use for the T-mobile store in the Westfield Oakridge Mall. The manager of the store - Eduardo has no powers and they don't honor anything that the T-mobile app online offers. All the sales folks have parroted 'only eligible if you upgrade your plans to 5gGoplus plan'. There was a time when they'd invite and go the distance to retain customer satisfaction but now with their domination in the market, all of them display 'arrogance' - the manager in particular. Is there a way to notify T-mobile upper management to reconsider either removing the manager or empowering the stores to honor online offer or remove the store completely?

I signed a contract for 1 year, the first 6 months €25 and €45 for the rest of 6 starting from the 7th month. The first month they deducted an amount of €25 and starting from the 2nd month an amount of €33 was deducted and so fo the rest of 4 months.. nothing from what they committed!! I also signd a contract for a sim telephone card for my son's smart watch for an amount of €5 per month, sadly the card didn't work and this was reported many times to the by phone and personal visits to their shop dealers but the problem was solved after 4 months and besides, the deducted amount from our bank for this subscription went to €15 monthly instead of €5!! No good service, no commitment delivered and we felt terribly scammed in all means. Very bad experience indeed! Now it is no more T-mobile but Odido instead and still the internet service at home is poor and gets disconnected all the time.

We used T-Mobile from spring of 2019 till September of 2023. Initially it was okay, but service got worse and worse until from inside my own house calls would not go through or would get dropped. Sometimes I would have to go outside just to get a signal. (We live in a prosperous city with lots of people but in a neighborhood that contains only one and two story buildings.) Finally I had to change carriers. T-Mobile made that move as difficult as possible! Good luck getting around all the robot obstacles getting to talk to a human being. Then if you are lucky enough to talk to a real person, good luck finding one who is an American who you can understand! Right now I'm getting what appears to be a bill, but we actually have a credit balance. On the same paper that shows a credit balance, it also says the balance will be used towards my next bill! This company is so screwed up, I will be surprised if they are still in business by the end of 2024!
I will use just one
date of experience, but understand there were many calls and hours wasted on hold trying to accomplish firing them!

I recently switched to T-Mobile from Verizon. I was very happy with the information I was provided and how helpful the customer service representative I worked with was. I got a great deal and had an easy transition.

There were a couple of things that I had to figure out on my own that their tech support was not able to figure out, but they did try and they were mostly pleasant along the way.

I did not give them 5 stars because they advertise that you will receive a Visa or Mastercard gift card when you port over a new phone. This makes it sound like you can use the card anywhere. The truth is you get a store credit that can only be used at T-Mobile - which doesn't do you a lot of good if you were going to use it to pay off your device with the other carrier. To me, that's deceptive and I didn't appreciate it, which is why they only got 4 stars.

Unfortunately I have to call them every month because of being a customer for over 9 years with them I noticed that I had been being over charged. I am grandfathered in with them on a contract and they are trying very hard for me to switch to their "NEW" plan which would cost me more and then my other contract would be null and void. I call every month like clock work for my adjustment and it is a battle of tell me why. I ask them to simply pull my account up and they can see all of the calls not to mention the notes. They say they see them and then ask me to go over it with them again. It is always the same thing. I will make this adjustment and I will call you back with a fix so you don't have to call again. Never hear from the. Makes it hard to recommend them when I found they were doing this for way too long and now have to call and spend roughly an hour of my time on the phone monthly to get it straight. I explained what they could do to correct it and they tell me that is a great idea but we can't do that....a company this size should be able to fix something so simple...guess not. All I can say is not matter who you have service with be sure to watch your bill!

The app is REQUIRED for managing the gateway, it's a piece of GARBAGE!!!!!!. CANNOT access devices tab (app crashes). T-Mobile REFUSES to update to fix problem. Been crashing since last update (9-21-23). Calling cust support is useless as they can't fix it, says it's the developer's responsibility..... ATTENTION T-Mobile:....... according to the app details in both Google and Apple app stores, YOU ARE THE DEVELOPER.....FIX YOU SCREWUP!! Verizon Home Internet is looking real good!!!!!

We have switched to fiber connection in 2022 since then I kept reporting high jitter and slow internet. They never really addressed it properly, they also have a very bad coordination with KPN, infrastructure provider. They keep saying that they are going to call you in a few days for technical assistance, I've never seen it being on time, they say five days you'd be lucky if they maybe call within two weeks.

Every time someone comes, gives a nonsense diagnostic such as : -oh the cable was dirty, so I cleaned it, then it goes back to same crippling slow internet. But then I have to start the whole process again, because they have already closed the ticket. This been going on over a year now.

Due to slow internet, I also used to request vouchers for my mobile phone to use it as a hotspot. Each time voucher expires I also lose my mobile internet too, I reported that and their solution is giving more vouchers.

I have completely lost faith in the technical capabilities of this company. If you report a problem, they usually just try to sell you Wi-Fi+ even if it has nothing to do with the issue.

Case #64401450 if anyone from odido reading this. Your back office is still requesting speed tests, which I provided countless number of them over a year period. I have no choice but look for a better provider. This was truly absurd.

Very bad experience. Our modem showing red light for past 2 weeks and internet is not working. They sent Guidion technician to check but he also was unable to resolve the problem. Now we have to wait for four more days to get another appointment. This is so frustrating. Tmobile should have resolved this issue within 3-5 days max but now it’s getting due for a month.

I had ordered a phone for which I had taken a down payment of 105 euros but my phone was canceled and it has been 20 days since my order was canceled, still my down payment has not been refunded.

Extremely bad customer service!
Ordered internet through T-Mobile, but they did not coordinate anything. I had to make sure to be connected myself (it has been more than 5 months and still not connected). T-Mobile customer service has been very unhelpful, not taking any responsibility. I wish we had the option to get Ziggo, as soon as that will be available, we will switch.

Now over one month without the service from T-Mobile NL that I am paying for. It has been now 3 times that T-mobile/Gideon has failed to show up on the appointed time by T-mobile. With every no show appointment I need to spend at least another hour on the phone trying to fix the next appointment. Now T-mobile is telling me I have to wait around 3-4 days for an email to be able to set my 4th appointment. How incredible is this?

I'm a new T-Mobile customer.

13 days ago my Internet suddenly stopped working.

I was scheduled a service engineer to check it at my house although the issue clearly wasn't from my side. This took 9 days!

Two weeks later I still don't have Internet and no estimate when it's going to be fixed.

I've been an Internet subscriber for 20 years and this has never happened to me.

Stay away from this company!

Got very friendly and speedy replies from customer service via Facebook. They looked into the issue I was having and solved it for me within a day. Very happy with the experience and would definitely recommend T-mobile!

I have 100 Mbps VDSL connection for past few years. Around one month ago, the download speed has dropped below 30 Mbps. When I contacted customer care, they said "my DSL cable is getting old and the max speed at your location is 29M/30M" and "the speed shown at your address (which is 80M/30M) is the cable speed". My question is how come the DSL cable suddenly got old and if they knew why the hell I was not informed? And why it still shows 100 Mbps connection in subscription and why T-mobile bills for the same? Also customer care guy said they are switching to fiber. Honestly I tried to order fiber two times with T-mobile and the experience has been terrible. I am switching over and will never come back to T-mobile.