TAG Mobile Reviews 

387
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, most reviewers were unhappy with their experience overall. People frequently complained about extremely long wait times on the phone and the total inability to reach customer support for assistance. Customers also struggled extensively with transferring their phone numbers and dealing with persistent technical issues concerning their mobile devices. Reviewers expressed deep frustration regarding unhelpful responses and prolonged delays when trying to resolve everyday problems. Some reviewers were happy with their new devices, finding the initial setup straightforward and the phones quite nice. A few customers also mentioned that the activation process was quick, and they appreciated receiving free items with their orders.

What people talk about most

Service

Customers had ambiguous experiences with service. While many reviewers reported extreme frustration, long... See more

Product

Reviewers mention ambiguous feedback about product, reflecting deeply divided opinions. While several... See more

Customer service

Clients share negative opinions on customer_service, noting that support is virtually unreachable and phone... See more

Customer communications

Users describe negative interactions with contact channels, frequently highlighting long wait times and... See more

Response time

Reviewers highlight negative aspects of response_time, frequently reporting extreme frustration with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Was little disappointed in screen quality, scratched very easily, disconnects from apps, at times and have to reload them, such as Spotify, multiple times...Bluetooth works great on different speakers... See more

Rated 3 out of 5 stars

I love my new phone But my charger and block didn't work so I had to use my old one kinda bummer but overall love the A67L FoxxD

Rated 2 out of 5 stars

You guys don’t take the time to read anything through. You guys frustrated the hell out of me not reading every single page of my Social Security Verification Letter.

Rated 2 out of 5 stars

Super easy approval, but it doesn't do what it should. The purpose of a cell phone is to be in contact even when you are out and about, this phone does not do that. I needed to access my bank account... See more


Company details

  1. #60 of 61 best companies in Telecommunications Service Provider
  2. #51 of 52 best companies in Internet Service Provider

About TAG Mobile

Written by the company

Embark on an unparalleled wireless journey with TAG Mobile. Our commitment to excellence ensures unbeatable prices on quality phones from renowned brands like Apple and Samsung, providing you with reliable connections on the nation's fastest network.

Whether you opt for our prepaid plans or qualify for free government assistance programs designed for eligible low-income households, rest assured there are no contracts or credit checks involved. Benefit from our 24/7 multilingual support and personalized options tailored to your unique needs.

Join the TAG Mobile family today for not just dependable service and exceptional value, but for a wireless partner you can truly rely on.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

387 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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2.6

All reviews

(387)

206 reviews in the last 12 months

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Rated 1 out of 5 stars

customer care service never answers my…

customer care service never answers my phone calls. not only that the phone number i was given on the phone i got from tag mobile is not my phone number. they gave me a phone number that begins with 582 my area code where i have lived my entire life and people still use it. the area code where i live is 814. i wish to terminate my service.

October 10, 2025
Unprompted review
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Rated 1 out of 5 stars

It sucks

It sucks. I got the phone for three days. I have been trying to contact them and no answer.The phone is not reading the SIM card.

September 25, 2025
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Rated 1 out of 5 stars

Not worth the one star.

Not worth the one star. Horrible customer service. Horrible reception. Said they were sending a Samsung A56. I don't expect to get a nice phone with lifeline it's just nice to have anything to stay in contact with family and such. So I was a little excited to get a good phone that should last a while. So this little tiny box comes in the mail it was an A56 alright an A56 foxdd worst phone I've seen in my life and I'm not picky total trash no signal worthless. Would have better luck trying to call someone on a Merlin. Do yourself a favor and go with assurance or the other reputable companies

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

Lifeline Provider???

I had a couple of choices for Lifeline carriers in my area. Assurance Wireless and Tag Mobile were two of them. Tag offered more data per month and they had a decent phone. So I decided to go with Tag. BIG MISTAKE. Not only did I NOT receive the phone (it's been 3+ weeks I can't seem to speak to anyone on the phone as I need to enter a phone number in order to get someone on the line! Chalk it up to experience. This mobile provider is BAD. I wouldn't trust them to complete a sentence nevermind a simple transaction. Now I have to alert Lifeline about the situation and have them reinstate my eligibility for the program. Without a phone enrolled in a program that ensures low-income citizens the necessity of having a phone with service. Poor job of following through and adhering to the guidelines set forth by the government assistance program. You fail.

September 5, 2025
Unprompted review
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Rated 5 out of 5 stars

The Great Company of the World!

TAG Mobil is the Great Company! I'm really appreciate for your great and kind help you provide me! 10 of 10 is your rating! I've got my new phone without any delays or problems.
I wish you prosperity in your business and personal life! Thank you and always have a wonderful time!
Sincerely,

Vadim Sukhanov

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Failed business

This "communication" company can not be contacted - never answer the phone lines or e-mail. The online requests they do not reply neither.

September 19, 2025
Unprompted review

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