TAG Mobile Reviews 

382
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, most reviewers were unhappy with their experience overall. Many people reported significant difficulty contacting customer service, often enduring long wait times and failing to reach a live representative. Consumers found their issues frequently unaddressed, describing the service as terrible and inconsistent. Several users also experienced product problems, including phones not working correctly, poor data speeds, or devices not matching expected specifications. Conversely, a small portion of people felt satisfied with the helpfulness of customer service agents they managed to connect with, praising quick connections and effective assistance. Some reviewers were also happy with their phone quality and the overall service, describing it as great and easy to set up.

What people talk about most

Service

Users describe ambiguous interactions with service, with some reviewers having positive experiences, noting... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with their... See more

Customer service

Clients share negative opinions on customer service, with many reporting that it is nearly nonexistent or... See more

Customer communications

Consumers find contact to be a frustrating experience, with many reporting significant difficulties reaching... See more

Response time

Customers consistently note negative experiences with response times, frequently reporting extremely long... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Was little disappointed in screen quality, scratched very easily, disconnects from apps, at times and have to reload them, such as Spotify, multiple times...Bluetooth works great on different speakers... See more

Rated 3 out of 5 stars

I love my new phone But my charger and block didn't work so I had to use my old one kinda bummer but overall love the A67L FoxxD

Rated 2 out of 5 stars

You guys don’t take the time to read anything through. You guys frustrated the hell out of me not reading every single page of my Social Security Verification Letter.

Rated 1 out of 5 stars

I never received help no one answered their phone I tried lots of times. My first phone worked great then I had to charge it the phone wouldn't charge. I had to purchase a replacement phone for 83 dol... See more


Company details

  1. #61 of 62 best companies in Telecommunications Service Provider
  2. #53 of 54 best companies in Internet Service Provider

About TAG Mobile

Written by the company

Embark on an unparalleled wireless journey with TAG Mobile. Our commitment to excellence ensures unbeatable prices on quality phones from renowned brands like Apple and Samsung, providing you with reliable connections on the nation's fastest network.

Whether you opt for our prepaid plans or qualify for free government assistance programs designed for eligible low-income households, rest assured there are no contracts or credit checks involved. Benefit from our 24/7 multilingual support and personalized options tailored to your unique needs.

Join the TAG Mobile family today for not just dependable service and exceptional value, but for a wireless partner you can truly rely on.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

382 reviews

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Hasn’t replied to negative reviews

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2.6

All reviews

(382)

201 reviews in the last 12 months

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Rated 2 out of 5 stars

Super easy approval, but...

Super easy approval, but it doesn't do what it should. The purpose of a cell phone is to be in contact even when you are out and about, this phone does not do that. I needed to access my bank account this morning to move money because I ran out of gas, I had to walk to a gas station to use their WiFi to do that. I had a flat tire a week ago and I had to walk into a retail store and explain the issue and use their phone to call for help. Sitting here at home beside the router, the phone works well. Relying on it away from home? I'd have as much luck carrying an ear of corn in my pocket! Horrible "mobile" service.

October 18, 2025
Unprompted review
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Rated 1 out of 5 stars

I have called and emailed

I have called, sent emails and no one will return the emails. I could have received a new phone but they said it wasn't available. They sent me a card with a so called sim card on it. I didn't ask for it. I ordered a phone and it was delivered. I do not have a sim card to activate it. WHY don't they answer their emails. I DO NOT RECCOMEND THIS COMPANY.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

I got a phone 4 weeks ago and call this…

I got a phone 4 weeks ago and call this coming several times over 43 times exactly that I call this company they never answer the phone you are on hold for hours and hours until they close at 8 o'clock then it disconnects you phones that you cannot use you can activate them you can't do anything they still charge money this place is a scam The employees are sorry and don't answer the phones it does not do their jobs properly I don't know what the problem with this company is avoid them at all costs it's not worth it

September 10, 2025
Unprompted review
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Rated 1 out of 5 stars

There is no customer service

I signed up on 10/5/25. I got my phone on 10/10/25, which was quick, but I cannot port my number, because there is no way to do so. There is no way to actually contact the company, emails have been returned, their customer service numbers do not have the option of porting the number, or contacting a person, I just get told that my device will ship in 7-14 days. I just want to cancel at this point.

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

customer care service never answers my…

customer care service never answers my phone calls. not only that the phone number i was given on the phone i got from tag mobile is not my phone number. they gave me a phone number that begins with 582 my area code where i have lived my entire life and people still use it. the area code where i live is 814. i wish to terminate my service.

October 10, 2025
Unprompted review
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