Taps UK Reviews 19,143

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 299 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent service and competitive pricing. Customers are very satisfied with the product selection and the quality of the items received, often highlighting their appearance and functionality. Many people also appreciate the efficient and speedy delivery service, noting that products arrived well-packaged and on time. However, some reviewers were not happy with delivery issues, including delays, incorrect addresses, or items left unattended. A few other people also felt that product descriptions were misleading, leading to receiving items that did not match expectations or had quality issues like rough finishes or poor fixtures.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the good value, quality, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the promptness and efficiency... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of taps and other... See more

Price

Reviewers mention positive feedback about price, with many customers finding products to be very reasonably... See more

Service

Users describe positive interactions with service, highlighting quick and efficient processes, delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Attractive toilet roll holder, fits the bill perfectly. Helpful young lady in customer services when product was delayed for some reason, which she sorted out for me promptly. Very pleased with purc... See more

Company replied

Rated 5 out of 5 stars

Really good choice of products, competitively priced. We bought a Franke 1.5 bowl black sink and Leisure Aquanoomic Aquaform tap. Very happy with both items. Delivery seemed a little slow and I was co... See more

Rated 5 out of 5 stars

Excellent from start of order to delivery, especially at this busy Christmas time of year. Can't thank this company enough for their very swift response to my last minute order. Amazing! Will definite... See more

Rated 5 out of 5 stars

I was looking for a ceramic worktop top mount sink to replace my aging butler sink. I found this one on TapsUK, seemed just what I needed at a great price. The deal clincher was that they offered... See more


Company details

  1. Kitchen Supply Store

Written by the company

Taps UK kitchen and bathroom items including Franke, Astracast, Smeg, Mira and Europa, we sell a range of products from composite Franke sinks, Franke Taps and Astracast Kitchen taps to Rangemaster stainless steel sinks and Ignace taps. We currently have massive reductions on franke, astracast and europa our offers include fantastic quality products at cheap affordable prices. Taps UK home of all you kitchen and bathroom needs


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(19,143)

283 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good range and efficient

Very helpful and quick process. A good selection of stock.
Confusion on my address because of the payment agent "shop" taking an out of date entry incorrectly was sorted by Poppy. The (non)delivery service by Yodel was abysmal.

May 6, 2026
Rated 4 out of 5 stars

Super easy to use

It was easy to find some of the items I was looking for and harder to find another. Still I am happy that the product was despatched directly from the brand within a reasonable time. The updates were all clear.

April 30, 2026
Rated 5 out of 5 stars

Having this repair tap unit was much better than trying to replace all the different sized washers. auto switch off taps in our…

Having auto switch off taps in our tennis club was a good idea as players quite often left taps running! So having installed these new taps which have now been in for several years being regularly serviced when not switching off we suddenly had one which switched off but still left water dripping. Having looked at all the different washers it was so good to find a repair tap unit which just screwed in to the fitting and worked.

April 28, 2026
Rated 5 out of 5 stars

First time purchasing from Taps UK and…

First time purchasing from Taps UK and I would highly recommend them. Easy ordering and quick delivery, I unfortunately made the error of ordering Bath taps instead of Basin Taps, which I returned and received a full refund. Communication and returns process was excellent.
Will definitely be using again and recommend, the taps I received was lovely quality and a good price.

April 2, 2026
Rated 5 out of 5 stars

Good service

Unfortunately the valves did not improve the dripping, so had to return for a refund.
Customer service efficient and refund to follow.
Will need to buy new taps and won't hesitate to buy again from Taps Uk if I find some I like.

April 16, 2026

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