Taps UK Reviews 19,143

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 299 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent service and competitive pricing. Customers are very satisfied with the product selection and the quality of the items received, often highlighting their appearance and functionality. Many people also appreciate the efficient and speedy delivery service, noting that products arrived well-packaged and on time. However, some reviewers were not happy with delivery issues, including delays, incorrect addresses, or items left unattended. A few other people also felt that product descriptions were misleading, leading to receiving items that did not match expectations or had quality issues like rough finishes or poor fixtures.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the good value, quality, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the promptness and efficiency... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of taps and other... See more

Price

Reviewers mention positive feedback about price, with many customers finding products to be very reasonably... See more

Service

Users describe positive interactions with service, highlighting quick and efficient processes, delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Attractive toilet roll holder, fits the bill perfectly. Helpful young lady in customer services when product was delayed for some reason, which she sorted out for me promptly. Very pleased with purc... See more

Company replied

Rated 5 out of 5 stars

Really good choice of products, competitively priced. We bought a Franke 1.5 bowl black sink and Leisure Aquanoomic Aquaform tap. Very happy with both items. Delivery seemed a little slow and I was co... See more

Rated 5 out of 5 stars

Excellent from start of order to delivery, especially at this busy Christmas time of year. Can't thank this company enough for their very swift response to my last minute order. Amazing! Will definite... See more

Rated 5 out of 5 stars

I was looking for a ceramic worktop top mount sink to replace my aging butler sink. I found this one on TapsUK, seemed just what I needed at a great price. The deal clincher was that they offered... See more


Company details

  1. Kitchen Supply Store

Written by the company

Taps UK kitchen and bathroom items including Franke, Astracast, Smeg, Mira and Europa, we sell a range of products from composite Franke sinks, Franke Taps and Astracast Kitchen taps to Rangemaster stainless steel sinks and Ignace taps. We currently have massive reductions on franke, astracast and europa our offers include fantastic quality products at cheap affordable prices. Taps UK home of all you kitchen and bathroom needs


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(19,143)

283 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wrong item sent.

Rail for shower,not as pictured.Customer service unhelpful.Returns process not good.Returns note had to be printed,I don't have access to a printer.Also had to pay £8.25 to return item that was incorrect.

April 10, 2026
Rated 4 out of 5 stars

Tap arrived within a week

Tap arrived within a week. Nice looking tap, feels heavy. But no instructions! so I have two small rubber washers on my windowsill because my husband didn't know where they fit.
Really hoping it doesn't start leaking, because of the washers not being fitted.

April 7, 2026
Rated 5 out of 5 stars

Outstanding

Outstanding. Received item one day after ordering with free delivery. Franke item considerably cheaper than anywhere else.

April 14, 2026
Unprompted review

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