I needed to phone TDS as I had a problem with the online request for out deposit return. I was very pleased with the help I received and everything was sorted out quickly. I spoke with Nathan who w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted TDS with an urgent query about a deposit I couldn’t locate on the portal. Robert Whitelaw dealt with my case quickly and professionally, searched the records and confirmed the deposit was... See more
Company replied
I was sorting out the deposit from my mums house after she recently passed away. Andy K was excellent, quick responses by email, easy to understand instructions as to what I needed to do. Excellent se... See more
Company replied
I want to highlight the fantastic service I served from Linda Cadden. She was extremely helpful and professional, stepping in and resolving the matter quickly and with ease. Linda stayed on the phone... See more
Company replied
Company details
Written by the company
The Tenancy Deposit Scheme (TDS) is the only not-for-profit, Government-approved tenancy deposit protection scheme in England and Wales, operated by The Dispute Service Ltd. Trusted by landlords, agents, and tenants, TDS offers both a FREE Custodial tenancy deposit protection scheme and an Insurance-backed scheme, ensuring deposits are safeguarded. Should a dispute arise at the end of a tenancy, our free alternative dispute resolution service provides a fair and impartial solution. With a commitment to transparency, efficiency, and excellent customer service, we make deposit protection simple and stress-free.
Contact info
West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, HP2 7TG, Hemel Hempstead, United Kingdom
- 0300 037 1000
- deposits@tenancydepositscheme.com
- www.tenancydepositscheme.com
4.3
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service, friendly and helpful staff
I was sorting out the deposit from my mums house after she recently passed away. Andy K was excellent, quick responses by email, easy to understand instructions as to what I needed to do. Excellent service. I then received a text supposedly from the company. I didn’t follow the link on the text, but phoned directly and when I spoke to a very helpful lady was told this was an attempted phish.
August 5, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your experience with us.
Firstly, please accept our condolences on the loss of your mum. We understand that dealing with administrative matters during such a difficult time can be challenging, and we are pleased that Andy K was able to make the process as straightforward as possible. It's great to hear that his email responses were prompt and that his instructions were clear and easy to follow.
We are also glad that you contacted us directly regarding the text message and that our team was able to provide reassurance and advice.
Just give us a phone number and a real person!
Like many businesses nowadays, they now make managing to speak to a real person a trial of
Herculean proportions. This review reflects this.
Once I managed to speak to Shaun, his patience and knowledge was commendable and we eventually navigated through to a satisfactory conclusion
August 5, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback.
We are sorry to hear that reaching us initially felt frustrating. We recognise how important it is for our customers to be able to get the support they need quickly and easily.
We are pleased to hear that once you spoke with Shaun, he was able to help. It's great to know that his patience, knowledge, and support helped you reach a satisfactory conclusion.
They made it easy to understand what…
They made it easy to understand what the company can do for tenants
And we're there deposit is and what help they can provide for tenants
And Dan was wonderful and great to talk too
August 5, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave your feedback.
We are delighted to hear that Dan was able to clearly explain what we can do to support tenants, where deposits are held, and the help and guidance available.
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback. We are pleased to hear that you received excellent service from Robert. It's wonderful to know that he was able to assist you in a quick, friendly, and efficient manner.
Good customer service.
I spoke to Ray from TDS today. She was very helpful, professional, explained everything clearly, and made the whole process much easier to understand. Thank you.
August 5, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback.
We are delighted to hear that Ray provided such a positive experience. It's great to know that she was helpful, professional, and able to explain everything clearly, making the process easier to understand.
I received excellent service from Sarah…
I received excellent service from Sarah Sweeney. She was friendly, professional and very helpful.
Sarah took the time to listen carefully to my query, explained everything clearly and made sure I understood the process. Her patience, knowledge and positive attitude turned what could have been a stressful situation into a straightforward and reassuring experience.
August 5, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback. We are delighted to hear that Sarah provided such excellent service.
It's wonderful to know that she took the time to listen to your query, explain the process clearly, and ensure you felt fully informed throughout.
We understand how stressful these situations can sometimes feel, so we are pleased that Sarah's patience, knowledge, and professional approach helped make the experience straightforward and reassuring.
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are delighted to hear that you had a great experience with our service.
Linda Cadden- fantastic service
I want to highlight the fantastic service I served from Linda Cadden. She was extremely helpful and professional, stepping in and resolving the matter quickly and with ease. Linda stayed on the phone the entire time, guiding us through every step and making sure nothing was missed. Her commitment and care were truly appreciated and I am very thankful for her assistance.
August 4, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback. We are delighted to hear about the fantastic service you received from Linda.
It’s wonderful to know that she was able to resolve the matter quickly and professionally, while providing clear guidance throughout the process.
Excellent! Thank you Shaun!
Excellent! Shaun was very patient and helpful - he stayed on the call from start to end of process so deposit is now safely registered. Much better than DPS! Thank you Shaun.
August 4, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are delighted to hear that Shaun was able to support you throughout the entire process and ensure your deposit was registered successfully.
It's great to know that his patience, dedication, and willingness to stay on the call from start to finish made such a positive difference to your experience. We understand how important it is to have clear and reliable support when dealing with deposit registration, and we're pleased Shaun was able to provide that reassurance.
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are pleased to hear that you received a quick and helpful response.
I contacted TDS with an urgent query…
I contacted TDS with an urgent query about a deposit I couldn’t locate on the portal. Robert Whitelaw dealt with my case quickly and professionally, searched the records and confirmed the deposit was registered. Given how stressful the situation was, having someone respond clearly and efficiently made a real difference. Really grateful for the help — thank you Robert.
August 4, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback. We are delighted to hear that Robert was able to assist you quickly and professionally with your query.
We understand how stressful it can be when you're unable to locate important information, so it’s great to know that Robert’s clear communication and efficient support helped provide reassurance during a difficult situation.
Very efficient and poli
August 4, 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for your review. We are pleased to hear that you found our service very efficient and that you received polite support throughout your experience.
Reply from TDS – Tenancy Deposit Scheme
Thank you for your review. We are delighted to hear that you found our service very simple to navigate.
Near always get back to me the same…
Near always get back to me the same day. You can't ask for more than that.
August 3, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are pleased to hear that you've consistently received a prompt response from our team. We understand how important timely support is, and it's great to know that we're usually able to get back to you the same day.
TDS staff are very helpful
Called about starting and submitting a proposal for my deposit dispute and Shaun guided me through the entire process. He was incredibly helpful, informative and reassuring. Absolutely lovely to talk to during what seemed like a daunting task. Although it was an easy and smooth process, it helped to have Shaun clarify certain things for me during the call.
July 29, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback.
We are delighted to hear that Shaun was able to guide you through the process of starting and submitting your deposit dispute proposal. We understand that the process can feel daunting at first, so it's wonderful to know that Shaun's helpful, informative and reassuring approach made everything much clearer and easier for you.
A fantastic team
A fantastic team, professional and very fast in solving issues.
August 3, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are delighted to hear that you found our team professional and efficient in resolving issues.
They break gdpr by giving personal…
They break gdpr by giving personal email address to other companies without permission got utility companies emailing me now
August 3, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are sorry to hear about your concerns.
TDS takes data protection and GDPR obligations very seriously. As part of our welcome call process, customers are asked whether they consent to their details being shared with third parties. If consent is not provided, we do not share personal information.
As we are unable to investigate individual cases through a review, please contact us directly with your details so that we can look into your concerns further.
Very helpful company
August 3, 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are pleased to hear that you found our service helpful.
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are delighted to hear that you found our service reliable.
TDS saved me £175 from shady letting agent
After moving out of my 1-bed flat in June, the letting agent wanted to deduct £250 from my deposit - £150 for a professional clean, £50 to clean the fridge, and £50 to clean the oven. Although I was happy to contribute to cleaning costs, £250 seemed excessive and the individual charges for the fridge and oven felt unreasonable. The letting agents wouldn't budge and could not provide invoices for the 'required' work, so I raised a dispute through TDS.
TDS called me to start mediation, and advised me the letting agents were willing to reduce their deductions to £150 for a quick resolution! I responded advising I would be happy to contribute £75, and a few hours later I received an email saying my dispute had been resolved and the remainder of my deposit was paid back within 2 days. So with the help of TDS, I'm £175 better off and the dispute didn't even need to go to adjudication. I rang their contact number twice throughout to check the dispute was progressing as it should, and each time the agents were super friendly and helpful. Really happy with the service, and glad tenants have this service to protect them against being overcharged by shady agents.
July 29, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your experience.
We are pleased to hear that our dispute resolution service was able to help you reach an agreement and resolve the matter without the need for adjudication. It's also great to know that you found our team friendly, helpful, and supportive throughout the process.
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