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Tenpin Reviews 

11,123
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 10,478 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, welcoming, and helpful, ensuring that family visits and children parties run smoothly and remain deeply memorable. Visitors truly appreciate the fun atmosphere, clean spaces, and intuitive automated systems that make playing easy and engaging for all age groups. However, some customers also noted occasional delays with food service, mentioning long waiting times for meals or difficulties when trying to place orders at the desk. A few other people reported minor issues with facilities, such as broken arcade machines or feeling very warm inside due to the lack of proper air conditioning.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that the team members are generally friendly, welcoming,... See more

Service

Clients share ambiguous opinions on service, reflecting a mix of satisfaction and frustration. While some... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with highly contrasting experiences reported by... See more

Product

Reviewers mention ambiguous feedback about product experiences, with distinct divisions in consumer opinions.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting great overall visits and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely time celebrating my daughter’s birthday with 6 of her friends. The only two things I would say they could improve on, the split the girls into two lanes which was disappointing as they all want... See more

Company replied

Rated 4 out of 5 stars

Simple check in at reception. Lane was ready. Easy to play. No issues with the playing itself. Website was playing up while trying to book (kept crashing on multiple devices for multiple people), whic... See more

Company replied

Rated 4 out of 5 stars

The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I t... See more

Company replied

Rated 4 out of 5 stars

Great party for my 7 year old and his friends! The host was fantastic considering she was running 2 parties at the same time. The kids enjoyed the songs & having a dance inbetween the bowling & having... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info


4.2

Great

TrustScore 4 out of 5

11K reviews

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4.2

All reviews

(11,123)

10,703 reviews in the last 12 months

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Rated 3 out of 5 stars

Bowling and darts was fun but the pizza…

Bowling and darts was fun but the pizza was awful

August 26, 2026
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Reply from Tenpin

Hello Lewis, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Blackpool. We are pleased to hear that you enjoyed both activities with us. We will pass your comments onto our team regarding the pizza. We do hope to see you again soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

Took the grand children and had a…

Took the grand children and had a complete blast. Thanks to all the staff at Perdiswell, Worcester, you were amazing 🤩

August 22, 2026
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Reply from Tenpin

Hello Dawn, Thank you for taking your time to leave us an excellent 5* review. We are thrilled to hear that you and your grandchildren had an amazing time with us! We will pass your lovely comments onto our team. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere.
clean and tidy.
Plenty to do there

August 26, 2026
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Reply from Tenpin

Hello there, Thank you for taking your time to leave us an excellent 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in York. We will pass your lovely feedback onto our team. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Lively fun atmosphere

Lively fun atmosphere
Attentive staff
Clean and tidy

August 22, 2026
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Reply from Tenpin

Hello Theresa, Thank you for taking your time to leave us an excellent 5* review. We are so pleased to hear that you had lots of fun at our location in Redditch. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 4 out of 5 stars

Very enjoyable time

Very enjoyable time

August 26, 2026
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Reply from Tenpin

Hello Sheila, Thank you for taking your time to leave us a lovely 4* review. We are pleased to hear that you enjoyed your recent visit to our Tenpin in Rochdale. We would love to hear more about your recent visit so that we can aim for that final star. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Nice and easy to book

Nice and easy to book, quick check in. Lane ready , plenty to do after the game finished.

August 26, 2026
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Reply from Tenpin

Hello Diane, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you found our booking system easy to use, then were pleased to find your bowling lane ready for your arrival. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

The staff were very helpful and…

The staff were very helpful and pleasant. It was our first time bowling and were well looked after and everything was explained clearly

August 12, 2026
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Reply from Tenpin

Hello, Thank you for taking your time to leave us an excellent 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Crewe. We are pleased to hear our staff were supportive throughout. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Easy booking

Easy booking, food better than expected.

August 26, 2026
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Reply from Tenpin

Hello David, Thank you for taking your time to leave us an excellent 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Northampton and found our booking system easy to use. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 4 out of 5 stars

Tenpin york-bowling experience

Lovely fresh look so all nice and clean and a bit more open so feels less cramped. New machines. No queuing, managed to get our lane a few minutes early too.
Deducted one star as the keypad didn't work so had to visit reception twice who advised it was frozen and this often happens when busy so he had to add names manually, kids wanted to do bowling pic and couldn't.
Overall an enjoyable visit and will return.

August 26, 2026
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Reply from Tenpin

Hello Nicola, Thank you for taking your time to leave us a wonderful review. We are pleased to hear that you liked our recent changes within our facilities. We ae sorry to hear the issues you had with the keypad on the bowling lanes. We will pass your comments onto our team. We can't wait to see you all again very soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

Brilliant teamwork throughout the staff

Brilliant teamwork throughout the staff

August 26, 2026
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Reply from Tenpin

Hello Vanessa, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin at Cheshire Oaks. We will pass your lovely comments onto our team. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Great time had by all

Great time had by all. We took our grandsons for bowling which was excellent. We had a drink in the bar and then onto the arcade. The use of the loaded card was much easier plus you could load any tickets won onto it. All staff were most helpful and by booking online the process was very smooth to get to our lane.

August 21, 2026
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Reply from Tenpin

Hello there, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you and your grandsons enjoyed your recent visit to us. We are pleased to hear that you enjoyed our facilities. We will pass your feedback onto our team. We do hope to see you all again very soon! Many Thanks - Kimberley

Rated 3 out of 5 stars

Everything was fine except the fact…

Everything was fine except the fact that charging isnt allowed. I mean, why is there even an electric socket if people canbt charge when their phone is dead

August 26, 2026
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Reply from Tenpin

Hello Dee, Thank you for taking your time to leave us a review. We are pleased to hear that you enjoyed your recent visit to us. Our apologies for not being able to allow you to use our sockets, this is due to Health and Safety. However, we do understand how frustrating this can be. We do hope to see you again soon Many Thanks - Kimberley

Rated 4 out of 5 stars

We enjoyed our two games of…

We enjoyed our two games of bowls,drinks and treats was enjoyable,staff was helpful,we had a little problem,we had brought our tickets we had won and we was unable to use them,but we had a fun afternoon

August 26, 2026
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Reply from Tenpin

Hello, thank you for leaving us a 4 star review. We are so glad you had an enjoyable visit with us and even had some drinks and treats! We are however sorry to hear you were unable to use your tickets, we hope a member of staff was able to help with this on your visit.
We hope to see you soon!
Take care,
Demi

Rated 3 out of 5 stars

The toilets are brand new but…

The toilets are brand new but absolutely stank ... your barstaff need geeing up , at one point five behind the bar nobody serving ...

August 26, 2026
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Reply from Tenpin

Hello Colin, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Exeter. We are sorry to hear that you had a long wait to be served at the bar. We will pass your comments onto our team to help us gain those final stars. We do hope to see you again for a much smoother visit. Best Wishes - Kimberley

Rated 1 out of 5 stars

People's needs not met

The burger was so dry it was like sandpaper. No sauces added or sachets.
Was placed
With a family with an autistic child who was 'kicking off' & screaming.
Why would you place a group of 4 adults with this family????
The whole experience was ruined by this child's outbursts - support needs. We couldn't be given a alternative lane.
I went for a 'last outing' with my son before he leaves for army training.
We were all glad to leave.
I appreciate you can't predict additional needs children's behaviour but u can place people better.
My support needs were not met. I went in anxious emotional & teary . Then came out angry & agitated pissed off my memory was ruined.

August 25, 2026
Tenpin logo

Reply from Tenpin

Hello Georgina
We are truly sorry to hear that your recent visit was so disappointing, especially given the special occasion. We sincerely apologize for the poor quality of the burger and the lack of sauces. We also regret that your seating arrangements negatively impacted your experience and understand your frustration regarding the noise. We appreciate your feedback and will be sure to pass this on for internal review. Best wishes - Clare

Rated 4 out of 5 stars

Smooth and simple booking and…

Smooth and simple booking and confirmation on arrival. It was quiet whilst we were there so it was disappointing they put another group right next to us with all the available lanes.

August 26, 2026
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Reply from Tenpin

Hello there, Thank you for taking your time to leave us a wonderful 4* review. We are pleased to hear you found our booking process simple. We will pass your feedback onto our team, to help us gain that final star. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. We booked karaoke and the screen in room 1 froze which couldn't be rectified but they were polite and moved us to room 2. The new layout is great. We will be back (£50/hr is a LOT for 2 people but we're grateful there isn't a stipulated 4 or more like everywhere else in York). If it were cheaper we'd go a few times a week! :)

August 24, 2026
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Reply from Tenpin

Hello Emilie, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin in York! We are pleased to hear that you enjoyed your recent visit to us and were pleased with our new layout! We are sorry to hear the issues you faced during your visit, we are thrilled this was resolved for you though. We do hope to see you all again very soon. Best Wishes - Kimberley

Rated 1 out of 5 stars

I did not go tenpin

August 26, 2026
Tenpin logo

Reply from Tenpin

Hello. Thank you for taking the time to leave us a review, we're sorry you haven't yet visited us. We hope you are able to get booked in soon for some bowling fun!
All the best,
Demi

Rated 5 out of 5 stars

5 STAR 🌟

Super clean, great staff, great service

August 26, 2026
Tenpin logo

Reply from Tenpin

Hello Susan, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit and found our facilities clean. We will pass your lovely comments onto our team. We do hope to see you again very soon. Many Thanks - Kimberley

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