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Tenpin Reviews 

11,110
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 10,478 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, welcoming, and helpful, ensuring that family visits and children parties run smoothly and remain deeply memorable. Visitors truly appreciate the fun atmosphere, clean spaces, and intuitive automated systems that make playing easy and engaging for all age groups. However, some customers also noted occasional delays with food service, mentioning long waiting times for meals or difficulties when trying to place orders at the desk. A few other people reported minor issues with facilities, such as broken arcade machines or feeling very warm inside due to the lack of proper air conditioning.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that the team members are generally friendly, welcoming,... See more

Service

Clients share ambiguous opinions on service, reflecting a mix of satisfaction and frustration. While some... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with highly contrasting experiences reported by... See more

Product

Reviewers mention ambiguous feedback about product experiences, with distinct divisions in consumer opinions.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting great overall visits and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely time celebrating my daughter’s birthday with 6 of her friends. The only two things I would say they could improve on, the split the girls into two lanes which was disappointing as they all want... See more

Company replied

Rated 4 out of 5 stars

Simple check in at reception. Lane was ready. Easy to play. No issues with the playing itself. Website was playing up while trying to book (kept crashing on multiple devices for multiple people), whic... See more

Company replied

Rated 4 out of 5 stars

The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I t... See more

Company replied

Rated 4 out of 5 stars

Great party for my 7 year old and his friends! The host was fantastic considering she was running 2 parties at the same time. The kids enjoyed the songs & having a dance inbetween the bowling & having... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info


4.2

Great

TrustScore 4 out of 5

11K reviews

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4.2

All reviews

(11,110)

10,703 reviews in the last 12 months

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Rated 5 out of 5 stars

Zac (aged 7) gave it a 10 out of 10

Zac (aged 7) gave it a 10 out of 10. He liked the bowling and the slot machines

August 26, 2026
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Reply from Tenpin

Hi Sue
We're so glad to hear Zac had such a wonderful time and enjoyed the bowling and slot machines! Thank you for sharing his fantastic 10 out of 10 rating with us. Best wishes - Clare

Rated 5 out of 5 stars

First visit since renovations very…

First visit since renovations very impressed , good value with the meal deal,\ bowling ticket.

Only downside the price of soft play extremely expensive as mist only want 30 mins should explore pricing per hour

August 26, 2026
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Reply from Tenpin

Hi Ian
Thank you for your feedback! We're delighted to hear you were impressed with the renovations and found our meal deal and bowling ticket to be good value. We appreciate your comments regarding the pricing of our soft play area and will certainly consider exploring different pricing structures. Best wishes - Clare

Rated 5 out of 5 stars

First visit on Sunday

First visit on Sunday, had a great time. Venue was very busy and seemed short staffed however we received exceptional service from
Charley, Caramen and the team.

August 26, 2026
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Reply from Tenpin

Hi Wendy
We're so glad to hear you had such a great time on your first visit! It's wonderful that our team, especially Charley and Caramen, provided exceptional service even during a busy period. We appreciate your kind words. Best wishes - Clare

Rated 4 out of 5 stars

Polite and helpful staff.good value on…

Polite and helpful staff.good value on drinks and karaoke had good deal on offer made it worthwhile 1.microphones didn't work and it took ages to sort as sooooo busy .but didn't spoil our fun .levi is a star personable

August 26, 2026
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Reply from Tenpin

Hi Paul
Thank you for your 4-star review! We're so pleased to hear that you found our staff polite and helpful, and that you enjoyed the value on drinks and the karaoke deal. We appreciate your patience while we resolved the microphone issue during a busy period. It's wonderful to know it didn't spoil your fun! We hope to welcome you back again soon. Best wishes - Clare

Rated 5 out of 5 stars

Lovey day out good game

Lovey graet fun

August 20, 2026
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Reply from Tenpin

Hello
Thank for the super 5* rating. It's lovely to hear that you had a good day out and enjoyed your game. Best wishes - Clare

Rated 5 out of 5 stars

Well organised

Well organised, lovely helpful staff, clean and tidy. Easy to book online

August 20, 2026
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Reply from Tenpin

Hi Ann
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our venue well-organized, our staff helpful, and the booking process easy. We hope to welcome you back again very soon! Best wishes - Clare

Rated 5 out of 5 stars

Great Experience

Had a really good experience bowling here and always do whenever I go. No complaints!

July 7, 2026
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Reply from Tenpin

Hi Joshua, thank you for leaving a 5* review of Tenpin Dudley! This is wonderful news and we can't wait to welcome you back again soon! Best wishes-Leila

Rated 5 out of 5 stars

Lots to do

Nice welcoming staff. Not too busy when we went. Everything clean and tidy. Lots of extra activities to do. Nice meal.

August 26, 2026
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Reply from Tenpin

Hi Michael
Thank you for your wonderful 5-star review! We're so pleased to hear that you found our staff welcoming and that everything was clean and tidy for your visit. It's also great to know you enjoyed the activities and your meal. We hope to welcome you back again soon! Best wishes - Clare

Rated 5 out of 5 stars

Easy to book online

Easy to book online , welcoming team at the venue and everything in place.

August 26, 2026
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Reply from Tenpin

Hi Christine
Thank you for your wonderful 5-star review! We're so pleased to hear that you found the online booking process easy and that our team provided a welcoming experience. We look forward to seeing you again soon! Best wishes - Clare

Rated 5 out of 5 stars

Great time had by all

Lane was ready when we got there, no waiting around, staff were friendly and responsive, there was a slightly longer delay for food but it was starting to get busy so I understand that

August 21, 2026
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Reply from Tenpin

Hi Hannah
Thank you for your fantastic 5-star review! We're so pleased to hear that your lane was ready for you and that our staff were friendly and responsive. We appreciate your understanding regarding the slight delay with food as it got busier. We hope to welcome you back again soon! Best wishes - Clare

Rated 2 out of 5 stars

My son was disappointed 😔

They said that lazer tag was unavailable until 7pm due to wet paint and there when they had a booking online for 5pm. It was my son's birthday and he was very disappointed that he couldn't do it.

August 25, 2026
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Reply from Tenpin

Hi Matt
Thank you for taking the time to leave a review. We are very sorry to hear that the laser tag was unavailable during your son's birthday celebration. We understand how disappointing this must have been for him, especially on such a special day. We sincerely apologize for the inconvenience and the impact this had on your visit. Best wishes - Clare

Rated 5 out of 5 stars

Kids loved it very clean and well…

Kids loved it very clean and well maintained
Staff were very friendly and helpful

August 26, 2026
Tenpin logo

Reply from Tenpin

Hi Ian
Thank you for taking the time to leave us such a wonderful 5-star review! We are so pleased to hear that your children loved their visit and that you found our venue clean and well-maintained. It's also fantastic to know that our staff were friendly and helpful. We hope to welcome you all back again very soon! Best wishes - Clare

Rated 5 out of 5 stars

Easy to book online.

Easy to book online.
Everything went smoothly when we arrived and we all had a great time.
Staff were great.

August 26, 2026
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Reply from Tenpin

Hi Steven
Thank you for your wonderful 5-star review! We're so pleased to hear that booking online was easy and that everything went smoothly during your visit. It's fantastic to know you all had a great time and that our staff were great. We hope to welcome you back again soon! Best wishes - Clare

Rated 5 out of 5 stars

It's really awesome

The staff was helpful and the upgrade was really cool

August 26, 2026
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Reply from Tenpin

Hi Matthew
Thank you for taking the time to rate us 5 stars! We are delighted to hear that our staff were helpful and that you enjoyed the upgrade. We hope to welcome you back again soon! Best wishes - Clare

Rated 5 out of 5 stars

helpful staff

helpful staff, lovely and clean, good value online booking

August 26, 2026
Tenpin logo

Reply from Tenpin

Hi Naomi
Thank you for your lovely 5* review! We are so pleased to hear that you found our team helpful, our facilities clean, and our online booking offered good value. We hope to welcome you back again very soon! Best wishes - Clare

Rated 5 out of 5 stars

The Crewe branch had a good vibe!

The Crewe branch had a good vibe & staff were friendly and welcoming.
The bowling experience was great.
We also used the arcade with great choice of pool, air hockey, basketball etc.

August 24, 2026
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Reply from Tenpin

Hello
Thank you for your 5-star review! We're so pleased to hear that you enjoyed the atmosphere and found our staff friendly. It's great that you had a fantastic time bowling and exploring our arcade games. We hope to see you again soon! Best wishes - Clare

Rated 5 out of 5 stars

Staff were fantastic

Staff were fantastic. Really helpful and kept kids occupied while we were waiting for the karaoke room to be fixed by technician.

August 21, 2026
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Reply from Tenpin

Hi Leanne
Thank you for your fantastic 5-star review! We're so pleased to hear that our team was helpful and kept the children entertained during your visit. We hope to see you again soon! Best wishes - Clare

Rated 5 out of 5 stars

I haven't been since your makeover and…

I haven't been since your makeover and it was fabulous. So much to do.
My only negative is that you don't serve decaf coffee!

August 26, 2026
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Reply from Tenpin

Hi Amy
We're glad you enjoyed our recent updates and all the activities available! We appreciate your feedback regarding decaf coffee and will certainly consider adding it to our offerings. Best wishes - Clare

Rated 3 out of 5 stars

One of the holes on the crazy golf…

One of the holes on the crazy golf wasn’t working, this was brought to the attention of one of your colleagues who just shrugged her shoulders. No help whatsoever !!!!!

August 26, 2026
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Reply from Tenpin

Hello, thank you for leaving us a 3 star review. We are so sorry to hear of the issues you faced with the crazy golf and the staff being unhelpful. We will ensure your comments are passed over to the team. We hope your next visit with us is more enjoyable and we hope to see you again soon.
Best wishes,
Demi

Rated 5 out of 5 stars

Really lovely time kids enjoyed

Really lovely time kids enjoyed

August 26, 2026
Tenpin logo

Reply from Tenpin

Hi Kelly
We are so happy to hear that you and your kids had such a lovely time with us! Thank you for the wonderful 5-star review. Best wishes - Clare

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