1 Star Absolutely disappointing. The quality is terrible. The fabric is extremely thin, feels cheap, and looks nothing like the product photos. What disappointed me even more is how they treat... See more
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The dress I ordered came broken. Also I contacted the customer service and didn’t get any response from you for more than 48h. I need to to return the dress in a shopping centre where o need to drive... See more
I have received my parcel it was quite late but I received and the quality and pricing are exactly value for money and I am totally satisfied with the products thanks terranova.
Company replied
One of my go to clothing shops for everyday clothes and casual looks. Prices are good, and there is a huge range of clothes! The personnel is qualified and really helpful and they listen to the custo... See more
Company replied
Company details
- Women's Clothing Store
- Children's Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Swimwear Store
- Underwear Store
Written by the company
Terranova is an Italian fashion brand, easy to live, wear and buy. Shop online at www.terranovastyle.com!
Contact info
via Coriano 58 - blocco 91/C, 48924, Rimini, Italy
- +39 0541301411
- helpme@terranovastyle.com
- www.terranovastyle.com
3.1
Average
6K reviews
Asks customers to review
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See how their reviews and ratings are sourced, scored, and moderated.
Tutto bene
Facilità di ordinare on line, facilità di reso merce anche in negozio. In negozio commessi competenti e cordiali
May 15, 2025
Reply from Terranova
Ciao Barbara,
grazie per aver acquistato sul nostro sito.
Siamo felici di sapere che l'esperienza di acquisto online è stata positiva e che sia rimasta soddisfatta del servizio di ritiro in negozio e della gentilezza dello staff.
Augurandoci di rivederti presto 🙂
Team Terranova
Very bad support team
Very bad support team. No refunds for orders that didnt arrive
May 1, 2025
Unprompted review
Reply from Terranova
Hi Irene,
thank you for your feedback.
We would like more information about your online shopping experience.
Would you kindly contact us by filling out the form at this link:
https://support.terranovastyle.com/hc/it/requests/new
so that we can provide you with the necessary assistance?
We look forward to hearing from you,
Reply from Terranova
Thank you!
Dziękujemy bardzo 🙂
Reply from Terranova
Hi,,
thank you for your feedback.
We are sorry that your online shopping experience did not meet our usual standards.
If you still need assistance, please do not hesitate to contact us at helpme@terranovastyle.com.
At your disposal,
Takes forever to even send my order
Takes forever to even send my order. When it will arrive... God knows. Unbelievable.
May 6, 2025
Reply from Terranova
Hi,
thank you for your feedback.
We are sorry that your online shopping experience did not meet our usual standards.
We have taken care of your complaint.
You will receive feedback from our customer care team shortly.
At your disposal,
Reply from Terranova
Hello,
thank you very much for the positive evaluation, we are very pleased.
Until the next purchase, 🙂
Reply from Terranova
Hi,
thank you for ordering on our site.
We are happy to hear that you are satisfied with the quality of the garments.
See you at the next purchase ✨️
Hello
Hello, when I order it was from 3 to 5 days delivery. Now it's more than 10 days. On 08.05 the children from the kindergarten will play Hulu dance and the boys will not have what to put. And we don't have time to order from another place, becouse they will not arrive
April 26, 2025
Reply from Terranova
Hi,
thank you for purchasing online.
We are sorry that your online shopping experience did not meet our usual standards.
Your order was successfully delivered on 05 May 2025.
At your disposal,
Reply from Terranova
Hi Maria,
thank you very much for the positive evaluation, we are very pleased.
Until the next purchase, 🙂
Team Terranova
Super veloce e conveniente!!
April 22, 2025
Reply from Terranova
Ciao,
grazie per il feedback.
Siamo felici di sapere che hai apprezzato la velocità della consegna a domicilio e l'intuitività del sito web.
Per noi è essenziale regalare sempre esperienze di acquisto piacevoli e semplici.
A presto 🙂
Team Terranova
The stuff was amazing specially Mark a…
The stuff was amazing specially Mark a nice and professional seller thank you so much I put 5 stars for him
February 5, 2025
Unprompted review
Reply from Terranova
Hi,
thank you for the evaluation.
It is important to know that your experience with the staff was positive
and that you enjoyed the proposals in the new collection.
Come back again for more inspiration,
Fast delivery
October 31, 2024
Reply from Terranova
Hi,
thank you so much for this positive review.
We appreciate that you have enjoyed the shopping.
It is important for us that you always feel at home!
Lived in UK most of my life so did…
Lived in UK most of my life so did allot of clothes shopping. I must say and this is me being honest, Terranova sell clothes that are labeled in there own name which are over 20 years old. I see the same clothing by H&M, Matalan, Shein in the store. The said shop sells the Garments allot cheaper than Terranova. I will give you an example, I bought an ordinary jumper nothing special just a plain jumper for 25 euros this however was shocking! UK will sell for around £10.
I think this store will do allot better if they had realistic prices. In a marketing aspect point of you, if you cheat your customers, you are cheating yourselves.
Think McFly... Think
December 7, 2024
Unprompted review
Reply from Terranova
Hi Kay,
thank you for your feedback.
If you have any further suggestions, you can contact us at the following link:
https://support.terranovastyle.com/hc/it/requests/new
See you soon,
Team Terranova
NEVER BUY FROM THIS PAGE!!!
NEVER BUY FROM THIS PAGE!!!
They are scams
I ordered expensive jacket it haven't arrived to my address they provided me a different tracking number and they dont respond to my emails!!
November 25, 2024
Unprompted review
Reply from Terranova
Hi Ivan,
thank you for purchasing on our site.
We would like to provide you with all the assistance you need.
Please contact us by filling out the form at this link:
https://support.terranovastyle.com/hc/it/requests/new
We look forward to hearing from you,
Terranova Team
The most longest delivery in my life
The most longest delivery in my life. You asked me to rate the order when I even didn’t get my pantaloni
November 13, 2024
Reply from Terranova
Hi,
thank you for purchasing on our site.
We would like to provide you with all the assistance you need.
Please contact us by filling out the form at this link:
https://support.terranovastyle.com/hc/it/requests/new
We look forward to hearing from you,
Terranova Team
a complete joke
I placed an order 4 weeks ago for 2 items. 3 weeks in, order was still in processing. After I submitted a ticket for an update, no one responded, but I received an automatic email saying one of the items was missing and only one will be delivered (coincidence?). The missing item wasn’t refunded to my card, and the other item has not been delivered. On the other hand, I received this survey that I was asked to complete in Italian … I’m living in Bulgaria. I used google translate to understand how I can leave a review, as this is how bad your service is.
You Terranova, are a complete and utter joke and should not be in business.
November 6, 2024
Reply from Terranova
Hello,
thank you for shopping at our online store.
We are happy to hear that you are satisfied with your shopping experience on the site.
Come back soon for new inspirations,
I didnt recieve my order 30 days
I didnt recieve my order 30 days, nobody reply to my emails, nobody contact me and now thay want my stars.
I dont have my money, and I dont have my order which I made 05.10.2024 !!!
October 29, 2024
Reply from Terranova
Hi,
thank you for purchasing on our site.
We would like to provide you with all the assistance you need.
Please contact us by filling out the form at this link:
https://support.terranovastyle.com/hc/it/requests/new
We look forward to hearing from you,
Terranova Team
very bad communication
very bad communication. I shop in bulgarian, all communication is in italian. No clear delivery terms, nothing
October 22, 2024
Reply from Terranova
Hi,
thank you for purchasing on our site.
We will make all necessary checks and corrections.
See you soon,
Terranova Team
Delayed shipping
Shipping was delayed, no one answered my emails about it, even if I knew there were some problems with shipping due to the website o didn't expect to be it this delayed. The order came and everything was all right despite the non existing communication. I will try maybe again and give this brand a chance, but maybe I would reconsider shopping online and woul rather shop in actual store even though it's kinda far from my hometown.
October 29, 2024
Reply from Terranova
Hello,
thank you for shopping on our site.
Sorry for the wait.
According to the email with our customer care, your order has been correctly delivered.
See you soon,
Team Terranova
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