Terranova Reviews 

6,179
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I’ve made the order around the 10 th of July , on 28 th I still have nothing- okay you had promotions and thing went slower with delivery but still that are 20 days for god sake. Everything is in Ital... See more

Company replied

Rated 4 out of 5 stars

One of my go to clothing shops for everyday clothes and casual looks. Prices are good, and there is a huge range of clothes! The personnel is qualified and really helpful and they listen to the custo... See more

Company replied

Rated 5 out of 5 stars

I have received my parcel it was quite late but I received and the quality and pricing are exactly value for money and I am totally satisfied with the products thanks terranova.

Company replied

Rated 3 out of 5 stars

Recently, the quality of fabrics in Terranova has been declining. :( Things look like sth cheep from Aliexpress, where they do not care. I have always liked Terranova but something is seriously wrong... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Children's Clothing Store
  3. Fashion Accessories Store
  4. Men's Clothing Store
  5. Swimwear Store
  6. Underwear Store

Written by the company

Terranova is an Italian fashion brand, easy to live, wear and buy. Shop online at www.terranovastyle.com!


Contact info

3.0

Average

TrustScore 3 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(6,179)

1,197 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

We just went to Jordan irbid terranova…

We just went to Jordan irbid terranova store (2023/04/29)
Once we went they are lot of discounts on store. But we we try to pay for those.. the said no any discounts , Very unpleasant how we were cheated..

April 29, 2023
Unprompted review
Terranova logo

Reply from Terranova

Hi Chandima,
thank you for your visit to our store in Ibrid.

We'd love to know about your experience with our brand.
Would you kindly write us at helpme@terranovastyle.com, with more details?

We wait for you,
Terranova Team

Rated 1 out of 5 stars

a fraud company and have no…

They are a fraud company and have no customer support. I ordered two suits and instead received low grade sarees which I never ordered. They are neither replying nor refunding.

March 21, 2023
Unprompted review
Terranova logo

Reply from Terranova

Hi Avishi,
thank you for writing to us.

We are not informed of any purchases made or emails received from you.
Would you be so kind to contact us at helpme@terranovastyle.com, to give us more details?

We would like to provide you with dedicated assistance as quickly as possible.

We are waiting for you!
Team Terranova

Rated 1 out of 5 stars

Workers are not the Best...

Workers make me tidy clothes while that is their job. They are screaming at me not to take pictures of me.@terranova

December 2, 2022
Unprompted review
Terranova logo

Reply from Terranova

Hi Ema,
thank you very much for your visit.

Would you be so kind as to tell us more about what happened by writing to helpme@terranovastyle.com?
We would be happy to resolve the misunderstanding together.

Terranova Team

Rated 5 out of 5 stars

"TOP" 😁

In una parola : "TOP" 😁

March 2, 2022
Terranova logo

Reply from Terranova

Ciao Francesca,
grazie mille per il tuo feedback, per noi è importante.

Siamo felici di sapere che la tua esperienza con il nostro Brand sia stata così piacevole.

Ti aspettiamo anche in negozio, per mostrarti tutti i nuovi arrivi! 🤗
Team Terranova

Rated 4 out of 5 stars

Facile l’acquisto e facile checkout…

Facile l’acquisto e facile checkout alla fine dello shopping.
Sito ben fatto.
Rapido e incisivo.

January 26, 2022
Terranova logo

Reply from Terranova

Ciao Lorenzo,
grazie mille per il tuo feedback, per noi è importante.

Siamo felici di sapere che la tua esperienza con il nostro brand ed il nostro sito online, sia stata piacevole.

Ti aspettiamo anche in negozio, per mostrarti tutti i nuovi arrivi!
Team Terranova

Rated 5 out of 5 stars

Graziee!

Graziee! I was really happy with the product looking forward to buying more!

January 26, 2022
Terranova logo

Reply from Terranova

Ciao Starr.,
grazie mille per la tua visita e la tua valutazione positiva, ci fa davvero molto piacere.

Torna presto a trovarci!

Team Terranova

Rated 5 out of 5 stars

Bellissima

Fast delivery. The items are perfect and great quality.

December 20, 2021
Terranova logo

Reply from Terranova

Hi Assunta,
thank you very much for your positive evaluation.

It makes us very happy to know that you enjoyed your shopping experience with us.

We look forward to seeing you in store!
Team Terranova

Rated 3 out of 5 stars

Workers are bad

Workers are bad they kicked me today for playing I wanted to sue her but I just left her for this review

November 28, 2021
Unprompted review
Terranova logo

Reply from Terranova

Hi Yassin,
thank you for your visit.

We have tried to contact you privately to receive more information about what happened in the shop.
In order to provide you with the right assistance we need to know what happened.
Could you please email helpme@terranovastyle.com with more details?

We would like to resolve the misunderstanding.

Team Terranova

Rated 1 out of 5 stars

Trying to find out opening hours for…

Trying to find out opening hours for Terrenova shop In paralimni! On website it says 9,30 am till 7,30 pm monday to Saturday and Sunday 11am till 7pm,I went there today, Saturday 23 of January 4pm and the Store was close lights off
And no opening times anywhere on
shop window...
How someone suppose to know....

Please Terrenova Management update online information and your windows so not to confuse people!!!
Thank You!!!

January 23, 2021
Unprompted review
Rated 1 out of 5 stars

Horrible store they cheat you Do NOT Buy There

Horrible store they cheat you. They put a price sale and then they charge you more than double for it, because full, don’t buy them I had this experience today and I swear I’m gonna send it to all over my social media to make sure nobody will buy at Terranova anymore. Incompetent service people etc. etc. etc. horrible horrible star

September 3, 2020
Unprompted review
Rated 1 out of 5 stars

Was truing to return some goods I…

Was truing to return some goods I ordered online, return police link on there webside doesn't work and there is information how to return stuff . Send email to support team, no answer. My 14 days return police will expire soon and I won't be able to get my money back . Will never order from them again or recommend to anyone.

February 1, 2020
Unprompted review
Show reviews in all languages. (6,179 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look