Terravision Reviews 

Alessandro was so kid for us, we was a little late but he wait for as and he speak all road.

On time, comfortable trip. expert driver

I always book with Terravision when I need to go to or from the airport to Rome. I've never had anyproblem. Always on time.

Great experience, smooth booking prpcess and good transfer service.

Easy booking online for a good price, bus was perfectly on time and the staff both on board and down was very kind!

Used Terravision for our transfer back to the airport. So easy to book online. Helpful staff at the bus stop. Comfy coaches. Will definitely use the company again & based on our experience 100% recommend

The staffs were helpful, the bus was big and spacious I liked everything about terravison service.

Almost missed our flight — 25+ minute delay with zero communication

Booked Milan Centrale → Bergamo Orio al Serio (BGY) for 25 July 2026, 5 passengers with three checked bags. The bus departed Piazza IV Novembre more than 25 minutes late.

At no point did any staff member announce the delay, explain the cause, or give an estimated departure time. Passengers were left guessing. We had a 20:45 flight and Ryanair's bag drop closes 40 minutes before departure — we made it, but only barely, and only because we were prepared to abandon the bus and take a taxi.

The advertised journey time means nothing if the departure itself is unreliable and nobody tells you what is happening. A single announcement would have let passengers make an informed decision.

If you are catching a flight, plan as though this bus will leave 30 minutes late, or take a taxi.

Mario is so good, I really appreciate that he help me to pick up my new bags which lost in the hotel. He deserve more than 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ for

On time, nice bus,easy booking

Appalling experience.

I emailed them about a refund on 22/6/26, and did not receive a response in the 3-5 days indicated. Chased them on 30/6/26, no response. Chased again on 6/7/26 and submitted a new customer service query, no response. Their Messenger channel does not work.

I reserved a ticket online and stood in the queue with ample time for the bus. I walked to the front to inform the driver that I had reserved a ticket and wanted to make sure I did not miss this one, since I would otherwise miss my connecting train. I was informed that my having a reserved ticket for that bus was meaningless, since anyone in front of me without a reservation could go in front and buy a ticket on the spot, and if there was no space, I could simply not get on. This was not indicated at the time of purchase. I waited patiently, and the driver informed us that there was one more space. The two ladies in front of me said they were together, so he said I could come forward to board; as I prepared to board with my reservation, one of the two ladies (for reasons unknown) said she wanted to take the spot, despite not having a reservation, and walked in front. It was frankly unbelievable that the driver allowed this person on instead. I was then told that I should wait another hour for the next bus, however he said I had the option to travel out of Luton Airport by another route, and was eligible for a full refund of the ticket online if it wasn't used. After later checking their website in depth, I discovered that their policy is to refund with a voucher, which is of no use to me.

They were quick to take £13 off me, did not deliver their service, did not refund and do not respond.

I took the bus from Milan Bergamo Airport to Milano Centrale Station on Tuesday, July 22, at 3:40 PM. The driver was extremely unprofessional. We got stuck in traffic, and out of four lanes, ours was the only one that was not moving. Despite this, the driver did not even consider changing to another lane. After almost an hour of either standing still or moving only a few meters, one of the passengers suggested that the driver switch lanes. The driver reacted quite angrily and unprofessionally, but eventually changed lanes and we continued our journey. By that point, we were already significantly behind the scheduled arrival time. A professional bus driver should be able to assess traffic conditions and make appropriate decisions without having to be prompted by passengers. I found this level of service extremely unprofessional.

Great experience, nice staff

It was perfect. Thanks a lot

Really good service, always on time

Just ordering online. Clean bus, on schedule. Perfect service

Francis was extremely helpful, polite and had excellent service.

Mario from TerraFast was absolutely amazing. He was early to pick me up, was very helpful with my three big bags, and was super friendly. This is fantastic service. Thank you, Mario!

The cashier at Milan Malpensa charged me for 2 adults instead of 1 by mistake. She told me to travel and email support for a €16 refund. When I did, support refused to refund me and hid behind a 'ticket validated' excuse, ignoring their own staff's error and instructions!"