Pullmans always leave on time and I've never had any setbacks. The drivers are kind. Sometimes the cleaning isn't the best, last time there were crumbs on the seats at the bottom and that's why I didn... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick efficient service from Roma Termini to Ciampino. Great value for money. Was on time and journey took 40 minutes. Only downside had to load own luggage onto and off coach
The bus was on time, with a very good cost to benefit ratio. The only problem I had was to find the bus stop at the Malpensa airport, due to a recent change of the starting point
Easy to book, reliable and a great service. We booked for Milan Malpensa to Milan Central Station and we arrived in approx 50 minutes. We also booked the return trip a couple of days later, coach ar... See more
Company details
About Terravision
Written by the company
Low-Cost, High-Value Airport ✈ transfers!
Our Loyalty Reward program:
Once you have collected enough points just log-in to your personal area and redeem the collected points in the form of a promo code.
FAQs - Frequently Asked Questions:
➤ Is the ticket valid for the booked ride only? click here
➤ Can I modify the date/time of travel? click here
➤ The name on the ticket is different from the one of the passenger, is this a problem? click here
➤ Have you booked the wrong route but you still want to use your ticket? click here
Find all the FAQs here
Terravision Airport transfers: frequent, efficient, convenient
We provide over 40 transfer services across Europe connecting airports with city centres or tourist destinations of significant interest. Since 2002 Terravision has transported more than 60,000,000 passengers.
Our Loyalty Reward program:
We offer all our users the opportunity to earn points which will result in discounts. Our convenient loyalty program allows you to earn 1 point for every euro spent (€1 = 1 point). By registering on our site you will automatically access our reward system.
| N° of points | Your Reward |
|---|---|
| 25 points | 5% discount |
| 50 points | 10% discount |
| 80 points | 15% discount |
| 100 points | 25% discount |
Once you have collected enough points just log-in to your personal area and redeem the collected points in the form of a promo code.
FAQs - Frequently Asked Questions:
➤ Is the ticket valid for the booked ride only? click here
➤ Can I modify the date/time of travel? click here
➤ The name on the ticket is different from the one of the passenger, is this a problem? click here
➤ Have you booked the wrong route but you still want to use your ticket? click here
Find all the FAQs here
Terravision Airport transfers: frequent, efficient, convenient
Contact info
United Kingdom
- customerservices@terravision.eu
- www.terravision.eu
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Francis was extremely helpful
Francis was extremely helpful, polite and had excellent service.
July 20, 2026
Unprompted review
Mario from TerraFast was absolutely…
Mario from TerraFast was absolutely amazing. He was early to pick me up, was very helpful with my three big bags, and was super friendly. This is fantastic service. Thank you, Mario!
July 20, 2026
Unprompted review
Overcharged by staff at Milan Malpensa & refund denied
The cashier at Milan Malpensa charged me for 2 adults instead of 1 by mistake. She told me to travel and email support for a €16 refund. When I did, support refused to refund me and hid behind a 'ticket validated' excuse, ignoring their own staff's error and instructions!"
June 24, 2026
Unprompted review
Easy to change departure time of bus ticket
Easy to change departure time of bus ticket.
Online booking process.
July 13, 2026
SCAM!!
Hi im Ana Giles a customer in Rome Italy. Termini station. I just bought a ticket to Ciampino Airport and when I buy it it tells me that it goes. Then he tells me that he is going to Fumicino and I told him Ciampino after charging me £18 I tell him to get on the other bus because they are from the same COMPANY and that one if he goes to Ciampino and tells me YOU HAVE TO SELL YOUR TICKET TO SOMEONE WHO GOES! And he doesn't give me another solution. The seller was a man of 30 to 35 years old, average height and of Chinese or Japanese descent. It's a total scam that he doesn't want to reimburse me when I explicitly told him CIAMPINO AIRPORT. I had to buy from the following company. Because your company didn't even let me board the one that was going in the direction of Ciampino knowing that it was a mistake of yours!
I want a refund of my money that was paid by card. Because it was a mistake of yours and the treatment you gave me was the worst. No application without empathy even knowing that my husband and I said CIAMPINO AIRPORT and on top of that mocking our situation both sellers the other with braided hair who told me that that bus was going to Ciampino.
July 13, 2026
Unprompted review
overall great.
July 2, 2026
We had such an amazing experience
We had such an amazing experience
It was for my daughter's 18th birthday
Everything was so clean, calm, and so many relax and saunas
We had everything included
Slippers, bathrobe, towel
And delicious apperitivo with lots of food
Just amazing
July 5, 2026
They engage in false advertising
They engage in false advertising, and their employees are indifferent and exploitative.
June 18, 2026
Unprompted review
Reply from Terravision
Dear Catalina,
We would like to reassure you that the Customer Services team's response is fully aligned with the company's policy. According to this policy, passengers holding lower-fare tickets who wish to travel on a different departure are required to purchase a new valid ticket.
The original lower-fare ticket, having remained unused, was eligible for a refund and has indeed been refunded. By contrast, a ticket that has been used for travel is not eligible for a refund.
We would also like to confirm that online fares are more advantageous than those available at the ticket office, as highlighted by the message on our website: "Book online and save." We strive to ensure that fare conditions are clearly communicated before purchase.
We regret that your experience did not meet your expectations and appreciate you taking the time to share your feedback.
Kind regards,
the Terravision Team
Perfect service which did exactly as…
Perfect service which did exactly as advertised, our driver (Mario) was very helpful.
July 8, 2026
Unprompted review
Non cancelation policy.
July 4, 2026
Easy to book from the UK
Easy to book from the UK, Fair price, clean coaches, approachable staff, services on time and just the right amount of air-conditioning.
Would definitely use again.
July 4, 2026
Very Kind drivers
July 6, 2026
Unprompted review
Francisco was nice and the way to our…
Francisco was nice and the way to our destination too. Very kind.
July 6, 2026
Unprompted review
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