Tesco Reviews 

Now there is the minimum basket charge i find as a single elderly person I make a mistake and spend a very small amount under the £50 minimum spend and have to pay the £5 minimum basket charge Yet I can shop at Morrisons online and only have to buy £25 with a delivery pass to get it delivered obviously Tesco dont want customers who only need small shops and cant get to the shops to buy things

Home delivery.
Drivers kept leaving my gate open after delivery which is outta order. When I was delivering papers as a child I was taught to always shut a gate after me...not Tesco drivers.
I put a delivery note with my orders asking for the gate to always be closed afterwards as I have two lunches.
DESPITE this note four times the gate was left open.
Last night at around 20.20 the same obese driver left the gate WIDE OPEN yet again 😡🤬
I did not find out until this morning when I went outside, trying to contact Tesco and speak to a human seems impossible too.
Useless, people can't even leave something as they find it, my gate must be closed obviously as I have dogs.

Date of existence is only the last time it happened.
Four bloody times, incompetence is something I cannot stand.
I won't write what I'd do to someone IF one of my dogs ever got hurt, it won't be good that's for certain 😡

At the entrance to Tesco in Bridlington there's a large poster proclaiming that they support schools in North Yorkshire. Trouble is, Brid is in East Yorkshire. You don't even know where your flipping shop is.

Bought some expensive cakes from Tesco as a treat, same night went to eat them and found mould on them, I would try and complain bit I threw the receipt, although proof with bank and clubcard available, won't buy cake from their again

I paid for my order to be delivered between 4 and 5 pm Saturday 4th July. No shopping arrived. No messages and the app hadn't been updated for hours.

I rang customer service who said there was a problem with the delivery van. Thought okay, things happen.

Explained I had to go to work at 6 and noone would be in after that but was happy to reschedule for Sunday 5th after 1.30 pm if that helped.

Sorry no slots available on Sunday will Monday do or if not you can cancel!!!

Ended up booking the night off work without pay and hoping for the best.

9.15 pm and still waiting, still no update.

I'm disappointed that Tesco has reduced the size of the bread packaging. It used to come in one larger pack, but now it's split into two smaller portions while the value doesn't seem as good. This feels like less value for customers. I hope Tesco will reconsider this change.

Tesco Marketplace not to be trusted. Bad customer service from 3rd party companies, no idea about the companies as often thought you're buying from tesco.

Visited the Caernarfon store 03/07/26, which I’ve used for many years. No maned till open at 7pm. Very poor customer service. Staff member standing just talking to each other, one even sitting on the window sill. Appalling service. Are customers who do a large weekly shop expected to check them out themselves. What about elderly customers? Staff member had closed her till and asked a supervisor to help, she just walked away. I agree that self service is fine when you have only a basket but when you have a large shop ( £160) it is not suitable.

Had a problem with a giftcard . Card was not activated at checkout and is useless . Manager of St Oswalds superstore Gloucester said there was nothing they could do and would not refund even though I had proof of purchase. Customer service counter staff rude and dismissive . They have just lost a whole family’s custom. Well done !
They are so big they just don’t care about their customers.

Total disgrace Tesco for the following reasons

A, shortage of basic foods as of July 2026
Potatoes
Bread sticks
Onions

B, what is the point of having a online shop when you select items that are in stock only for you to state they are out of stock week before then back in stock then out of stock again.why have t you. A system of when a customer selects an item it's theres not the opposite by keep taking it out of stock, on a regular basis now I losing QTR of my shopping items because Tesco is not telling the truth to there customers that they have either a supplier issue or a food short fall, this is basic foods we are talking here.

Let's see what the news media thinks of this outrage.

Have had Tesco delivery for more than 15 years. Items were always delivered from Kidderminster which were excellent. Now items delivered from Worcester which is very poor. Items constantly of poor quality, out of date, short dated or out of stock and not noted on delivery order.

Hi Tesco team,
I’ve been a loyal Tesco customer for over 3 years. Today I visited your branch (Store 5394) and saw many country flags on footballs for the tournament.
Unfortunately, there was no Saudi Arabian flag at all. I was really disappointed and surprised, especially as a regular Saudi shopper.
I’ve attached photos of the decorations and my receipt from today.
Branch: 5394
Date: 03/07/2026
I hope you can fix this issue as soon as possible.
Thank you,

I ordered a whoosh delivery yesterday and waited, then I received a message that the order was cancelled because we didn’t answer the door. I checked my Ring doorbell video history and nobody had been at our door. We have dogs and they always bark whenever someone is at the door, they never did. We were home and in the front room, with full view of the front gate. This is not the first time this has happened with Tesco. I will never order from Tesco again. They need to employ more intelligent drivers!

What's the point of having a customer service address if they don't reply to customers?
I suppose it improves the stats if complaints get swept under the carpet.

Worst online shop experience and worst customer service. Ordered twice online only to have both my orders cancelled. Ordered again scheduled a time for delivery only to be notified the driver is late and will arrive after my scheduled delivery time. After an hour I logged in to track the order only to see the order was cancelled AGAIN without being notified. Disgusting service from Tesco. They should be better ashamed of themselves.

Don't use this format ever ever ever. There is no way of contacting market place who at the end of the day your contract is with. Just get blanked or re directed somewhere else. What a let down from Tesco.

Tesco Whoosh is a waste of time, hardly anything you want is in stock. Sort your stock levels out Tesco!

I have been using Tesco Pharmacy for quite some time now (Spring Hill Birmingham) They are always working hard to make sure that Myself and my family have our Prescriptions all sorted out nicely. If there is ever a problem with anything they go above and beyond to make sure all is sorted out. They are also there for any medical advice we may need too. So Thank You to the Pharmacy Team at Spring Hill.

Order never arrived. Had to go to the shop to get my items. Absolute joke!!

I have received dreadful service from Tesco online. I haven’t been entirely impressed by the groceries I have received.

For example, I ordered 3 carrots and each carrot was the size and thickness of my little finger. I did discuss this with the delivery driver and received a refund for 1 carrot. Which is all well and good, but then I have to go out to the nearest shop to get what I actually need.

More recently, I placed an order to arrive after I returned from a weekend away. When the order was delivered, there wasn’t any chilled or frozen goods. There had been no email notification that Tesco had had issues due to the heatwave.

I have repeatedly tried to place orders online, but the app said there was no available chilled or frozen products available until 30/06/26 - it even stated this on 01/07/26!!

On 02/07/26 I tried again and it app said no chilled or frozen goods available at present. I’ve had to go out twice to get my groceries.

Why would I order a delivery when I have to go out and get half the goods I require from another supermarket?!

I contacted the online support service. It has taken me from 08.28 to 14:16 to get a refund on my Delivery Saver Service. To say they are reluctant to help is a massive understatement.

Despite being out of pocket by having to go out and get groceries elsewhere, I’m still not getting a full refund, but I have been sent an utterly futile £7 off voucher for my next shop with Tesco - because I told them that I would never shop with them again.

It’s been a very expensive lesson to learn. Please don’t waste your time and money with this company like I did.