No nonsense, reasonably straight forward in using savings account. Notified when interest rates change. New accounts relatively easy to set up and rates, whilst not the highest, are competitive on the... See more

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Company details
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Looking to apply for a new credit card, a loan, or to grow your savings? Tesco Bank could help you make the most of your money. Check out our exclusive offers, helpful tools and guides and learn how to get the very best value with your Clubcard. Tesco Bank is a trading name of Barclays Bank UK PLC.
Personal Loans
Written by the company

- Looking to buy a car, make home improvements or get on top of your finances? Discover how our loans could help you. Subject to status.
Contact info
2 South Gyle Crescent, EH12 9FQ, Edinburgh, United Kingdom
- https://www.tescobank.com/help/contact-us/
- www.tescobank.com

Credit Cards
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Was very easy one step to transfer old…
Was very easy one step to transfer old internet saving account. to new one.
Charge Back Rules need changing to cater for scammers
Up until now I've been happy with Tesco. They just refused a charge back claim from a hearing aid scammer because I hadn't returned the goods to their return address (That they say you have to do to get a refund) I told them I'd return them to their registered office address if they refused to provide the "proper" address. They simply refused to provide an address (as commented on other Trustpilot reviews) because they are scammers and quickly learnt that by refusing to provide this they circumnavigate the Mastercard charge back rules. Just like them saying you have a 45 day trail period BUT if you wear them you're not allowed a refund under the Sales of Goods Act as they are personal wear? They are really clever to stitch up Mastercard / Tesco so I really have to take my hat of to them. Think I'll buy a load of Chinese hearing aids and set up in competition. They've even closed an old Trustpilot site that had bad reviews and gained new reviews.
Tesco Security
Withdrawal stopped by security, very helpful agents during security check. Transaction completed after answering questions. App good but better to call Customer Services for large withdrawals.
Happy with the service
How to contact the company when they…
How to contact the company when they have no direct company contact number. I have not received a new card but have spent hours trying to find out how to let them know. Useless customer service - after many years I am thinking this is not what I want. I will probably have to find another creditable company that I can contact with using a basic phone number
Again could not help or explain why
I have a major brain cancer problem…
I have a major brain cancer problem which tool me longer to listen to but the young lady that helped me was very helpful
Clear and concise information
Clear and concise information
Competitive apr
Easy to navigate website
Almost immediate answer
Clear explanation of charges. Early settlement and option to refer payment for 2 months
Very easy and quick. Stress free
So easy to set up!!
I decided on Tesco Bank as they were recommended on the Martin Lewis website and they did not disappoint. It was so easy to use, very informative, great rate but extremely customer friendly. I’m delighted I went with them.
Variable rate Instant Access Internet Saver Doesn't vary
Variable rate Instant Access Internet Saver NEVER VARIES!. They just create a new Issue with a higher bonus rate and don't advertise the fact leaving you unnecessarily on the lower rate unless you check everyday and open/transfer to a new account with the higher rate They have been doing it for years. Marcus don't do this WHY ARE YOU>
Overall
Overall, my experience with Tesco Bank has been positive. I have found the products and services to be reliable, and the online banking platform is straightforward and easy to use. The customer service team has generally been helpful and professional when I have needed assistance. While there is always room for improvement, particularly in reducing response times and making issue resolution even more efficient, I have been satisfied with my overall experience and appreciate Tesco Bank's commitment to providing accessible and convenient banking services.
As I said earlier very good and quick…
As I said earlier very good and quick service.
No issues during this process.
Got my things sorted and what I like…
Got my things sorted and what I like about them so friendly,calm and respectful which is very important to deal with costumers I’ve called them few times and the same standard customer service.
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