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Tesco Bank Reviews 

54,051
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 9,898 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, polite, and professional, often resolving queries quickly. Many people appreciate the excellent customer service, highlighting the ease of speaking to a knowledgeable real person. The overall service and user experience are frequently described as straightforward, quick, and exceptionally good, simplifying processes like loan applications. However, some customers noted difficulties with online functionality, such as limited changes without calling or the absence of online chat. A few others experienced issues with payment processing, account blocks, or application rejections, sometimes leading to unresolved problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their politeness, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and politeness... See more

Service

Customers consistently note positive experiences with service, often highlighting helpful, understanding, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and... See more

Payment

Customers had ambiguous experiences with payment, with some reporting quick and easy processes for loans and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No nonsense, reasonably straight forward in using savings account. Notified when interest rates change. New accounts relatively easy to set up and rates, whilst not the highest, are competitive on the... See more

Rated 5 out of 5 stars

I am not sure of the gentleman’s name that I spoke to this evening, Scottish I believe! However, he supported me through my query end to end and provided me with direct assistance that answered my que... See more

Rated 5 out of 5 stars

Minimal automated phone prompts before speaking to a real person. The call was answered within 20 seconds. The representative listened carefully to the issue and suggested an amicable solution. All do... See more

Rated 5 out of 5 stars

Excellent customer service from the Tesco Bank Credit Card team. The staff member I spoke to was friendly, helpful, and professional. They resolved my query quickly and explained everything clearly. T... See more


Company details

  1. Bank

Written by the company

Looking to apply for a new credit card, a loan, or to grow your savings? Tesco Bank could help you make the most of your money. Check out our exclusive offers, helpful tools and guides and learn how to get the very best value with your Clubcard. Tesco Bank is a trading name of Barclays Bank UK PLC.

Personal Loans

Written by the company

Looking to buy a car, make home improvements or get on top of your finances? Discover how our loans could help you. Subject to status.

Contact info

Promotion box for Tesco Bank

Credit Cards

Compare our range of Clubcard Credit Cards. Subject to status.

4.3

Excellent

TrustScore 4.5 out of 5

54K reviews

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4.3

All reviews

(54,051)

9,783 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Charge Back Rules need changing to cater for scammers

Up until now I've been happy with Tesco. They just refused a charge back claim from a hearing aid scammer because I hadn't returned the goods to their return address (That they say you have to do to get a refund) I told them I'd return them to their registered office address if they refused to provide the "proper" address. They simply refused to provide an address (as commented on other Trustpilot reviews) because they are scammers and quickly learnt that by refusing to provide this they circumnavigate the Mastercard charge back rules. Just like them saying you have a 45 day trail period BUT if you wear them you're not allowed a refund under the Sales of Goods Act as they are personal wear? They are really clever to stitch up Mastercard / Tesco so I really have to take my hat of to them. Think I'll buy a load of Chinese hearing aids and set up in competition. They've even closed an old Trustpilot site that had bad reviews and gained new reviews.

July 22, 2026
Unprompted review
Rated 4 out of 5 stars

Tesco Security

Withdrawal stopped by security, very helpful agents during security check. Transaction completed after answering questions. App good but better to call Customer Services for large withdrawals.

July 20, 2026
Rated 1 out of 5 stars

How to contact the company when they…

How to contact the company when they have no direct company contact number. I have not received a new card but have spent hours trying to find out how to let them know. Useless customer service - after many years I am thinking this is not what I want. I will probably have to find another creditable company that I can contact with using a basic phone number

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Clear and concise information

Clear and concise information
Competitive apr
Easy to navigate website
Almost immediate answer
Clear explanation of charges. Early settlement and option to refer payment for 2 months
Very easy and quick. Stress free

July 22, 2026
Rated 5 out of 5 stars

So easy to set up!!

I decided on Tesco Bank as they were recommended on the Martin Lewis website and they did not disappoint. It was so easy to use, very informative, great rate but extremely customer friendly. I’m delighted I went with them.

July 22, 2026
Rated 1 out of 5 stars

Variable rate Instant Access Internet Saver Doesn't vary

Variable rate Instant Access Internet Saver NEVER VARIES!. They just create a new Issue with a higher bonus rate and don't advertise the fact leaving you unnecessarily on the lower rate unless you check everyday and open/transfer to a new account with the higher rate They have been doing it for years. Marcus don't do this WHY ARE YOU>

July 22, 2026
Rated 5 out of 5 stars

Overall

Overall, my experience with Tesco Bank has been positive. I have found the products and services to be reliable, and the online banking platform is straightforward and easy to use. The customer service team has generally been helpful and professional when I have needed assistance. While there is always room for improvement, particularly in reducing response times and making issue resolution even more efficient, I have been satisfied with my overall experience and appreciate Tesco Bank's commitment to providing accessible and convenient banking services.

July 22, 2026

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