thansen.dk Reviews 133,367

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

Super kvalitet, min nye scooter 2026, super glad for den. Har også købt med stor servicepakke 3 år. (Min gamle scooter var fra 2019)

Rated 5 out of 5 stars

I recently visited the Thansen store in Helsingør and had an excellent experience. The click and collect service was super fast – my order was ready to pick up in no time, which made the whole proce... See more

Rated 1 out of 5 stars

My order was canceled several times without me being contacted. I only received a message that they had tried to contact me but were unsuccessful, which is untrue. After rescheduling, the reservation... See more

Company replied

Rated 5 out of 5 stars

Top experience with my recent orders from herning. I changed my car tyres from them. it took only 45 min. Really professional service I also had good experience while return / cancel order. They we... See more

Company details

  1. Car Accessories Store
  2. Auto Parts Store
  3. Bicycle Store
  4. Bike Accessories Store
  5. Mobile Home Supply Store
  6. Motorcycle Shop

About thansen.dk

Written by the company

Landsdækkende butikskæde og en af Danmarks største webshops.

  • Dag til dag levering
  • Leveret eller gratis
  • 365 dages returret
  • Byt i vores butikker over hele landet
  • Click & Collect - afhent efter 30 min.

thansen opererer i dag både i Danmark, Norge og Sverige med et stort sortiment på over 250.000 varer.

Written by the company

Hos thansen sætter vi en ære i at tilbyde vores kunder en fantastisk oplevelse - hver gang.
Hurtigt og effektiv levering
Vi leverer dine varer hurtigt og effektivt med dag-til-dag levering, så du kan have dem allerede dagen efter din bestilling.
Click & Collect
Bestil online og afhent dine varer allerede inden for 30 minutter med Click & Collect, i en af vores mange butikker over hele landet.
365 dages returret
Hos thansen har du hele 365 dages returret, så du kan følge dig tryg og har god tid til at beslutte dig. Skulle du få brug for at bytte en vare, kan du nemt gøre det i en af vores mange butikker spredt over hele Danmark.
Historie om thansen
thansen blev grundlagt i 1991 i Middelfart, hvor man stadig finder vores butik, administration og centrallager. Siden er det gået stærkt og i dag har vi butikker over hele landet og en webshop med mere end 250.000 varer på lager. thansen har siden også ekspanderet til andre lande og har i dag butikker og webshop i både Norge og Sverige.

Contact info

4.1

Great

TrustScore 4 out of 5

133K reviews

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Rated 1 out of 5 stars

Wheel Sensor not working. Poor Punctuality.

Wheel Sensor not working. Poor Punctuality.

My scheduled time was 18:00, but the work started at 19:15 and went on untill 21:15. I got the message that the work was done at 19:38, which is completely incorrect, as the work actually ended at 21:15. The Service worker was definitely not happy with the tire mount and he was telling me that the tire change is very complicated for an EV. However, in the website, there is nothing that says EVs are not allowed and i have dont the tire mounting, last season at Thansen without any issues.

I was returned with the car, with one of the wheel pressure of 1.6, well below the range of ideal 2.5. And most importantly, one of the wheel sensor is not working now.

November 19, 2025
thansen.dk logo

Reply from thansen.dk

Hi Yoganandan,

Thank you for reaching out.

We are sorry for the issues you experienced with the tire change on your EV.
I can see that the matter has already been followed up on, so we can find a solution regarding your tire pressure sensors.

We appreciate your patience, and we will do our best to ensure everything is handled correctly.

Kind regards Alexander
thansen

Rated 5 out of 5 stars

Good

It was a good experience with thansen. The customer care was great.

November 12, 2025
Rated 2 out of 5 stars

I picked up a different product than the one I ordered

Since it was in stock, I ordered online item no.: 230203021, but when I went to the store in Brondby to pick it up I was given a different product (item no.: 230203022). Surprisingly, the one I had ordered was not available.

November 10, 2025
thansen.dk logo

Reply from thansen.dk

Hi Leonardo,

Thank you for reaching out.

We apologize for the mix-up with your order. It appears that the item you originally ordered (230203021) was not available at the Brøndby store at the time of pickup, which is why you received a different product (230203022).

We understand this was frustrating and are happy to assist you with exchanging the item for the one you originally ordered or processing a refund if you prefer.

Kind regards Alexander
thansen

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