The Big Phone Store Reviews 

Reply from The Big Phone Store

Aug 10, 2026

Hello Harry,

Thanks for leaving us such a great review.

It's fantastic to hear your order arrived quickly and that your phone was in 'Pristine' condition, just as you expected. We make sure all refurbished devices go through certified checks, and our 'Pristine' grade means it will have only very light signs of use.

We also get orders placed before 3:30 p.m. on weekdays dispatched the same day for next working day delivery.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 10, 2026

Hi Mrs. Tang,

Thank you for your wonderful review! It's great to hear we've taken the fear out of buying a secondhand phone for you.

We know it can feel risky to buy refurbished, so we put every device through extensive certified checks. This means you get a fully functional product every time, backed by our 12-month warranty and 45-day no-quibble returns. Our showroom in Wolverhampton also lets you see different conditions up close.

It's fantastic that the phones for your kids were in great condition. We grade our devices carefully on their cosmetic condition, from 'Like New' to 'Good,' so you always know what to expect.

We really appreciate you highlighting our great customer service and reasonable repair service. All our customer support and refurbishment work are handled by our own UK team in-house. This helps us maintain high quality and offer excellent value.

It means a lot to us that you've trusted us multiple times for your family's phones.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Aug 9, 2026

Hi Michael,

Thanks for your fantastic review! It's great to hear your order was easy, arrived quickly, was well packaged, and your product was exactly as described.

We aim to make the ordering process simple and clear. We know you want your new tech fast, so we dispatch orders placed before 3:30 p.m. on weekdays the same day. Standard delivery is typically next working day.

We also make sure all devices are securely packaged. Your device arrives in secure, reusable packaging that you can even repurpose if you send back an old device.

We also put every refurbished device through extensive certified checks. This means you get a fully functional product that matches its description, every time.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 8, 2026

Hello Lauren,

Thanks for your fantastic review! It's great to hear how fast and efficient your trade-in process was, from receiving your pack to getting paid the very next day after we received your phone.

We work hard to make sure our trade-in service is quick and straightforward. We pride ourselves on fast processing and same-day payments once we have your device.

It also means a lot to us that you found us to be a "Trustworthy company." We aim for transparent and honest payouts every time.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 7, 2026

Hello there,

Thank you for sharing such an amazing review. We’re really happy to hear you received over £200 for your trade-in with us, especially compared to Apple's offer.

We work hard to offer more accurate and better prices for your old phones. We believe in honest payouts, and we never use unrealistic headline prices that lead to downgrades.

It's also great that you experienced our quick payment process. We aim to pay the full quoted price on the same day we receive and process your device, with no hassle.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Aug 7, 2026

Hi Walter,

Thanks so much for your great review! I’m really happy to hear you had such a good experience with our service.

It’s fantastic that you appreciate our option to add a new battery and screen protector when you buy a phone, and that we install them for you. We offer the choice to upgrade to a brand-new battery at exact cost price during purchase. This is on top of our guaranteed minimum 85% battery health with all our refurbished devices, so you get peace of mind and a phone that performs its best.

We’re thrilled to hear we’re now your go-to store for refurbished phones. That means a lot to us.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Aug 7, 2026

Hi DO,

Thank you for taking the time to share such a detailed and positive review. It’s fantastic to hear we restored your confidence after a less-than-ideal experience with another refurbished phone retailer. We understand that trust is a big factor when buying refurbished tech.

We're thrilled your iPhone 15 Pro Max in Pristine condition exceeded your expectations, especially with a genuine Apple battery at 100% capacity. We believe everyone should have great battery performance, which is why we guarantee a minimum of 85% battery health with all our refurbished devices. You also have the option to upgrade to a brand-new battery at cost price during purchase.

Your comments on our clear grading system and the option for a new battery are great to hear. We want you to feel completely confident in your purchase, and we're proud our quality matched what you expected. We also aim for a smooth ordering process, prompt delivery, and excellent customer service, so it's good to know everything worked perfectly from the start.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 7, 2026

Hi Ted,

Thanks for taking the time to leave us a review. It’s good to hear your phone arrived on time and with care.

We're glad you’re happy with your phone. We put all our refurbished devices through extensive certified checks. This means they are 100% functional before they reach you.

Thanks Again,
Abdul The Big Phone Store Team

Reply from The Big Phone Store

Aug 6, 2026

Hi Thurston,

Thanks so much for taking the time to leave us a review. It's really good to hear you experienced great service and quick payment.

We pride ourselves on providing a smooth and fair experience, especially when you trade in a device with us. We know how important it is to get paid quickly and the full amount you expect. That's why we make sure to pay the quoted price on the same day we process your device, provided the description is accurate.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 6, 2026

Hi John,

Thanks a lot for your review. It's great to hear that your purchase was everything you expected.

We work hard to make sure our 'Pristine' condition devices look fantastic, with only very light signs of use, so I'm glad that matched your expectations. We also guarantee a minimum of 85% battery health on all our refurbished phones, and it's brilliant that yours came with 100%. You can always choose to upgrade to a brand-new battery at cost price when you buy a device from us.

I'm sorry to hear you had some concerns about the Post Office delivery. We appreciate your feedback on shipping, and we'll certainly take it into account as we always aim to improve our service.

Thanks Again,
Abdul The Big Phone Store Team

Reply from The Big Phone Store

Aug 6, 2026

Hello Fred,
Thanks for your excellent review. It's great to know your phones arrived promptly and looked 'as new'. We work hard to make sure our refurbished devices meet high standards, so it's good to hear the condition impressed you. We also test every device thoroughly to ensure they are 100% functional and work perfectly from the first switch on. This commitment to quality means you get an excellent product at a fair price.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Aug 6, 2026

Hello Mr Noble,

Thank you for your review. I'm pleased your order arrived exactly as advertised and on time.

We make sure our product descriptions and grading are accurate, so you always know what to expect. We also pride ourselves on our fast, reliable delivery, with most orders dispatched the same day.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 6, 2026

Hi there,

Thanks for your feedback! It's great to hear you had good service and prompt delivery.

We work hard to process all orders quickly. We aim for same-day dispatch on weekdays for orders placed before 3:30 p.m. Our customer service team handles everything in-house, so you always get direct and helpful support.

Thank You,
Adam The Big Phone Store Team

Reply from The Big Phone Store

Aug 6, 2026

Hi Richard,

Thanks for your feedback! We're really pleased to hear everything was good with your order.

We work hard to make sure every customer gets a great experience with a fully functional device and excellent service. Your positive words mean a lot to us.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 5, 2026

Dear Trevor,

We're sorry you're disappointed with the valuation. Our trade-in prices are based on current market demand, resale value and the condition of the device.

There is absolutely no obligation to proceed with the quote if you're not happy with the valuation, and you're welcome to keep your device or explore other options.

Kind Regards
Customer Relations Team
The BIG Phone Store

Reply from The Big Phone Store

Aug 5, 2026

Hi Shane,

Thanks for sharing your review! It's fantastic to hear that your phone arrived so quickly and looked like new, even though you ordered a 'Very Good' condition.

We put every device through extensive checks to make sure it's 100% functional, and we're always happy when our cosmetic grading exceeds expectations. It sounds like you got a real gem! We also get orders out fast, so it's great that our same-day dispatch and next-day delivery worked for you.

You've discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

We appreciate you recommending us and are glad you found the price awesome too. We aim for quality-led pricing so you get great value every time.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 5, 2026

Hello,

Thank you for your feedback! It's great to hear you found the process very easy and appreciated our communication.

We're especially pleased that you got exactly what you were quoted with no quibbles. We pride ourselves on transparent pricing and paying the full quoted price on the day we receive and process your device, as long as the description is honest. We know how important it is to get a fair deal without any hidden reductions.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Aug 5, 2026

Hi Mr Kinsley-Smith,

Thanks for your fantastic review. It's great to hear you had such an excellent experience with your payment, our service, and especially our customer support.

We aim to make buying refurbished tech easy and stress-free. We’re glad our UK-based team could provide you with the great support you mentioned.

It sounds like you've found one of the industry's best-kept secrets. We might not be a household name yet, but our high customer satisfaction comes from our commitment to quality products and direct, human customer service. We're grateful for your recommendation.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 5, 2026

Hi Jeff,

Thank you for your fantastic review! It's great to hear you found it so easy to choose the phone you wanted and that you were so impressed with how quickly it arrived.

We know how important speedy delivery is, which is why we offer same-day dispatch on orders placed before 3:30 p.m. on weekdays, usually arriving the next working day.

It sounds like you have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 5, 2026

Hi Mr. Parker,

Thank you for your feedback. I'm really pleased to hear that you experienced no problems with your order.

We work hard to make sure everything goes smoothly from start to finish. Our team puts every refurbished device through rigorous, certified checks to ensure it's 100% functional before it leaves us.

Kind Regards,
Ben The Big Phone Store Team