The Drone Worx Reviews 

493
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Very pleased to have found this company. Booking in the drone repair was straightforward with good communication throughout. This extended to the repair itself, keeping one informed as to what was b... See more

Rated 5 out of 5 stars

Fantastic customer support! and very quick to fix/dispatch the repaired drone. Always in contact and ready to answer any questions, every update of the repair was emailed to me, would definant... See more

Rated 5 out of 5 stars

Spot on service. I'm new to this drone malarkey. I was gifted a drone that had been sat in a loft for many years with bits missing. After collecting cables, battery charger, batteries etc... See more

Rated 5 out of 5 stars

My phantom 4 had charging problems didn't quite know what to do so I Google and came across the drone worx sent an email saying my problem they sent me a label to send to them .the guys are very he... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Drone worx is changing the Drone industry in both the hobby aspect, commercial and competitive. By specializing in these fields we can give the best advice to our customers on what they could do to improve their machines. We aim to bring you the best product offerings direct from manufacturers Spektrum, Futaba, Turnigy, DJI, Emax, ImmersionRC, HPI-Racing, Feiyu-Tech and many more, this allows us to get direct support with any issues our customers bring to us, allowing us to get it resolved as quickly as possible, but also to bring you the latest products at the best prices. With 10 years at hobby level and 5 years commercial experience in RC we have dealt with a wide range of product, this has allowed us to choose our range of products that we feel you our customers will enjoy too! Need something remotely controlled for a specific task? Bring the problem to us and we'll do our best to prototype-to-product a system that will fill your needs, having previously designed systems for aerial photography, package delivery, security systems and unmanned surface photography equipment, we enjoy taking on a challenge and adapting something remote controlled to fit new roles. We put pride into our work to bring you a product that is built to a high standard, doing our best to make custom builds neatly presented and thoroughly tested to ensure that you get smooth operation upon receiving your item, and to make sure that it will fit the result you, as our customer, wants. Need to contact us? Get in touch through telephone, email, instant messaging or video conferencing, with us utilizing a wide range of communication methods listed on our contact us page in order to allow you to contact us one way or another. Need something quickly? Drop in, with our trade counter now open for business you can collect what you need when you need to.


Contact info

4.8

Excellent

TrustScore 5 out of 5

493 reviews

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4.8

All reviews

(493)

1 review in the last 12 months

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Rated 3 out of 5 stars

Not great

Not great. Battery worn out doesn't stay charged, also Controller is faulty, boots up and drains battery, showing on display, some Controllers have this fault, will have to swap Mainboard when I have time.

July 4, 2020
Unprompted review
Rated 5 out of 5 stars

Need parts for your drone..look no further!!

Really excellent service. I will go straight to these guys for all my future drone needs. I hunted high and low on the web for a small connecting cable for my Phantom 3 Pro and couldnt find it. These guys had stock in abundance because they strip down drones as well. They were very helpful on email and even discounted my purchase because they sent the single cable I needed instead of a pack, most of which I didn't need. Have fitted it and drone now working perfectly. Thanks for all your help. 5 Star service.

June 14, 2020
Unprompted review
Rated 3 out of 5 stars

Website said in stock, not the case

Ordered an item the website claimed was in stock and paid for express Saturday delivery. Saturday came and went so I dropped an email asking what was going on as nothing arrived – I didn’t receive a response so emailed again later on Monday. Eventually received a response early on the Tuesday saying it wasn’t in fact in stock so they issued a refund which was fine, but if they’d just let me know it wasn’t in stock on the Friday (ordered on Thursday) I could have saved myself a headache and ordered elsewhere.

June 11, 2020
Unprompted review
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Rated 5 out of 5 stars

I would no hesitate having Drone Worx…

I would not hesitate having Drone Worx to repairing my drone, because I am one of the vulnerable people, it was all organised by the team to collect, repair, and deliver back to my home reasonably priced, quick turnaround brilliant what more could I ask for throughly recommend Drone Worx once again many many thanks. Martin.

May 29, 2020
Unprompted review
Rated 4 out of 5 stars

Drone Worx repair to gimbal mounting bracket

Drone worx arranged for collection, repair and delivery of my drone; I had crash landed and broke the mounting bracket on the gimbal. camera still worked , but was informed it was faulty and needed to be replaced. I asked for the replaced parts to be sent back but that is not policy. Quite an expensive exercise, turnaround was very quick.

May 22, 2020
Unprompted review
Rated 1 out of 5 stars

Still awaiting my delivery

I made my order over two weeks ago no still have not received my order

April 22, 2020
Unprompted review
The Drone Worx logo

Reply from The Drone Worx

Hi Leanne,

We didn't receive any correspondance from you about your missing order, we've just looked into your order and have emailed you in relation to it.

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Rated 5 out of 5 stars

I couldn't speak more highly of them

I couldn't speak more highly of Simon and The Drone Worx team. Firstly, they gave me a ballpark figure to fix my broken Mavic Air. No one else would do that without having it first. They inspected the aircraft thoroughly, found vibration in a second motor and gave a good price to complete all work. Then the Covid situation made it impossible to go collect it and they shipped it back by courier at a reasonable price. I would recommend them 100% for their professionalism and application to the job at hand. Fortunately, they are relatively local to me so if I have the misfortune of pranging my Air again, I know who to turn to. Top marks!

April 8, 2020
Unprompted review
Rated 5 out of 5 stars

My drone required further investigation…

My drone required further investigation for which there was an additional charge. I was at first taken back by this and said so, quite abruptly in an email. I then received a call explaining why and that the charge would be taken off my final bill. I really appreciated this call and then felt guilty for being too quick to criticise. The.service I received was excellent and great value for money and I highly recommend it. I hopefully wont need to but if I do have another fault wont hesitate to use this service again.

March 24, 2020
Unprompted review
Rated 5 out of 5 stars

Great!

Really efficient .
Customer service exemplary with continual updates .
Competitively priced and a good repair job done.
Would defo use again ...but hope I never need to lol.

March 24, 2020
Unprompted review
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Rated 1 out of 5 stars

Completely dissatisfied

Completely dissatisfied, I was assured they would have no trouble fixing the Phantom 3 standard module. I knew in advance there were shortages of parts, but they Worx said No Problem.
I had to chase up 2 emails not answered, which delayed the process by 2weeks, they couldn't fix my drone as the part was not available. I then paid for the return, which I also had to chase up a week later as they had not seen that paid invoice. Complete shambles. Incompetent administration and false promises.

March 17, 2020
Unprompted review
The Drone Worx logo

Reply from The Drone Worx

Sorry your experience wasn't a good one this time round, I can see there was some errors on our side with email/invoicing. So appologise for this, unfortunetly due to the age of the drone, parts are becoming obsolete, obviously its in our interest to repair everything we can but sometimes its out of our hands in relation to parts availability.

Rated 5 out of 5 stars

magic 2 pro drone repair

Collected my sons repaired crashed drone after 3 days. my son tested it on 14/3 and was delighted with repair. well done Edward who attended to me. mike Hogan

March 14, 2020
Unprompted review

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