I recently purchased a bottle of perfume online, and unfortunately it arrived faulty and wouldn’t spray. I tried contacting customer service via, email, insta, and telephone. But wasn’t getting anywhe... See more
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I asked the assistant if there would be a reduction in price if I became a member of your club. There was no reduction but she then did further research to see if there was any other means of obtain... See more
Hi, went in to collect purchase. Assistant in East Kilbride was friendly, polite and efficient. I was also looking for a present for a teenager and she helped greatly. Not looking to spend too much an... See more
Went into the Bedford branch, and the team member that served us was nothing but spot on!! I have checked my receipt but I couldn’t find a name on there but she was nothing but helpful, not pushy o... See more
Company details
About The Fragrance Shop
Written by the company
Established in 1994 The Fragrance Shop is the UK’s leading independent fragrance retailer with over 400 fragrance brands available in more than 200 stores throughout the UK.
Shop from a wide range of fragrances from luxury perfumes and aftershaves, to bestselling scents for him and her, gift sets galore and a host of classics all under one roof – and with the unrivalled knowledge and help from the in-store fragrances experts, there’s a fragrance for everyone.
Through a unique training experience and knowledge in fragrance, the friendly store experts at The Fragrance Shop are always on hand to make finding the perfect scent a hassle free, enjoyable experience whether it's something for yourself, or a gift for someone special.
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4.6
Excellent
191K reviews
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Attentive assistant
Attentive assistant, helped with choices and offered alternatives and new fragrances available with free samples.
September 8, 2026
The young sales lady who was there was…
The young sales lady who was there was extremly friendly, professional , she listened to what i wanted and proceeded to test the fragrances, she got it exactly right on her first try. For these reasons thats why i am a returning customer. Well done
September 11, 2026
The young girl who served me was very…
The young girl who served me was very helpful and let me try quite a few different perfumes before I chose. There was no pressure and was very chatty without being too in your face.
September 9, 2026
Great value for money
This the second time I've bought this perfume for a gift as its lovely scent and such a great price.
September 8, 2026
The customer service was great
The customer service was great. Very helpful. Friendly service
September 11, 2026
Very nice lady who was very…
Very nice lady who was very knowledgeable about the new perfume I wanted. Also told me which coco mademoiselle had the longest lasting perfume. So thankyou I love the new crush which I purchased. Kind regards katrina Anna Cushnahan.
September 8, 2026
Really good staff didn’t catch her name…
Really good staff didn’t catch her name but she was helpful and really nice
September 11, 2026
Sales person was very patient as I…
Sales person was very patient as I couldn’t find my usual perfume Kenzo Jungle.
She took the time to assist me on getting a perfume that suited me.
She was very customer focused.
September 7, 2026
Your sales was very polite and very…
Your sales was very polite and very informative on the products
September 11, 2026
Really good value especialy having a…
Really good value especialy having a membership. The shop assistant was very helpfull, and pleasant, and i got everything i wanted at a good price
September 11, 2026
Very helpful young lady served me
Very helpful young lady served me.
Offered lots of different fragrances to smell.
Found the perfect one ☺️
September 11, 2026
Good service and value
Good customer service and a great selection for great value. Would recommend the store to anyone looking for great value fragrances.
September 11, 2026
The lady at the counter was really…
The lady at the counter was really helpful and went out of her way to provide me with what I needed . She is an asset to the fragrance shop
September 11, 2026
The customer service was really good…
The customer service was really good they let me test a couple of the perfumes from the same brand before I made my choice.
September 10, 2026
Really pleasant very helpful nothing…
Really pleasant very helpful nothing was to much trouble would definitely shop there again.
September 11, 2026
very friendly & helpful staff couldn't…
very friendly & helpful staff couldn't do enough for you
September 8, 2026
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