I had an hour with Taylor to sort my iPad out for me. He was confident, knowledgable and relaxed about the whole process. He was extremely patient with me asking numerous questions and was able to e... See more
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Excellent post purchase support for my MacBook Air. Had an issue with an app and it was all sorted out in record time. Have used the IT Store several times already and will definitely return!
Requested that data was transferred from an old iPhone to replacement..all done successfully apart from inability to transfer my whatsapp account that seemed to baffle the two employees. Later that da... See more
Super helpful and super knowledgable Mac Experts The Mac I'm typing this on comes from The iT Store. It was a great value refurb in great condition. They also did a fantastic job of taking the good p... See more
Company details
Information provided by various external sources
The iT Store offers Support, Repairs, Upgrades and Training for iPhone, iPad, iMac, MacBook Pro and Air and other Apple devices in our Canterbury Store
Contact info
16b Burgate, CT1 2HG, Canterbury, United Kingdom
- 01227455250
- info@theitstore.com
- www.theitstore.com
4.6
Excellent
410 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent service
Excellent service, bought a very nearly new laptop and we are delighted with it.
We then had a problem with our WiFi as printer would not connect to the laptop. So a member of staff about to the house and sorted it. I can’t speak too highly of them.
I recommend them to anyone like me who prefers Apple products.
Thank you to The iT Store.
January 13, 2024
Unprompted review
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Good price
Good price - great value.
Accidentally spilled cola on a small area of the keyboard on my MacBook Pro (2019), resulting in sticky keys. All cleaned now and working as it's supposed to.
February 3, 2024
Unprompted review
Bought new iPhone 15
Bought new iPhone 15. Staff in the store are all tech experts. No pushy sales talk. They carefully transferred all apps and data from existing phone onto the new one. Am confident from experience I can rely on them if any difficulties arise. None have. New phone operating perfectly.
January 26, 2024
Unprompted review
Very efficient and easy to deal with.
January 24, 2024
Unprompted review
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Purely Brillant
The staff couldn't be more helpful, they put my mind at ease and looked for the best solution to the problem i bought them with the best price available, they were brilliant from beginning to end and i wouldn't go anywhere else other than the I.T. Store in Canterbury with an IT or phone problem again.
January 20, 2024
Unprompted review
Fantastic
Fantastic! Quick chat, brought in the Mac and it was fixed over night. Super happy with all aspects.
January 20, 2024
Unprompted review
Friendly advice
Friendly advice, no technobabble and a quick and cheap solution to fixing an ancient MacBook. Will definitely use again.
January 4, 2024
Unprompted review
Quick,efficient , done well and friendly people
They got my laptop back working with short notice, shorter deadline and at a reasonable price.
December 13, 2023
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Fantastic Service - Job Done!
From the moment I entered the shop I was impressed. I'm am old geezer and not good with IT .. my iMac was painfully slow, but a few minutes analysing the problem and then leaving it at the shop for the afternoon was enough to leave me with a desktop that is now a pleasure to use. Fantastic service!
November 29, 2023
Unprompted review
SO helpful, friendly and positive.
Our internet died on Friday morning and even though it was repaired, my MacBook Air refused to recognise me and I was still unable to log on. I called the iT Store who have previously saved me. They asked if I could go in to see them. We arrived a few hours later and they sorted it out within about five minutes. The relief! I would not have been able to fix it myself. I offered to pay but they refused. So helpful and friendly and positive! I can't imagine not having them around. Thank you!
December 1, 2023
Unprompted review
Great service
Great service. I poppe in to see if they could repair my iPhone screen and in 30 mins it was done ✅
November 11, 2023
Unprompted review
Helpful team of mac experts
They replaced my battery prolonging the life of my old mac! (: 🙏
November 16, 2023
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A happy customer
I visited the store with my iPhone because the battery needed replacing. Good advice to trade it in and buy a refurbished 12 mini. The shop transferred all my data and answered my questions. I am v happy!
October 17, 2023
Unprompted review
OUTSTANDING SERVICE!!!
We attended this store today after having terrible service from the Apple store in Canterbury. My daughter had a problem with her Iphone 11. We couldn't purchase icloud plus storage, as there was a problem with the account settings. The very knowledgeable member of staff spent a long time with us going through everything possible to solve the issue and eventually he sorted everything out for us. He was polite and well mannered and really knew his stuff!! I would recommend this shop to anyone. The service we received was excellent. I always find these independent places so much better than the big stores, who's staff really couldn't care less.
October 7, 2023
Unprompted review
The iT store switched out a failing…
The iT store switched out a failing drive for a new SSD drive - works a dream - like getting a new computer for a fraction of the price. Quick, courteous and efficient throughout. I would definitely recommend to anyone.
September 20, 2023
Unprompted review
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The best service ever
The best service ever. Don’t waste your time working on something you have no idea how to fix. Visit Oliver at the IT store in Canterbury. I’ve been many places trying to get professional and quick service and I found the best ever right down the street (My IWatch went bonkers on the way to Canterbury this week. I tried for about an hour looking at videos studying and just trying to fix it). Lynne
September 27, 2023
Unprompted review
Absolutely fantastic in their…
Absolutely fantastic in their knowledge, patience and helpfulness.
September 22, 2023
Unprompted review
Very happy with my experience
Very happy with my experience - staff are knowledgable and friendly and efficiently sorted out all my needs. Highly recommend.
September 6, 2023
Unprompted review
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