THE LEAK DETECTION COMPANY Reviews 

1,308
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the smooth booking process, noting that professional engineers always arrive promptly and handle complex inspections thoroughly. Many individuals deeply appreciate the clear ongoing communication and the comprehensive reports provided shortly after the work is successfully completed by the team. Some reviewers were not happy with the relatively high costs involved for the specialized detection services provided. A few consumers also mentioned that overall prices felt quite expensive given the final outcome or sometimes the lack of a permanent plumbing fix.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that staff are punctual, professional, and... See more

Staff

Reviewers highlight positive aspects of staff, noting that engineers and office workers are consistently... See more

Price

Clients share ambiguous opinions on price, noting that while the service is expensive and sometimes reaches... See more

Response time

People report positive experiences with response time, highlighting incredibly fast communication from both... See more

Booking process

Customers had positive experiences with booking process, highlighting how easy and efficient it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jono at the Leak Detection Company was incredible. We were experiencing lots of escaped water under the floor in our flat, which was causing us a lot of concern. Jono was calm, highly skilled and pa... See more

Company replied

Rated 5 out of 5 stars

We had excellent service from this company. My mother had a mains water leak into her house. We were able to pick up a cancellation space and their engineer, Jonathan, arrived the same day. Jona... See more

Company replied

Rated 5 out of 5 stars

The Leak Detection Company were very quick and responsive in booking in with me. They found the leak and fixed it within 2 hours. Which 2 other plumbers couldn't locate. Yes it's expensive, but honest... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Friendly plumber. Explained the process thoroughly. Correctly identified asbestos materials during process. Managed to leave us with hot water while we waited for asbestos to be rem... See more


Company details

  1. Plumber

Written by the company

Established 2008, we are an independent family run business offering a nationwide domestic and commercial leak detection service. Using non-invasive methods, including thermal imaging, gas tracing, acoustic and endoscopic camera, we can accurately diagnose and locate hidden leaks, including mains water, hot/cold, heating, waste/drains, and flat roof. Our equipment works in a range of property constructions, including through concrete floors. Our employed engineers (DBS checked for peace of mind) are qualified and experienced plumbers. Most leaks can be exposed and repaired on the same day, by the same engineer. In domestic properties, we offer a ‘no find – no fee’ guarantee on internal hot and cold pipes (excludes heating and incoming mains, T&C’s apply). We provide a detailed written report with photos, typically the next working day, suitable for assisting with an insurance claim.

No Find - No Fee Guarantee

On domestic hot and cold leaks

* excludes Domestic heating & Domestic incoming mains pipework & all Commercial Leak Detections. T&Cs apply

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,308)

170 reviews in the last 12 months

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Rated 5 out of 5 stars

Can not fault this company Samantha was…

Can not fault this company Samantha was so helpful with the booking side & Simon went above & beyond finding the issue
I would definitely recommend this company defo 5 stars for them

July 15, 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for such a lovely review. I'm delighted Simon and Sam both provided good service and will be sure to pass your feedback onto them.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Leek in the garden

Anthony was very professional and kept us informed as to what he was doing to repair the leek. He left the garden tidy when he had finished repair.

July 14, 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Jean,
Delighted to hear Anthony was able to find and repair your leak.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

We notice some water damage in a new…

We notice some water damage in a new build property which was outside the 2 year guarantee, so contacted the Leak Detection Company to carry out a trace and access report to pinpoint the fault and confirm responsibility,
Leak found within the wall, report submitted to the developer who have now admitted responsibility!
Many thanks,

July 6, 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for your kind review. I'm pleased we were able to get to the bottom of the issue.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Highly professional job!

The whole process was most professionally carried out and Anthony kept us informed at all stages of the investigation. Highly recommend.

July 9, 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Dee,
Thank you for your great review. We are delighted to hear that Anthony provided such excellent service.
Kind regards,
Claire Morton - Office Manager

Rated 5 out of 5 stars

Very happy customer

The engineer that attended was prompt, courteous and very knowledgeable. Clearly outlined his strategy for diagnosing the issue at the outset and provided regular progress reports throughout. Very happy with the service provided.

July 2, 2026
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Reply from THE LEAK DETECTION COMPANY

Dear Andrew,
Thank you for your review. We are delighted you are happy with the service, we provided.
Kind regards,
Claire Morton - Office Manager

Rated 5 out of 5 stars

Very professional

Jamie was professional, knowledgeable and reassuring. Great experience with this company.

July 6, 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Frankie,
Thank you for your review, we really appreciate it.
Kind regards,
Claire Morton-Office Manager

Rated 5 out of 5 stars

Punctual, polite, and professional service.

Jamie who was our engineer was punctual and very polite. He explained everything while he went about a thorough investigation around the circumstances as to why we had a leak.
He successfully detected and fixed the leak within around 3 hours, and clearly explained the callout costs for the detection and correction work he would do before he did it. All work was done with minimal disruption and the site was left clean and tidy.
I would happily recommend 'The Leak Detection Company' and use them again in the future if I had any further issues.

June 30, 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Good morning,
Thank you for taking the time to leave us a review, we really appreciate it. I'm so pleased to hear that Jamie has provided such great service, and I will be sure to pass on your kind comments.
Kind regards,
Claire Morton - Office Manager

Rated 5 out of 5 stars
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Richard,
Thank you for your review, we really appreciate it.
Kind regards,
Claire Morton - Office Manager

Rated 5 out of 5 stars

Simon did a brilliant job identifying…

Simon did a brilliant job identifying our hard to locate and fixing it behind our kitchen units - thank you!

July 1, 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Hello,
Thank you for your review, which I'll be sure to pass on to Simon.
Kind regards,
Claire Morton - Office Manager

Rated 5 out of 5 stars

Great experience

Great experience - customer services provided a quick appointment and outlined all relevant costs and T&Cs.
On the day Sunny did a thorough job using various methods and quickly identified the leak and explained the next steps. The written report provided the next day outlined all the info required for a fix and discussion with the insurance company.

June 30, 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Justin,
Thank you for taking the time to leave us a review, we really appreciate it. I am delighted to hear that you are happy with the service received and will pass your comments on to Sunny.
Kind regards,
Claire Morton - Office Manager

Rated 5 out of 5 stars

Professional & calm in a stressful situation

In a very stressful situation, the Leak Detection Service were superb. All the people I interacted with during the process were reassuring, professional and efficient. I booked the appointment where Sam described exactly how they carry out the inspection. Andy, who phoned before arriving early, started work straight away, was patient, polite and reassuring. The report is accurate and a very useful document, written in plain English with photos and explanations. He offered several solutions and clearly explained the pros and cons.

July 1, 2026
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Reply from THE LEAK DETECTION COMPANY

Dear Anna,
Thank you for your lovely review. We are delighted you were happy with our service, from start to finish, and I will pass your comments to Andy and Sam.
Kind regards,
Claire Morton - Office Manager

Rated 5 out of 5 stars

Polite, Professional & Reasonably Priced

We were very impressed by Anthony (The Leak Detection Engineer) who was extremely polite and professional, detecting the leak quickly and then fixing it. The leak was 12 inches beneath a concrete floor in an old Victorian building. The leak had been there for 30 years plus. None of this phased Anthony. We would highly recommend the Leak Detection Company. They were professional and the cost was very reasonable.

June 23, 2026
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Reply from THE LEAK DETECTION COMPANY

Dear Robert,
Thank you for taking the time to leave us a review, which I will pass on to Anthony. It is great to hear that he he was able to locate and repair your long standing leak.
Kind regards,
Claire Morton - Office Manager

Rated 5 out of 5 stars

Absolutely excellent

Absolutely excellent. Very professional, super diligent and provided an extensive report which was really useful for the insurance.

June 19, 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Hello,
What a lovely review, thank you. Our engineer, Andy, will be equally happy to read it.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Great advice given and leak…

Great advice given and leak investigated thoroughly. Much appreciated.

June 19, 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Julia,
We appreciate you taking the time to share your experience. We're really pleased to hear you were pleased with our service.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

The Leak Detection Company were friendly, professional and thorough

The Leak Detection Company were excellent. Highly communicative, exceptionally professional identifying the problem quickly and providing a thorough report on work conducted and an assessment of the problem. Would highly recommend. They may not be the cheapest but would 100% say it is value for money. If I needed a leak detection service again I really wouldn't bother looking elsewhere

June 23, 2026
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Reply from THE LEAK DETECTION COMPANY

Dear Matt,
Thank you for your kind review, which I'll be sure to pass on to our engineer Simon. We appreciate your comments about our pricing, which we strive to keep as clear and transparent as possible. As part of our regular pricing reviews, we recognise that we are neither the cheapest provider nor the most expensive. However, we are confident that the quality of our service continues to offer excellent value for money.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

An efficient service using technology…

An efficient service using technology to hit for the problem. Techniques of using dye and taking readings of damp. And fibleoptic camera to locate a leak that I wasn't sure was even present. All done within a 3 hour window and a quick effective repair. A full report to send insurers too. A really good service found a solution to the problem.

June 19, 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Martin,
Thank you for taking the time to leave a review. I'm pleased to hear we were able to provide an efficient and effective service.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Excellent service

Excellent service. Found the problem when other services hadn’t. Extremely courteous and helpful and send us their report on the day of the visit. Would highly recommend.

June 12, 2026
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Reply from THE LEAK DETECTION COMPANY

Dear Mrs Harrison,
Thank you for your kind feedback. I'm glad we were able to get to the bottom of the problem for you.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Good standard of service.

The leak was located quickly.
The location and cause of the leak was explained simply.
The remedial works needed to repair the leak were explained simply.

June 18, 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for your review. We're pleased that the leak was located successfully and that the findings were communicated clearly.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Water Leak Issue

Nick, the engineer, was very professional and systematic in approaching the water leak. He was friendly and helpful in explaining what had happened and steps to take to fix the leak. Highly recommend this excellent service.

June 12, 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Mahesh,
Thank you for your wonderful review. We're delighted to hear that Nick provided such excellent service.
Kind regards,
Kim Cheney - Director

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