THE LEAK DETECTION COMPANY Reviews 

1,308
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the smooth booking process, noting that professional engineers always arrive promptly and handle complex inspections thoroughly. Many individuals deeply appreciate the clear ongoing communication and the comprehensive reports provided shortly after the work is successfully completed by the team. Some reviewers were not happy with the relatively high costs involved for the specialized detection services provided. A few consumers also mentioned that overall prices felt quite expensive given the final outcome or sometimes the lack of a permanent plumbing fix.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that staff are punctual, professional, and... See more

Staff

Reviewers highlight positive aspects of staff, noting that engineers and office workers are consistently... See more

Price

Clients share ambiguous opinions on price, noting that while the service is expensive and sometimes reaches... See more

Response time

People report positive experiences with response time, highlighting incredibly fast communication from both... See more

Booking process

Customers had positive experiences with booking process, highlighting how easy and efficient it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jono at the Leak Detection Company was incredible. We were experiencing lots of escaped water under the floor in our flat, which was causing us a lot of concern. Jono was calm, highly skilled and pa... See more

Company replied

Rated 5 out of 5 stars

We had excellent service from this company. My mother had a mains water leak into her house. We were able to pick up a cancellation space and their engineer, Jonathan, arrived the same day. Jona... See more

Company replied

Rated 5 out of 5 stars

The Leak Detection Company were very quick and responsive in booking in with me. They found the leak and fixed it within 2 hours. Which 2 other plumbers couldn't locate. Yes it's expensive, but honest... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Friendly plumber. Explained the process thoroughly. Correctly identified asbestos materials during process. Managed to leave us with hot water while we waited for asbestos to be rem... See more


Company details

  1. Plumber

Written by the company

Established 2008, we are an independent family run business offering a nationwide domestic and commercial leak detection service. Using non-invasive methods, including thermal imaging, gas tracing, acoustic and endoscopic camera, we can accurately diagnose and locate hidden leaks, including mains water, hot/cold, heating, waste/drains, and flat roof. Our equipment works in a range of property constructions, including through concrete floors. Our employed engineers (DBS checked for peace of mind) are qualified and experienced plumbers. Most leaks can be exposed and repaired on the same day, by the same engineer. In domestic properties, we offer a ‘no find – no fee’ guarantee on internal hot and cold pipes (excludes heating and incoming mains, T&C’s apply). We provide a detailed written report with photos, typically the next working day, suitable for assisting with an insurance claim.

No Find - No Fee Guarantee

On domestic hot and cold leaks

* excludes Domestic heating & Domestic incoming mains pipework & all Commercial Leak Detections. T&Cs apply

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(1,308)

170 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely satisfied with service

Simon the engineer was very professional, polite and friendly and extremely thorough in trying to locate our problem.
I would recommend your company to others.

June 2, 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Barry,
Thank you for taking the time to leave us a review. I'm very pleased Simon was able to deliver a high level of service.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Exceptional service from this company

Exceptional service from this company. From first contact, efficient office help and procedures plus knowledgeable engineers. Very highly recommended

June 9, 2026
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Reply from THE LEAK DETECTION COMPANY

Thank you for kinds words, which mean a lot to our team.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Nick was very good

Nick was very good

June 9, 2026
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Reply from THE LEAK DETECTION COMPANY

Dear Mikael,
Thank you for your review, which I'll be sure to pass to Nick.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

A very professional service

Andy was very methodical and explained the process very clearly at each stage. He found the source of a longstanding leak and put in a valve so that this could be stopped while we organise a more permanent fix as the leak was under kitchen units. He also gave thorough and helpful advice about how to proceed. I wish we had got this company in much earlier.

June 8, 2026
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Reply from THE LEAK DETECTION COMPANY

Dear Michael,
Thank you for your review, which I will pass on to Andy. It's great to hear that his experience and expertise were evident throughout the leak detection process and helped to successfully identify the source of the leak.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Impeccable Service

Sunny has visited us on a number of occasions and each has been a delight.

Comprehensive, unobtrusive investigations produce a detailed, readable report.

Cannot recommend The Leak Detection Company highly enough. They do what you would expect and really, really well.

June 5, 2026
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Reply from THE LEAK DETECTION COMPANY

Dear Will,
Thank you for taking the time to leave us a review. I'm so pleased to hear that Sunny has been able to provide such great service each time you've dealt with us. Your feedback is greatly appreciated, and I will be sure to pass on your kind comments.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Can highly recommend the company

Can highly recommend the company, as they found and repaired my heating leak. I had two other companies out prior, who were not able to locate the leak, as they did not have the specialist equipment required.

Everything was explained to me, before the booking and during the visit, so there were no nasty surprises.

June 5, 2026
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Reply from THE LEAK DETECTION COMPANY

Thank you for your review. I'm glad we were able to get to the bottom of your heating leak.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Very happy with the service by the Leak…

Very happy with the service by the Leak Detection Company. Simon, the engineer was very helpful and talked me through and the leak was detected with the Gas Test method in the first hour of the job.

June 1, 2026
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Reply from THE LEAK DETECTION COMPANY

Dear Kaiser,
Thank you for your review. I'm pleased Simon was able to locate your leak accurately and efficiently.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Successfully traced and fixed hidden leak

After concluding that I must have a hidden leak somewhere under my solid tiled kitchen floor, I contacted several companies, including some well known names, in the leak detection business.

The Leak Detection Company (LDC) stood out as Claire, my initial point of contact, was more willing than others I had contacted, to understand the situation and was very helpful. After reading reviews about LDC, I decided to appoint them to find and fix the issue.

LDC's technician, Elliott, was extremely professional and, despite 35 degree heat, remained unflappable in his search for the elusive leak that he found was caused by a perforated copper pipe buried in the screed under our kitchen floor. Elliott had a methodical approach to the situation, had sophisticated equipment appropriate to the job, was careful not to cause too much disruption and managed to find and fix the leak during his visit. He was also a very engaging person.

Although Elliott was unable to find and fix the leak in the first three hours included in the fixed price quote, this was primarily due to the time taken to find the leak and, importantly, to eliminate other possible causes. My view is that the time taken accurately reflected the complexity of the problem.

Based on my experience, I would certainly use LDC again without hesitation.

May 27, 2026
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Reply from THE LEAK DETECTION COMPANY

Dear Nick,
Thank you for taking the time to write a review. We aim to offer the best possible customer service and experience, and I'm delighted this shone through, both during your initial enquiries with Claire and with Elliott's leak detection.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Top marks on an excellent thorough job

A brilliant, professional company who I would recommend and definitely use again.

The engineer, Jamie Kingsmill, turned up before time, was very professional, had good knowledge and great communications. Explained everything in layman's terms, (so I kept up as best I could), and done a really thorough job. Very happy as I had 3 plumbers that could not detect a leak. The Leak Detection Company found it

June 3, 2026
Unprompted review
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Reply from THE LEAK DETECTION COMPANY

Dear Lorraine,
Thank you for taking the time to leave a review. Your feedback means a lot to our team. I'm pleased that Jamie was able to locate your heating leak and provide reassurance during what can often be a stressful situation. We appreciate your kind words and will be sure to pass them on to Jamie.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

We have used the company several times

We have used the company several times, and every time been impressed with the service. Leaks have been identified and fixed, with minimal impact. Great service and would recommend to friends.

May 26, 2026
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Reply from THE LEAK DETECTION COMPANY

Dear Emma,
Thank you for your review. I'm pleased to hear we've been able to deliver a consistent and reliable service.
Kind regards,
Kim Cheney

Rated 5 out of 5 stars

Reliable, professional, helpful

We’re really happy with the service we received from start to finish. Calls to the office to ask questions and make initial enquiries were dealt with in a friendly, helpful and efficient way. Jamie arrived bang on time on the day of the appointment , despite the long commute, and could not have been more helpful. Sourced our leak (we have a very long pipe that we are responsible for) in a few hours and gave great advice throughout.

May 28, 2026
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Reply from THE LEAK DETECTION COMPANY

Dear Mark,
Thank you for your review. Providing an excellent customer experience is important to us, so I’m delighted that both your initial contact with our office and the leak detection service provided by Jamie met your expectations.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Debbie,
Thank you for taking the time to leave us a review. We're delighted that we were able to identify the heating leak at the school.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

I didn’t know where water was coming from

I didn’t know where water was coming from but the plumber found it behind my washing machine, that had been installed wrongly. He corrected the pipe work and left everything very tidy!

May 26, 2026
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Reply from THE LEAK DETECTION COMPANY

Thank you for your feedback. I’m pleased we were able to get the issue resolved for you.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Incredibly thorough and professional…

Incredibly thorough and professional service was provided. Would highly recommend! I was very impressed by the quality of the work and the resolution for the problem, and additionally, simple things like how clean and tidy the kitchen was left afterwards, which isn't always the case.

August 28, 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for your review. We’re delighted to hear that you were pleased with the service.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Ease and quality from start to finish

It was so easy from start to finish. Booking was smooth and the whole team is super professional. Really happy with the quality of the job and service

May 26, 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for taking the time to leave us a review.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Dont look for anyone else...

Great communication, well presented, knowledgeable, helpful......solved a problem many others didnt! Would highly recommend.

May 19, 2026
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Reply from THE LEAK DETECTION COMPANY

Thank you for your review. I'm glad we were able to locate the leak for you.
Kind regards,
Kim Cheney - Director

Rated 1 out of 5 stars

Leak not found - massive bill

I have a relatively large leak somewhere in my system (1 bar per 24 hours). 6 hours work - no leak found! Massive bill. Website promises so much but for me nothing, Just lots of money down the drain.

May 19, 2026
Unprompted review
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Mr White,
I understand your frustration but unfortunately not all leak detections are straightforward and I feel we have not been provided a fair opportunity to investigate and resolve your issue.
As you know, we have implemented a follow up plan, including installing isolation valves and added dye to the heating system. As your pressure loss is over 24 hours, we have asked you to monitor the system over the same period. This will allow us to ascertain if there is definitely a leak on your heating pipework and not a fault with either the boiler or the cylinder's coil.
During our telephone conversation yesterday you quoted numerous times claims or guarantees from other companies. I tried to explain these other companies have no affiliation to us. You were also confused about our no find - no fee guarantee, which clearly states on our website and T&C's, does not include heating leaks. Despite this, I did agree a discount on your bill, as a gesture of goodwill, and thought we had demonstrated a commitment to concluding the job.
It is disappointing you have left us this review without allowing us to resolve your issue first.
Regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Highly Recommend

From my first conversation with Claire, I felt I was in very capable hands. She took the time to understand my situation and explained the leak detection process in detail, including how the insurance claim would work with my provider, AA plc. Claire was extremely helpful and managed to arrange an appointment much sooner than other companies I contacted, who were quoting waiting times of up to two weeks.

Today, Simon came out to carry out the work, and he was an absolute gentleman. He explained every step of the process clearly and in detail, fixed the issue efficiently, and demonstrated great skill and professionalism throughout. He was also very patient in answering all of my questions.

I’m extremely pleased with the service I received from start to finish. Both Claire and Simon were knowledgeable, professional, and genuinely helpful. I would highly recommend this company to anyone needing leak detection services.

May 18, 2026
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Reply from THE LEAK DETECTION COMPANY

Dear Rahail,
Thank you for your review. I'm very pleased you were happy with the service provided by my colleagues Claire and Simon.
Regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Professional Company

I was very impressed with the professionalism of this company from beginning to end.

We were advised by a building surveyor that the damp wall that we had in our kitchen was possibly due to a leaking pipe rather than rising damp, but that it would be difficult to locate the source.

The Leak Detection Company managed to locate and fix the leaking water pipe which was buried beneath a concrete floor.

I was particularly impressed by Clare in the office and Elliot the engineer who arrived on time, was polite, friendly and knowledgeable, and using specialist equipment fixed the leak.

I would definitely recommend this company.

May 8, 2026
Unprompted review
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Justin,
Thank you for taking the time to leave us such a kind review. We're passionate about providing excellent customer service and I'm happy we were able to locate and repair your leak.
Regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Great service!

The Technician arrived and promptly found and fixed the leak we had on the water supply line. Great service, would recommend.

May 6, 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Charlotte,
Thank you for your review, it means a lot to our team.
Regards,
Kim Cheney - Director

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