The packaging was great, as usual. The timewindow from the pickup order to the actual shipping was failry long. Don’t know if that’s die to slow communication between the auctionhouse and the Packeng... See more
Company replied
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Marie has been very professional and offered kind assistance during quotation and shipment arrangements! Marina packed the item professionally as the frame came without any scratches or damaged at al... See more
Company replied
The packaging and handling was very fast and on point, but your shipper Fedex left the package unattend at my doorstep, while it was still saying -Out for delivery- on the site. Luckily it was still... See more
Company replied
After several shipments from many different auction houses, handled by The Packengers, I can highly recommend their services! Always very safe and well packed, the fragile items they handle, on my... See more
Company replied
Company details
Written by the company
La solution d'emballage et d'expédition simplifiée et personnalisée en un clic Expédiez simplement et en toute confiance vos biens les plus précieux en profitant des prix les plus bas du marché. Obtenez un devis instantané, en un clic, réservez et payez en ligne puis suivez en temps réel votre colis, en France et à l’international.
Une livraison en un clic !
Written by the company
- Nous sommes à l'écoute de votre besoin
- Expédiez en toute confiance. Obtenez un devis instantané, réservez, payez en ligne. Suivez en temps réel votre envoi national ou international.
Contact info
2 rue de l'industrie, 92300, Saint-Denis, France
- 0159169747
- Hello@thepackengers.com
- www.thepackengers.com
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Excellent work packaging my items
Excellent work packaging my items! Fast delivery, too.
Customer service is also excellent.
Thank you!
May 23, 2026
Reply from ThePackengers
Dear Alan,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Very good performance
May 20, 2026
Reply from ThePackengers
Dear Helmut,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
The packaging was great
The packaging was great, as usual. The timewindow from the pickup order to the actual shipping was failry long. Don’t know if that’s die to slow communication between the auctionhouse and the Packengers, mismatch in possible pickup timing or…?
The endresult county; the item is here in perfect shape!
May 20, 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Really well packed in this big…
Really well packed in this big shipment. Everything arrived perfectly well. I’m very satisfied. Thank you!!!
May 21, 2026
Unprompted review
Reply from ThePackengers
Dear Maria Cristina,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Item was well packed and secure
May 19, 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Excellent service
May 22, 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Vittorio,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
The packaging and handling was very…
The packaging and handling was very fast and on point, but your shipper Fedex left the package unattend at my doorstep, while it was still saying -Out for delivery- on the site. Luckily it was still there when I arrived home.
May 21, 2026
Reply from ThePackengers
Dear customer,
We take your feedback very seriously and understand your disappointment.
We are sorry to hear that our service was let down by the last-mile delivery.
We work closely with our express delivery partners to offer increasingly competitive delivery times, but never at the expense of quality.
We will pass this information on to our partners.
We remain at your disposal,
ThePackengers Team
Excellent Service!
Everything was handled and packed well and shipping was a breeze, thanks so much!
May 20, 2026
Reply from ThePackengers
Dear Jenn,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Marie has been very professional and…
Marie has been very professional and offered kind assistance during quotation and shipment arrangements! Marina packed the item professionally as the frame came without any scratches or damaged at all. A very professional, friendly and quick response team I experienced so far!!! Great job and nice doing businesses with your good company!!
May 21, 2026
Unprompted review
Reply from ThePackengers
Dear Jeff,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
I had an order with them for two lots…
I had an order with them for two lots to be picked up from the auction house Millon
I uploaded the invoice from the auction house where both lots where showed!
I have recived a qoute wich i paid immediately, today I have only recived one of the two items (art portfolios) even tough my invoice sent to them had two lots ! Now they are asking me to pay again for the second lot to me pucked up an shipped even tough it was there error!im planing to take legal actions! Horrible experience
May 20, 2026
Unprompted review
Reply from ThePackengers
Dear Customer,
Thank you for sharing your experience.
We have received your complaint via email and will be sure to get back to you as soon as possible with a solution.
Thank you for your patience,
ThePackengers Team
The items where not wrapped one by one…
The items where not wrapped one by one and where heavily damaged during transport!
May 20, 2026
Reply from ThePackengers
Dear Paul,
Thank you for sharing your experience.
We have received your complaint via email and will be sure to get back to you as soon as possible with a solution.
Thank you for your patience,
ThePackengers Team
Exceptional service
Exceptional service. Easy to order transport and tracking, access to shipping invoices online, excellent communication, and professional and beautiful packaging of artworks.
May 19, 2026
Reply from ThePackengers
Dear customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Promptness
Promptness
Almost excellent packaging (almost as the box was damaged but luckily the item was not)
May 18, 2026
Reply from ThePackengers
Dear customer,
We take your feedback very seriously and understand your disappointment.
We are sorry to hear that our service was let down by the last-mile delivery.
We work closely with our express delivery partners to offer increasingly competitive delivery times, but never at the expense of quality.
We will pass this information on to our partners.
We remain at your disposal,
ThePackengers Team
Translated with DeepL.com (free version)
Reply from ThePackengers
Dear customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Excellent service!
I'm very satisfied with the service, it couldn't be better. Top-notch communication, top-quality packaging. True professionals!
May 18, 2026
Reply from ThePackengers
Dear Fabio,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
I got a friendly and reliable partner…
I got a friendly and reliable partner who provided a professional and trustworthy service at a reasonable price. I heartily recommend their service.
May 7, 2026
Reply from ThePackengers
Dear Tim,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Excellent service
May 14, 2026
Reply from ThePackengers
Cher Matthew,
Nous sommes reconnaissants d'avoir reçu votre évaluation positive. Cela nous encourage à maintenir et à élever nos standards de service. Soyez assuré que votre avis sera transmis à toutes nos équipes.
Cordialement,
L'équipe ThePackengers
Excellent
Excellent, professional service. The items were packed very nicely. They updated me throughout the process, informing me of my items’ shipping status.
Thank you!
May 14, 2026
Reply from ThePackengers
Dear customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
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