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The Petshop Postie Reviews 

110
•
TrustScore 4.5 out of 5

4.7

Pet Store
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See what reviewers are saying

Rated 5 out of 5 stars

I love this company. They always go above and beyond. I often haven't realised I have used the last scoops of dog food (as it is a huge 15kg bag in a dark storage box) and Petshop Postie go out... See more

Rated 5 out of 5 stars

I usually ignore requests for reviews but good customer service should be recognised. Order placed late Bank Holiday Sunday but went through twice due to card glitch. Petshop staff phoned me the next... See more

Rated 5 out of 5 stars

We have been using Petshop Postie for years for Eden Dry food and Tinned food, and couldnt recommend them enough. They always deliver in exceptional time, sometimes next day- and their range and price... See more

Rated 3 out of 5 stars

The delivery man left the heavy bag outside my neighbour's front door instead of mine, which was further to walk. Perhaps he was unsure how to find my home which is behind my neighbours. I did put det... See more

Company details

  1. Pet Store

Written by the company

Petshop Postie is an independent, family run pet shop supplying food, treats and all you need for your dogs, cats, small animals, wild birds, horses and poultry. We are based in Greenock on the west coast of Scotland, but we deliver across the UK with our courier service. We also have a local van delivery service across Inverclyde, West Renfrewshire and some Glasgow postcodes. Our favourite thing is to meet our customers, so please pop into our shop if you are passing and you can browse our great selection, remembering that as an independent Pet Shop we stock brands not always available at your larger pet stores. Most of the products we stock are online, but please get in touch if you don't see what you want and we'll do our best to get it for you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

110 reviews

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4.7

All reviews

(110)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

A bit disappointing

Service from Petshop Postie was good but they were let down by their delivery provider not delivering the package as promised and had to wait 3 days!

March 17, 2025
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Reply from The Petshop Postie

Hi Donna, I am sorry that DPD let us down this time. They are normally reliable and over 98% of our orders are delivered on time. We have over the years used most of the UK wide couriers companies and have found DPD to be the best, although not perfect.

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Rated 5 out of 5 stars

First Class Service

Discovered Petshop Postie during the Lockdown period and I can't fault them. Very efficient and extremely speedy delivery. Recommend to all!

February 27, 2025
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Rated 5 out of 5 stars

Best price and delivered exactly when…

Best price and delivered exactly when they said would be .

February 24, 2025
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Reply from The Petshop Postie

Thanks for the kind review - it really helps small businesses like ours compete against the big guys -

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service / knowledge. They take the worry out of me needed to remember food as it's on repeat order. Good quality food at reasonable prices. Thanks to all the Team 👍

January 31, 2025
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