The Spanish Boot Company Reviews 

642
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

These boots are of superior quality, absolute comfort from the first wear (Chelsea Boots). Adore them.

Rated 5 out of 5 stars

I just recently purchased the Mariposa healed leather boots. Wow absolutely amazing. I have several from Fairfax in favour and Penelope Chilvers but you cannot beat the value for money of these boots.... See more

Company replied

Rated 5 out of 5 stars

Beautiful boots. Soft leather, look amazing, great fit. Excellent customer service. I sought advice regarding sizing and actually sized down 2 sizes and the fit is perfect. Can't speak about longevi... See more

Company replied

Rated 5 out of 5 stars

Very timely delivery to the USA. I used the size chart on their website and followed the instructions on measuring for their Women’s Spanish Riding Boots classic: Brown (tread sole) and ordered size... See more

Company replied

Company details

  1. Equestrian Store
  2. Leather Goods Store
  3. Outdoor Clothing and Equipment Shop
  4. Polo Club
  5. Shoe Store
  6. Women's Clothing Store

Written by the company

We offer a collection of Spanish leather boots for equestrian & country pursuits. Stylish yet practical many of the designs are classic and timeless. They are beautifully hand made in southern Spain. As a company we aim and in the most part succeed to provide good customer service responding to emails immediately where possible but certainly within 24 hours (excluding weekends). We are always on the end of the phone to answer all your queries! Statutory refund and exchange policy please refer to terms & conditions.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

642 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(642)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. I sent in for a return on time and requested return label. The first one didn’t work. When I requested again they said it was too late. Literally by a week only yet I asked within the 30 days. Customer service person was absolutely awful (DJ). At h out if you have wide feet and super tight and rubs.

May 7, 2026
Unprompted review
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Reply from The Spanish Boot Company

Good morning,
I'm not sure this review is regarding our business - we don't have a 30 day return policy - ours is 90. We don't have a customer service person of DJ and I cannot find your name or email against any orders.
Best wishes,
gemma

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Rated 5 out of 5 stars

Fantastic customer service

I fell in love with the Tall Riding Boots but couldn't decide between two styles of sole and so Gemma (who had helpfully sent photographs of both) suggested, as returns were free of charge, I order them both and return the unwanted pair. I placed the order at 1:53 on the 6th and DPD delivered them at 2pm the following day! Beautifully made boots but I was devastated to find that neither pair would zip to the top, above my calf. Gemma emailed a returns label and the refund went back to my account a couple of days later. With her help, I have now decided on a shorter style with a wider calf. Apart from the upset that my boots didn't fit, it was a pleasure doing business with this company and I am counting down the days until the new stock arrives in the warehouse. I have no hesitation in recommending the Spanish Boot Company.

January 6, 2025
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Rated 5 out of 5 stars

Good looking boots as a present for my…

Good looking boots as a present for my husband. He finds them very comfortable especially as he has high arches. One of the tassel pins fell out on its 2nd outing. And they were brilliant at sending another one straight away. All in all a very nice company to deal with and super boots.

December 5, 2024
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Reply from The Spanish Boot Company

Thank you for telling us how much he likes the boots, we always used a curved bottom zip where we can to help those with high arches. Best wishes, Gemma

Rated 5 out of 5 stars

Gorgeous boots

December 2, 2024
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Reply from The Spanish Boot Company

Thank you for taking the time to tell us this, we love that you love them! Best wishes, Gemma

Rated 5 out of 5 stars

Great quality

I normally buy my boots from another company , not again ,these boots are comfortable, smart and feel great .all round great quality.
Thank you

November 25, 2024
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Reply from The Spanish Boot Company

Thank you for taking the time to tell us, we think our boots are fab too ;-)

Rated 5 out of 5 stars

Lovely boots delivered quickly

Lovely boots delivered quickly, and a much better price than another well-known brand! I have long legs and narrow calves and these boots fit well.

November 25, 2024
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Reply from The Spanish Boot Company

Thank you for the review, we like to offer amazing quality at an affordable price.

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Rated 5 out of 5 stars

Beautiful boots and a very fast…

Beautiful boots and a very fast service. I'll be back for more boots!

November 15, 2024
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Reply from The Spanish Boot Company

That's fabulous to hear, thank you very much for taking the time to tell us and we hope to assist you sometime soon!

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, I called to discuss the fit and to check which courier they use (DPD for my boots) as soon as I got off the phone, having been reassured that the boots were likely to fit me well, I ordered the cascada boots and they were delivered in less than 24 hours. They are so comfortable and the lady was correct, they do fit me perfectly.

October 28, 2024
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Reply from The Spanish Boot Company

That is so fabulous to hear, we love knowing that we can help with the perfect fit (and they are the most comfortable boot ever...)

Rated 5 out of 5 stars

Fantastic service and gorgeous boots!

They responded quickly and honestly to questions about sizing. Delivery internationally was fast and the quality of the boots is amazing!

October 10, 2024
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Reply from The Spanish Boot Company

Thank you so much for taking the time to review our service, we are so glad you loved them! Gemma

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