The TGF Store Reviews 

I purchased the latest hoodie and lunchbox set on the pre order launch back in early November20. I received the order confirmation and the money has been debited from my PayPal account.

I wanted the item for my Son’s Birthday on the 16th Dec.
One would have thought that the item would be easily received in time for this date, but I am still without the hoodie and it is only two working days until his Birthday.

I tried clicking the tracking link, but I am just forwarded to a returns site. Ironic as I haven’t even received it yet!
It is impossible to get an update as to when it will arrive.

I have ordered 3 of these before with past launches, this is the 4th, but I think it will be the last.
The lack of updates and information is really bad and the wait without knowing anything is simply unacceptable.
You were so quick to take the payment, how about being quicker to supply the goods?

Get your act together and implement the correct purchase protocols using some of the money you are making from all these sales.

Looking at the comments, I am not alone in my anxiety.

I have bought 4 of the hoodies before and everything has gone so well and all on time. I bought the new hoodie on the early release date 12th November and everything seemed ok but I had no confirmation email at all and still haven’t, all I had was the “thank you!” Page with order number. I have sent 3 emails to Acifin explaining and I have heard nothing, I emailed once was December as I thought maybe they would send emails on official release but still nothing so I emailed 2 more times and it’s still been a few days and still nothing I just want to know if I am getting my order!!!!!

Quite a poor experience thus far , payed 85 pound for a hoodie including shipping and according to the provided tracking it still hasn’t left the warehouse. Poor considering it was ordered 4 days ago now. According to support it will be dispatched before the 22nd of December. Why such a big delay ? Don’t think it’s reasonable to be made to wait weeks for your order to even leave the warehouse doors.

Received the RC car yesterday it’s really good, delivery was on point by surprise as it’s with DPD, looking forward to the hoodie as well, which should be here soon

My order has been at the warehouse since Sunday when will it be shipped out

I mistakenly cancelled my order of a hoodie on the 19th Nov and advised AciFin within minutes. I had to wait 5 days for any response, to be told that the order had been cancelled anyway. Fine. I have since emailed them 5 times to ask about when my £77 will be refunded to me, but had absolutely no response at all for weeks. Eventually someone got back to me saying the hoodie hadn't been cancelled after all and was due to arrive, which it duly did. My son is pleased with the hoodie and merchandise but it really isn't worth the hassle and stress of trying to get a straight answer out of this company.

Hi when i try to track the childish hoodie i bougth i dont get anything


Thanks for your help:)

I would not buy from this company ever it's an absolute rip off. Aiming sales at kids on YouTube for a 'new release' item then charging £70! FFS obviously a lot of gullible adults out there. This is just wrong and greedy.

Amazing customer service asked a couple questions about my hoodie and they replied really fast with really helpful information also bagged every drop so far and planning to get every hoodie they ever release

Feeling very dissapointed, I have bought from the store 4 times, the first 2 times everything was great but the last 2 sales have been a nightmare. On the cereal hoodie I put 2 sizes in my basket and went to check out when I went to pay only 1 was in My basket so went back to put it and it was sold out so only 1 of my children would recieve it, i emailed and they said noting you can do about it but if I hang on til December they were releasing another hoodie, I managed to purchase one on the early realese in November but looking at my confirmation the wrong size was purchased, I emailed them ahead of the actual release date and all they have offered me is a refund once its been sent to me. I don't understand why they can't just swap it over for the size I want, so now I've paid for 2 hoodies and my children are going to be devestated , it's what they have asked for Christmas. The worst is people just buy them and put them on ebay for double the price. I just don't think its fair.

Hi, I really want to buy the hoodie on December 6th, does anyone know the payment methods available? Can I only pay credit card or is ideal also possible? Pls let me know

I ordered my early access hoodie, and put in the wrong email, If i don't recieve my order im going to be fuming. 150 dollars for nothing.

Some how I’ve accidentally wrote in the wrong email and phone number when buying 2 jumpers on the early release date as I was rushing I’ve wrote the right address and stuff in is there any way I would some how be able to change the details to the right ones or will they still definitely come to my house that I have definitely wrote the right address in could someone please contact me back and explain what I could possible do as I am worried as they weren’t cheap either I’m sorry for the inconvenience

Hi there just bought one of these hoodies of the pre sales and still hasn’t came the money has been took off me but no confirmation code if there team could reach out and tell me where it is or a refund that would be great 👍

I think in my opinion this is a amazing store/app

I tried ordering one of the pre sales of the new purple hoodie since ive missed out on the past ones, I tried probably 10 times with it constantly saying "Card Decline" when I had the sufficient amount of funds in my account. I then check my account and I lost $163, (Im from Aus) Im absolutely fuming, I've contacted both of the boys on twitter and Facebook but they probably won't see. I want my money back. but its looking like it won't happen because I went to get a refund and apparently the website isn't offering refund right now so yeah, just lost hard earned money to 2 guys I used to be a big fan of.

Revived a hoodie and it look like it had been worn before hand very disappointed.

Could someone please inform me of the price of the new RC Car in the new childish drop please