The TGF Store Reviews 

Arrived today.Daughter very happy. Qualitys good as are the other ones shes got. Thank you for keeping us updated on delivery and all your hard work in difficult times.. people complaing about it being late really need to get a grip on whats important!!

Took awhile to come but thats not their fault at all. The hoodie is sick quality and the lunchbox is cool af. I love it xoxo

Ordered on the 6th the second it turned 9pm and it took until the 30th to come, thankfully this was 1 day before my birthday but i still would've liked to have it by christmas. upon receiving the hoodie, i noticed that the CHILDISH embroidery on the front was actually off centered and is slightly to the right which isnt the biggest issue in the world but it still frustrates me because it looks odd. Overall great quality and very comfy but was a slight let down.

Got my hoodie which took longer than usual but when it did arrive my lunch box is dinted...

Beware! If I could give zero star I would, My son spent all of his pocket money on a Hoodie that he really wanted, when it arrived it was too small, we’ve been trying for two weeks to get a bigger size the returns label does not work, and I did not get any replies to any of my emails! Disgusting customer service I have a very disappointed and upset little boy, Get your act together and at least reply and give us some clue as to how we can return or exchange this item!

I ordered a xs I got sent xxs it doesn’t fit me at all I emailed them not had a reply from them I can’t use return System as I don’t have a printer so I feel like I have been scammed £70

Edit I got new completely free customer service was nice about it but I wish they were bit quicker with Reply but I understand it hard time right now

I’m extremely disappointed, these hoodies went and sold out within minutes. They have had more than enough time time to prep for this, they’d have known the hype this was going to create. They should not have left this deadline till the 22nd. So many people disappointed, and it’s unfortunate for 2 genuine guys to be let down by their team. Many disappointed and I cant imagine they’ll keep their word and give us ‘early access’ for the next drop either, which well most likely be let down again. I now bought my hoodie on the 6th of December, it’s now the 29th of December and still no hoodies. This hoodie was a gift for Christmas. TGF have failed to take responsibility and admit they messed up, not even a apology after sending a few emails asking.

I have purchased off the TGF website a number of time and had 0 problems or issues. However, with the recent order I purchased on presale and I still haven’t received my order. Considering the high price tag on these hoodies you’d expect a good service but no. I’m guessing ‘presale’ wasn’t a presale but a method of selling more hoodies which they couldn’t fulfil. Instead of money grabbing make sure you deliver your products on time. I was let down twice.... I was told the hoodie would be shipped no later than the 22nd Dec and on the 24th I received and email stating my purchase wouldn’t be arriving till after Christmas!! A few days ago I received an email stating the hoodie would be delivered on the 29th. As of writing this at 21:42 on the 29th, I still haven’t received my hoodie... yet another let down. This was meant to be a present for Christmas.... I think everyone who you let down should get some compensation for the lack of organisation, and not ‘early access’ to your next sale. It’s not good enough unfortunately.

Absolute con-merchants and I will never use the TGF store ever, ever again.. Paid nearly £150 for two Hoodies in the presale (to guarantee Xmas delivery) at the beginning of November for my sons Christmas presents.

Now almost January and no Hoodies, or response to my emails from the cowboys at acifin.co.uk who are supposed to be their support team.

All I got was a generic message blaming brexit and the ports being closed, which is completely farcical and insulting to my intelligence.

This is the worst experience as a customer I have ever had, and I would seriously consider giving these absolute w*nkers a single penny of your hard earned money.

Last year I ordered two Hoodies and only received one, and it took me almost a month to get my second kne sent out, and now this pantomime.

I honestly don't even know at this stage whether im ever going to see my goods delivered or get my money back. They have just become greedy, and clearly are all about taking peoples money for completely overpriced goods and orders that they can't even fulfil.

To add insult to injury, they then offer you access to the next pre-sale as compensation as if they are doing you some kind of special favour.

Absolute scum, and I would never purchase anything from them ever again. Greedy pr*cks!!!

Your company have promised a delivery date Twice and blaming every one but there company .Still no top if you haven't got them Don't sell them to young people and disappoint. them not once but. Twice up to now.I don't know how you can do this at Christmas it was ordered. We'll before Christmas. Would think twice before ordering from this company 😭😂and payed top money for delivery.

Ordered pre sale still not arrived customer service may aswell not exist I have even contacted DPD this was supposed to be guaranteed Christmas delivery I am very unhappy and also with the amount of customers unhappy and the amount of followers these guys have a short video apologising to their followers would have been a nice gesture

This was a terrible experience this was the second time I ordered something from this store and they have let me down on the first experience I order the cereal hoodie and the box arrived soaking wet and coved in water and then their was loads of holes rips and stains all over the hoodie so they offered to send me a new one and I accepted it but that hoodie came twice as bad with the milk carton badge hanging off and secondly I ordered the rc car hoodie for my son got Christmas but as we had literally no money this year due to COVID 19 it was the only thing we could afford to get him and on Christmas Eve we got a email for the TGF store saying the hoodie would be delayed and delivered on the 29th December when others had received theirs in the area and it’s now the 29th still not received the hoodie I got a email of the store saying they don’t know when it will be delivered and tbh it wouldn’t surprise me if the hoodie turned up destroyed I just think it’s ridiculous to pay £70 plus £7 shipping to screwed over my son was so upset on Christmas to have nothing under the tree

Ordered on the 6th like everyone else and still haven’t got hoodie the reply’s from the team are very slow and haven’t emailed back for a good couple days now dpd said they would post today I tracked the order and they haven’t even got the parcel yet. I’m a big fan of tgf but what’s goin on this is such a let down no tracking number no updates it’s like they don’t care . Sad to see really . Anyways can I get a update.

My parcel has been lost somewhere. DPD said they should’ve received the parcel on the 22nd as they were expecting it but it never came to them. Please can you sort this out because i was really looking forward to this new hoodie and now it’s been lost in the post somewhere. it said delivery by christmas but i thought that doesn’t matter as long as it arrives but DPD said i need to be in touch with my shipper because they should have received it by now. please sort this out. many thanks

It’s a beautiful hoodie but it’s been 22 days and I still haven’t gotten it and it’s crazy I ordered it 6 seconds after the drop was launched at 9 and my friend who lives a door near me got it after 6 days, it’s not your fault lads I know it’s the customs which are slow not you, keep up the good work and screw you COVID.

Very disappointed in not receiving this hoodie for my son for Christmas. spoke with customer care team who explained why. there was a hold up at boarders due to covid which I understand, offered a very generous early access to the next drop and hoodie would arrive soon. advised would be received and sent out on the 24th December instead, cant wait to recieve this, any chance on a delivery date ??
Thanks team
Date - 30th December 2020 and the hoodie has arrived. Thanks TGF you've made an avid fan in my son very very happy. There was a wait but it was understandable with the world's issues, box is mint and hoodie is spot on. Keep up the great work lads.
Cant wait for the next drop :)

I don't think my hoodie will ever arrive if I'm being honest been almost a month and it's not even left the UK and I'm in Australia. I don't think they will ever see my money again because it's overpriced (200+ AUD) and takes FOREVER for them to even send it out

I ordered the most recent hoodie before Christmas expecting to arrive as it was a Christmas gift, unfortunately due to delays it didn’t arrive. I would like to say a massive Thank you to the TGF store as they have constantly kept me updated, they also apologised for the delay. I wasn’t massively concerned as I understand the delay and the amount of orders they would have had. I’m pleased with the hoodie and the quality and i will order the next hoodie when released. Thank you Jay, Romell and Team x

brought the hoodie 2 minitues after they dropped still havent recived it very poor service

Love the Childish RC Car Hoodie it’s great quality and i got everything ordered!