The TGF Store Reviews 

I never ever write reviews but after reading all these negative ones over the last couple of days, I needed to include my positive one. I ordered this hoodie for my 11 year old son as a last minute gift. I kept telling myself I wasn’t going to buy one, but I couldn’t disappoint him on Christmas Day! I ordered on Monday the 21st (evening) and received my hoodie today (the 23rd) my tracking was updated regularly and I knew my parcel was on its way. After reading all the negative reviews I was concerned it wasn’t going to arrive and I’d have to wrap a box up, including the purchase information as an alternative. I emailed and asked about my order to receive a reply a few hours later. So a massive thank you for your speedy delivery, I am going to have the happiest kid on Christmas Day! (I haven’t opened the tin, as that ruins the fun for him)

Contacted the acifin customer services twice about my order. Heard nothing back. Got a message saying it had been dispatched and that dpd would send it on next day.
Contacted dpd and they said this wasn’t the case, that the labels has been printed but the parcel hasn’t been handed over.
This is my first time using this company as my boyfriend really loved the hoodie and it was a surprise for Christmas. But I guess it’s been ruined.

EDIT - contacted dpd again who said they STILL don’t have the parcel despite the TGF website saying they handed it over to them over a week ago. They suggested I change my delivery date to New Year’s Eve and if I didn’t have it by then to request a refund due to false tracking.

I’m now being contacted by trust pilot saying I’m a false reviewer. I have proof of purchase, tracking numbers. I don’t understand the issue. Either send the hoodie. Or return all the funds.

ANOTHER EDIT -
Trust pilot kindly verified my review as I am a genuine customer. After receiving a reply from acifin asking if my parcel had arrived, no it hasn’t. Dpd still claim you haven’t handed it over. I’m now having to speak to trading standards because nothing is being done.

Delivered a day early then expected but couldn't be happier. Was always kept updated on my order. My son is a massive fan and I finally managed to bag a hoodie can't wait to see his face on Xmas day.

Fans have been left disappointed before Christmas with no goods received they have taken money and not sent the goods. No communication to let me know what is going on. Avoid at all costs. Not worth it.

Ordered in the presale in November for my son. The website and confirmation email informed me it would be shipped on or before the 22nd for delivery and true to their word i received it today. Great quality hoodie, very warm and the lunchbox is a lovely addition and top quality. I had my doubts about spending €100 on a hoodie with delivery but looking at the hoodie it will last a very long time. Excellent will be purchasing again.

I ordered a Childish hoodie for my son for Christmas. It was to be delivered by DHL on Friday. All of a sudden the tracking showed it as delivered, but it never arrived. The delivery guy in question is suddenly no longer working for the DHL delivery contractor. The scanner used coincidentally did not have GPS, and the package was apparently mistakenly left at my next door neighbours front door which was not the case. Fortunately, I have security cameras and I can see that at the time of delivery, no delivery vehicles, or any vehicles for that matter, accessed my road. So why the poor rating for TGF?....because they have not responded to my emails, and cannot be contacted. They are ultimately responsible for getting the product successfully delivered. I now have a very upset son who has just been told he won't be getting his Christmas present.

I love to support this channel, and this being the first time I ordered a hoodie, I just wanted to say a quick thank you.

In light of the delay to orders at the moment, I just wanted to say to the whole TGF team that you are doing an amazing job, and I'm very thankful for all of the hard work you put in.

Whatever people are going to say to this, you are battling the most hurrendous forces to try and get these hoodies out on time, you did try, and it's not your fault that you can't, on this occasion. The communication with the store about this has been excellent, you've explained it all so clearly, and been very kind in offering a compromise.

I can't imagine how difficult running a buisness is right now, and I'd much rather wait another week for my hoodie and have the production line of people be safe and stick to, say, covid regulations, than not.

So, I'm still excited to get my hoodie, whenever it arrives. Merry Christmas and Happy New year to all of the TGF team.

Thank you so much, and please keep up the amazing work that you do.

Proper nice quality product, lovely fit and design - have had to wait a while since I bought in the pre order but it still arrived before Christmas! Look forward to the next drop!

Terrible experience Wouldn’t let me cancel my order even though it hasn’t been shipped it then took 2 weeks to arrive and will have to pay for return

Item also looked nothing like it did on the website but not responding to emails anymore

Sheshhhhhhhhhhhhhhhhhhhh fxking nice lads. Got it on time, well a 2 weeks delay but I got it anyways 😂😂😂

I had copped hoodie on 12th of November and I received no information about it. My order status stays the same since the day I bought it. I had wrote an email but I did not received any answer. Can somebody please tell me what is going on with my order? As a customer I should at least receive email with information about delay but tgf shop stays quiet.
I know the pandemic has been crazy lately and it may caused delays but can someone contact me, please?

hoodie is super thick. it isnt fluffy inside. i ordered the hoodie during the pre-sale in november and i bought it as a christmas present. the hoodie didnt come till 3 days before christmas, only because i emailed them saying where is my hoodie, then it got delivered in 2 days.

Hoodie arrived today, dispatched by 22/12 as promised. Had notifications from DPD but nothing from the store, so maybe look at that for future drops?

Ordered RC car which came on the 9th so really quick delivery with that, and 2 other hoodies delivered last week. All excellent quality products, looking forward to the next drop 🙂

Ok so it appears this is the only way to get a response! I have tried emailing on numerous occasions in the last few days and still no reply. They have a returned hoodie that was signed for on Friday and the money paid for the item £76.95, plus am an additional £11 out of pocket paying for the return due to weight, signed for and insuring the value. A medium should fit a 15 year old! But need a large..ridiculous! Customer service is appalling as not even an email to confirm receipt and what they are doing to resolve the issue.

Another upset and disappointed customer. With no movement since early December, I always had doubts about Christmas delivery, but was twice assured it would get to me. Totally appreciate pandemic issues, just feel really let down being given 2 days to try and replace my sons main Christmas present. Will happily adjust the review if the hoodie is received before the end of the year.

So my order status had not been updated since 12th. I thought I would be fair as it’s a busy time of year to leave it for a bit. Emailed yesterday 21st. Got a reply the DPD would be delivering today. So I waited in all day. Checked the status on DPD to say details received, but yet to receive parcel. Send another email only to be told that I won’t be receiving until after the new year... the best you could offer was early access for next time. Not even offered the £6.99 (x2 as I made two separate orders) postage refund that I paid for to receive my order before Christmas.

Absolute rubbish paid £7 for delivery before Christmas now says it will be delivered after. Should've dispatched it earlier. I had the same problem with the previous sale too they sent it days after they said it will be sent. Never buying again I'm returning this overpriced sh!t as soon as I get it through the post

Hoping to be able to review with 5 stars when item arrives. Ordered on 8th dec , not picked until 18th - unsure what the hold up is now DPD apparently are stopping deliveries to Northern Ireland tomorrow due to Brexit - I’m guessing it’ll be an “ after Christmas present “ if we don’t have some kind of miracle

UPDATE TODAY !!!!! 23rd
Just arrived , thank goodness . Was taken to the wire for arrival but everything is sorted . Thank you , I’ll have a happy boy on Friday

Order stuck at checking. Waiting on 2 that most likely will not arrive in time for Xmas.
Not good. Too slow customer service