The Training Room Reviews 2,563

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I’ve been trying to book my Unit 1 exam but can’t due to severe delays and expect Unit 2 will be the same. Emails only receive responses saying there’s a delay, with no real help or timeline. Customer... See more

Company replied

Rated 1 out of 5 stars

I started my course in September, it is now March and I have still not been able to book any exams. I keep being told to expect more delays when I contact customer services. On the website it says the... See more

Company replied

Rated 5 out of 5 stars

Just taken on my second course with The Training Room and Learn-Direct. And after some technical issues that took some time to sort out, I have no issues, so far. Brilliant for somebody, like me... See more

Rated 5 out of 5 stars

Fantastic programme and wow Liz Shaw... what an amazing teacher. Liz Shaw is an inspiring and motivating character who believes in everyone. I am so grateful for all her hard work and patience she had... See more

Company replied

Company details

  1. Educational Institution
  2. Career and Education Provider

Written by the company

If you’re considering a career as a Personal Trainer or a Nutritionist, then you’ve come to the right place. The Training Room are passionate about kickstarting Personal Training careers and have launched the fitness futures of more than 4000 people. Learners that start Personal Training courses with The Training Room are given the finest quality education, provided by industry expert tutors. We are devoted to the success of our students. We don’t just help you become qualified and leave you to it. You’ll have the opportunity to interview at some of the finest gyms in the UK upon completion of your course.


Contact info

3.1

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Working through my level 3 In personal…

Working through my level 3 In personal training with Lyndsey and the training room has been amazing. My tutor was always so insightful and quick to respond, providing me al the support I needed to succeed. I’m very excited to start the level 4!

September 30, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi Michael

Thank you for taking the time to leave your review! We are delighted to hear that you have found Lyndsey, your Tutor, insightful and quick to respond to you.

Kind Regards
The Training Room

Advertisement
Rated 5 out of 5 stars

Top Job

Guided by Martin, an extremely helpful and knowledgeable PT. Can pick it up whenever you please which is perfect for someone like me. Very responsive and gives excellent feedback.

September 15, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi Sam

Thank you for taking the time to leave a review about your Tutor Martin. We are delighted to hear that he has been very responsive and is he has provided you with excellent feedback.

Kind Regards
The Training Room

Rated 5 out of 5 stars

I really enjoyed my experience at The…

I really enjoyed my experience at The Training Room studying my Level 3 PT course. Liz Shaw & Nick Hewett are amazing Tutors who welcomed me into the class. Both very passionate & helpful. I left feeling confident with my future career. Many thanks.

September 8, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi Charlotte,

Thank you for your review! We are delighted to hear this feedback about your experience on the course with Liz and Nick as your Tutors.

Good luck in all future adventures!

Kind Regards
The Training Room

Rated 5 out of 5 stars

Amazing course and amazing tutors!

What an amazing course led by such professional and friendly tutors, with a special mention to both Nick Hewett and Liz Shaw who supported me and the group through the intense 5 week course, and are a real credit to The Training Rooms. Their professionalism shone through right from the very start, and they always provided words of advice which is invaluable from people of their experience. The course content was engaging both in the classroom and on the gym floor, and I'd highly recommend this course to anybody looking to qualify as a PT in a short time frame!!

September 27, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi George,

Thank you for taking the time to leave such excellent feedback in relation to your experience on the fast track course with Liz and Nick as your Tutors. We are delighted to hear this feedback and will be passing your kind comments onto our PT Team!

We are so happy to hear that you would recommend The Training Room. Please do remember our refer a friend scheme available, information about this can be found on our website: https://uk.thetrainingroom.com/refer-a-friend.

Kind Regards
The Training Room

Rated 4 out of 5 stars

PT Level 2 review

My tutor Charlotte, has worked exceptionally hard and always answering my (what seems never ending) stream of emails and questions!
The online learning is really straight forward and easy to use and all the step by step guides for each level are really useful.

August 6, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi Morgan

Thank you for your review! We are delighted to hear this feedback about your Tutor Charlotte and how she has been supporting you. We are pleased to hear that you are finding the online learning straight forward with the helpful guides to support you.

Kind Regards
The Training Room

Advertisement
Rated 5 out of 5 stars

I had Mark Fox as a tutor and found him…

I had Mark Fox as a tutor and found him really helpful and supportive. My remote learning got interrupted at times by external factors but he was always on hand when I came back to the course to answer any questions and definitely played a big part in getting me across the finish line.
It’s a thorough course that takes some focused self-learning but I would highly recommend both the Training Room and in particular Mark Fox for attaining a Level 3 PT qualification.

September 26, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi Daniel,

Thank you for taking the time to leave such a lovely review about your experience on the course as well as the support you received from your Tutor Mark.

We are so happy to hear that you would recommend The Training Room. Please do remember our refer a friend scheme available, information about this can be found on our website: https://uk.thetrainingroom.com/refer-a-friend.

Kind Regards
The Training Room

Rated 5 out of 5 stars

Claire is a star!

Claire at the Training Room has been amazing from start to finish. Very helpful and supportive throughout this course! I highly recommend doing the course face to face, helps and saves so much time and you have someone from the training room to help support your practical's if you feel confused.

September 26, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi Couchie

Thank you for your feedback regarding your Tutor Claire.

We are so happy to hear that you would recommend The Training Room. Please do remember our refer a friend scheme available, information about this can be found on our website: https://uk.thetrainingroom.com/refer-a-friend.

Kind Regards
The Training Room

Rated 5 out of 5 stars

Amazing service kind friendly people In…

Amazing service kind friendly people In all department across the training room

September 16, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi Kurtis

Thank you for taking the time to leave a review about your experience!

Kind Regards
The Training Room

Rated 5 out of 5 stars

High quality training and support

I was not expecting to have booked an call back for National Fitness Day and I was very fortunate to received quality, discounted courses that will be my focus for the next however long.
They explained everything well and was so kind and helpful.
The start of the course so far has been so fascinating and I look forward to the pursuit of my new skills and knowledge.
The support provided including career support is so appreciated. With an elearning course, the fear of being alone can be daunting, but they assure support will be regular and I have plenty of time to complete the course structure.

September 21, 2022
The Training Room logo

Reply from The Training Room

Hi Rachael

Thank you for your review

Kind Regards
The Training Room

Advertisement
Rated 5 out of 5 stars

I found Liz Shaw to be an amazing…

I found Liz Shaw to be an amazing tutor, she was very understanding and patient especially with myself, as at times I didn't understand the work, but she was more than happy to explain it again. Liz's motivation and encouragement helped me get through the course. She has an amazing positive attitude and vibe about her. Totally love her and will definitely miss her.

September 21, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi Jamila

Thank you for taking the time to leave a fantastic review about your experience on the course with Liz on your Tutor. We will certainly be passing your kind comments on.

Kind Regards
The Training Room

Rated 5 out of 5 stars

Such a great experience!

I was a bit sceptical to start with about how I could gain my qualifications remotely and feel confident in my abilities afterwards but I have to say, the journey has been fantastic! The course is really in depth and it covers such a wide range of topics. My tutor, Mark Fox, was amazing to work with because he was always very quick to reply to my emails and he explained anything I didn’t understand in a way where I could work through it! I would 100% recommend using The Training Room.

September 22, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi Lewis,

Thank you for taking the time to leave such a positive review about your experience on the course with your Tutor Mark.

We are so happy to hear that you would recommend The Training Room. Please do remember our refer a friend scheme available, information about this can be found on our website: https://uk.thetrainingroom.com/refer-a-friend.

Kind Regards
The Training Room

Rated 5 out of 5 stars

Great Experience Distance Learning!

It may have taken me a nearly 2 years, but I'm really pleased to have completed my Level 3 PT training now. Progressing throug the L2 and various CPD courses, this was my first long-term experience of distance learning, and the support from my tutor Lyndsey was invaluable. The delays came mostly my end, as covid and the logistics of filming gym sessions prolonged the process, but I really feel much more confident as a Personal Trainer.
The flexibility of home study worked really well for my circumstances, and it was good to be able to sehlve studying at certain points when other life priorities took precedence - I felt respected as an adult who could be responsible for learning at my own pace, yet still encouraged whenever I did get around to submitting work!
I must confess the CPD courses (taught by Claire) were a real highlight and as convenient as the remote study option has been, there's clearly no true substitute to in-person engagement, and blended learning (a few contact sessions around home-managed learning) would be my preferred style going forwards.
Thanks to Lyndsey, Claire and all the other etutprs at The Training Room - on to Level 4!

September 22, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi Matt,

The time you have taken to write a detailed positive review is highly appreciated. It is great to hear that your found the e-learning course provided you with flexibility alongside working and personal commitments. We are pleased to hear that you had found your Tutor Lyndsey invaluable.

It is great to hear that you found the CPD courses in the academy with Claire to be a highlight for you!

Kind Regards
The Training Room

Rated 5 out of 5 stars

Positive Energy to all the tutors!

I have been training with the Training Room since November 2019. I have had immense support from my tutor, Liz, who went above and beyond with emotional support during Covid, as well as putting on zoom training sessions for elearners. Due to becoming a group fitness instructor after passing my Level 2, I was unable to complete my Level 3 via the elearning (too many distractions) so I decided to attend the residential classes and met Claire and Nick, who were incredibly helpful and supportive during this whole process. Highly recommended and thank you to the whole team. Wish me luck for the upcoming exams.

September 22, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi Sarah,

Thank you for taking the time to leave such a lovely review. Your feedback has certainly brought a smile as we are so pleased to hear that you had really enjoyed the course and had the opportunity to change the course delivery method to further support you.

We have our fingers and toes crossed for you in your upcoming exams!!

We are so happy to hear that you would recommend The Training Room. Please do remember our refer a friend scheme available, information about this can be found on our website: https://uk.thetrainingroom.com/refer-a-friend.

Kind Regards
The Training Room

Advertisement
Rated 5 out of 5 stars

Simply The Best!!!

Although challenging, this was one of the most enjoyable face-to-face courses I have embarked on. My main tutor Claire Smith, and supporting tutors Amanda, Nick and Liz made the transition from Level 2 to Level 3 and additional CPDs seamless and fun. The syllabus was thorough, and I looked forward to every session. Now I’m very proud of my completed Portfolio. I was also assigned a careers adviser, Grace, who was able to help and support my transition into the fitness industry.

A big thank you to everyone at The Training Room!

September 22, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi Roger

Thank you for taking the time to leave a review. We are delighted to hear that you really enjoyed the academy based course and looked forward to each session. It is wonderful to hear that Claire, Amanda, Nick and Liz all supported you throughout!!

Kind Regards
The Training Room

Rated 5 out of 5 stars

Training with Hasit

I started my course 2 years ago with the training room. Having to balance it with full time work and life has been difficult at times but with the help of my amazing instructor Hasit, it's all been possible.
He has been extremely patient, attentive and the insight and knowledge I have gained makes it all worth while.
I urge anyone to go for it!

September 22, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi Ewan

Thank you for taking the time to leave a lovely review about your experience on the course. We are pleased to hear that you were able to study alongside working full time. It is always a pleasure to hear feedback about our Tutors and Hasit has clearly supported you in such a wonderful way. We will certainly be passing your kind comments on.

Kind Regards
The Training Room

Rated 5 out of 5 stars

PT course with Claire

I completed a level 3 personal training course with the training room in May/June 2022. I really enjoyed the course and learnt a huge amount. Claire was a great tutor; she made all the lessons engaging and fun, marked work quickly and was extremely professional. To anyone reading this thinking about doing the course and becoming a personal trainer I couldn't recommend the training room and Claire highly enough

June 1, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi Jude,

Thank you for taking the time to leave such a wonderful review about your experience on the course. It is truly a pleasure to hear this feedback regarding your Tutor Claire and we will be passing your comments onto our PT Team.

We are so happy to hear that you would recommend The Training Room. Please do remember our refer a friend scheme available, information about this can be found on our website: https://uk.thetrainingroom.com/refer-a-friend.

Kind Regards
The Training Room

Rated 5 out of 5 stars

What a great experience learning to become a PT

What a great experience learning to become PT. A lot more involved than i initially thought but luckily we had amazing tutors!!! Nick Hewett and Liz Shaw. Both helped so much and kept it interesting all the time.
Would definitely recommend.

September 19, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi James,

Thank you for taking the time to leave such a positive review about your experience on the course. We are pleased to hear that both Nick and Liz helped you and made the course interesting all the time.

We are so happy to hear that you would recommend The Training Room. Please do remember our refer a friend scheme available, information about this can be found on our website: https://uk.thetrainingroom.com/refer-a-friend.

Kind Regards
The Training Room

Advertisement
Rated 5 out of 5 stars

This review is personally for Hasit…

This review is personally for Hasit Jethwa. He ensured I received all the appropriate guidance in good time. As well as marking all my work swiftly, even during annual leave he insured to leave me details for another online tutor to help me in his absence.

September 19, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi Ava

Thank you for your wonderful comments about Hasit as your Tutor. We are so pleased to hear how he has supported you.

Kind Regards
The Training Room

Rated 5 out of 5 stars

Very helpful Emma was easy to speak too…

Very helpful Emma was easy to speak too I would recommend.

September 17, 2022
The Training Room logo

Reply from The Training Room

Hi Cameron

Thank you for your feedback regarding Emma.

We are so happy to hear that you would recommend The Training Room. Please do remember our refer a friend scheme available, information about this can be found on our website: https://uk.thetrainingroom.com/refer-a-friend.

Kind Regards
The Training Room

Rated 5 out of 5 stars

You won’t regret it

I have had the pleasure of getting taught by liz shaw and nick hewett I must say although some aspects are quite overwhelming liz really helped me personally understand certain aspects I was struggling on and was always keen to answer any question I had. Nick is also great he taught in a very calm manner which helped me relax and feel positive about the course. Taking this course was a really great step in the right direction for me and I appreciate all the effort the teachers have put in. Many thanks Jack Keating

September 8, 2022
Unprompted review
The Training Room logo

Reply from The Training Room

Hi Jack,

Thank you for your feedback regarding your experience on the PT course. It is such a delight to hear your kind comments about both Nick and Liz as your Tutors on the course.

We will of course be passing your comments onto our PT Team.

Kind Regards
The Training Room

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look